hi plex team,
i have a constant problem after update of my synology 415+ with PMS. it keeps stopping after few minutes. log files included. thank you for help
Thank you for the logs.
Would you be kind enough to again open File Station,
Navigate into the Plex share and down to “Crash Reports” ?
In there, you should find actual report information which we need to find out what happened…
There is something very critical wrong outside of PMS which is making everything terminate abruptly.
Do you have a lot of apps running in a small amount of RAM ?
the folder with the latest report is empty.
it looks like it is always crashing on the same item in DVR EPG refresh - maybe DB problem? print screen enclosed.
i am trying to update manually to plex 1.10 version. synology has the 1.5 latest.
not a lot of apps running.
Do not download from Synology. They are BAD at keeping up to date (or even close)
the crash on the same item. even on 1.10 version
is there a possibility to cancel DVR or DVR database?
I would like to see more of the system log.
- enable ssh on the syno
- SSH to it (Putty also works)
- once logged in to the
adminaccount with the admin password:
df
free -m
cd /var/log
grep -i plex messages
This will how disk space, how much memory is free, and hopefully show more of the system log as it relates to PMS
Aplogies, overlapping posts.
- You can delete the DVR
- Empty Trash
- Clean bundles
- Optimize database
- Add the DVR again and reinitialize it
admin@Syn415:~$ df
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/md0 2385528 1003740 1263004 45% /
none 1013060 4 1013056 1% /dev
/tmp 1017348 1152 1016196 1% /tmp
/run 1017348 7960 1009388 1% /run
/dev/shm 1017348 12 1017336 1% /dev/shm
none 4 0 4 0% /sys/fs/cgroup
cgmfs 100 0 100 0% /run/cgmanager/fs
/dev/vg1001/lv 2879381040 2745226436 134035820 96% /volume2
/dev/vg1000/lv 2879381040 1872723892 1006538364 66% /volume1
/dev/vg1002/lv 2879381040 1318349760 1560912496 46% /volume3
admin@Syn415:~$ free -m
total used free shared buff/cache available
Mem: 1987 324 89 36 1572 1384
Swap: 3239 184 3055
admin@Syn415:~$ cd /var/log
admin@Syn415:/var/log$ grep -i plex messages
grep: messages: Permission denied
admin@Syn415:/var/log$
i will free some space on volume 1. delete and reinstall DVR then.
without DVR it is working fine. need to free up some space. re-install DVR again.
looks like 96% disk used is a problem.
by re-enabling DVR it crashed on 58% EPG refresh on the 572s item. looks like the Episode “Krimi” is a problem?
I apologize. I forgot one step
after you login
sudo -su root to get root user access
leaving it up without DVR during the night. will check in the morning.
2017-11-28T04:47:44+01:00 Syn415 kernel: [1009655.306483] Plex Media Serv[4388]: segfault at 0 ip 000000000818566b sp 00000000d8a223e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T18:58:28+01:00 Syn415 kernel: [1233632.228095] Plex Media Serv[18195]: segfault at 0 ip 000000000818566b sp 00000000eab343e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:03:22+01:00 Syn415 kernel: [1233926.376044] Plex Media Serv[21439]: segfault at 0 ip 000000000818566b sp 00000000f03fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:06:34+01:00 Syn415 kernel: [1234117.812282] Plex Media Serv[24614]: segfault at 0 ip 000000000818566b sp 00000000f03fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:12:14+01:00 Syn415 kernel: [1234458.360668] Plex Media Serv[31652]: segfault at 0 ip 000000000818566b sp 00000000ea3343e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:16:16+01:00 Syn415 kernel: [1234700.678103] Plex Media Serv[1523]: segfault at 0 ip 000000000818566b sp 00000000f03fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:22:39+01:00 Syn415 kernel: [ 206.475461] Plex Media Serv[17345]: segfault at 0 ip 000000000818566b sp 00000000ec3fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:24:05+01:00 Syn415 kernel: [ 292.720956] Plex Media Serv[19576]: segfault at 0 ip 000000000818566b sp 00000000e89a03e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:27:23+01:00 Syn415 kernel: [ 490.465556] Plex Media Serv[22176]: segfault at 0 ip 000000000818566b sp 00000000e9c8e3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:32:45+01:00 Syn415 kernel: [ 812.264538] Plex Media Serv[26144]: segfault at 0 ip 000000000818566b sp 00000000e948e3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:35:30+01:00 Syn415 kernel: [ 977.218814] Plex Media Serv[28447]: segfault at 0 ip 