I have recently purchased a 418Play, upgrading from a 215J. The unit plays 1080 and below well, but 4k, or even 2.7K, does not (mostly filed from DJI drone at 30FPS)… It is largely the same result whether I play from a browser, FireTV, iPhone X and both from within Plex (64bit) or played directly through the Synology apps.
Given the marketing claims it seems it should handle this video fine but it does not, note even close. Synology Tech Support has been less than helpful.
So that leads me to believe I just don’t have things setup well. This must have come up before but I can’t really find a definitive answer.
okay two things. Which devices you were playing from and was it wired or wireless and that makes certain things different. Also the trans coding may not be set with right buffering and enabled in transcoder setting.
Also try connecting the pc to lan and see if that easy the playback. As far as i know 418 itself played the 4k well unless the subtitle is enabled which shoots the cpu to 100%
Thank you for the reply. This happens despite using a wired connection or not. Even under the best of circumstances, just playing it in Safari on MacBook pro with local wired gigabit connection through Plex results in significant stuttering.
In answer to your thoughts, I know in Plex (installed on NAS) that hardware.
Transcoding is enabled. Transcoder throttle buffer is 60 (although I have no idea what that means.)
Also, quality is “Automatic” and background transcoding is set to fast if that matters…
Can you share meta data of the file you are trying to play and was plex upto date
And did you try any other 4k files sources other than the cam file though your need is to play that.
Again the plex on nas works to a certain extend if the codec is apt and need to find what codec the camera records and bit rate and so on to see what is the issues.
Also a snapshot on the activity monitor on the plex and your nas monitor app share all these while playing the file in background for better trouble shooting initiate the same file in tow clients
your video pictured above is 4k h264 (not the normal h265).
further the data rate shows excess of 100mbit which is very high and may buffer on connections which are not gbit ethernet.
playing in a web browser is one of the worst ways, browsers are not good media players.
you should install the dedicated plex player for mac and see if it works better for you.
I cannot speak about the capabilities, or lack of, for your particular nas, but the best way to play videos to direct play (no transcoding on the server), but to do that the video and player must be compatible.
Exactly this is not current 4k format which is capable to transcoding also the bit rate is higher than usual which need all devices wired client should be capable of decoding itself. Not all gen procy does that. Only intel 7th gen onward the decoding is feasible plus it still hits hard on certain files unless you have a gpu in place.
i can see the nas purpose is to transcode but the above is not std format for 4k as its old codec . Currently in use is H.265 and your nas will support that format even client cant decode it can play 2 stream fine provided the connection is solid between the nas and mac in wired better 1gig and if router doesnt have capablility to deliver 1gbps then it will also can cause this issues
What is network setup in your house can do draw a simple layout and name the devices and model