000000000818566b sp 00000000ea3343e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:38:00+01:00 Syn415 kernel: [ 1127.520215] Plex Media Serv[30626]: segfault at 0 ip 000000000818566b sp 00000000e9ffe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:39:20+01:00 Syn415 kernel: [ 1208.141101] Plex Media Serv[31682]: segfault at 0 ip 000000000818566b sp 00000000ea9103e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:40:32+01:00 Syn415 kernel: [ 1280.223838] Plex Media Serv[713]: segfault at 0 ip 000000000818566b sp 00000000ea7fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:41:27+01:00 Syn415 kernel: [ 1334.763248] Plex Media Serv[1525]: segfault at 0 ip 000000000818566b sp 00000000ea4463e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:46:14+01:00 Syn415 synoscgi_SYNO.Core.Package.Uninstallation_1_uninstall[2771]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0004 (done)
2017-11-30T19:47:33+01:00 Syn415 synoscgi_SYNO.Core.Package.Installation_1_install[3769]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2017-11-30T19:48:24+01:00 Syn415 kernel: [ 1752.470583] Plex Media Serv[5933]: segfault at 0 ip 000000000818566b sp 00000000ea1103e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:49:30+01:00 Syn415 kernel: [ 1817.693398] Plex Media Serv[7111]: segfault at 0 ip 000000000818566b sp 00000000ea7fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:50:38+01:00 Syn415 kernel: [ 1886.595613] Plex Media Serv[8080]: segfault at 0 ip 000000000818566b sp 00000000e9ffe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T19:51:36+01:00 Syn415 kernel: [ 1944.379772] Plex Media Serv[9050]: segfault at 0 ip 000000000818566b sp 00000000eb2223e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T20:01:20+01:00 Syn415 kernel: [ 2528.642117] Plex Media Serv[10730]: segfault at 0 ip 000000000818566b sp 00000000ea5103e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T20:16:09+01:00 Syn415 kernel: [ 3417.961030] Plex Media Serv[15325]: segfault at 0 ip 000000000818566b sp 00000000ea7fe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T20:17:08+01:00 Syn415 kernel: [ 3477.408494] Plex Media Serv[15793]: segfault at 0 ip 000000000818566b sp 00000000eba223e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T20:25:44+01:00 Syn415 kernel: [ 3993.898448] Plex Media Serv[18787]: segfault at 0 ip 000000000818566b sp 00000000ea1583e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T20:33:22+01:00 Syn415 kernel: [ 4452.034816] Plex Media Serv[19697]: segfault at 0 ip 000000000818566b sp 00000000eb1103e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T20:57:48+01:00 Syn415 kernel: [ 5918.091728] Plex Media Serv[24521]: segfault at 0 ip 000000000818566b sp 00000000eaf343e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T21:01:53+01:00 Syn415 kernel: [ 6163.642183] Plex Media Serv[26999]: segfault at 0 ip 000000000818566b sp 00000000e93343e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T21:03:37+01:00 Syn415 synoscgi_SYNO.Core.Package.Installation_1_install[28282]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2017-11-30T21:03:38+01:00 Syn415 synoscgi_SYNO.Core.Package.Installation_1_install[28282]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2017-11-30T21:06:31+01:00 Syn415 synoscgi_SYNO.Core.Package.Uninstallation_1_uninstall[32692]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0004 (done)
2017-11-30T21:07:16+01:00 Syn415 synoscgi_SYNO.Core.Package.Installation_1_install[914]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0001 (done)
2017-11-30T21:10:25+01:00 Syn415 kernel: [ 6676.015951] Plex Media Serv[3598]: segfault at 0 ip 000000000818566b sp 00000000eabfe3e0 error 4 in Plex Media Server[8048000+d0d000]
2017-11-30T21:27:58+01:00 Syn415 synoscgi_SYNO.Core.Package.Installation_1_install[10000]: resource_api.cpp:231 Release service-cfg for Plex Media Server when 0x0002 (done)
2017-11-30T21:27:58+01:00 Syn415 synoscgi_SYNO.Core.Package.Installation_1_install[10000]: resource_api.cpp:163 Acquire service-cfg for Plex Media Server when 0x0002 (done)
2017-11-30T21:29:08+01:00 Syn415 kernel: [ 7799.567048] Plex Media Serv[12387]: segfault at 0 ip 000000000054c608 sp 00007f3a06bfda50 error 4 in Plex Media Server[400000+e63000]
2017-11-30T21:34:55+01:00 Syn415 kernel: [ 8146.729962] Plex Media Serv[16335]: segfault at 0 ip 000000000054c608 sp 00007fb3e37c3a50 error 4 in Plex Media Server[400000+e63000]
2017-11-30T21:41:14+01:00 Syn415 kernel: [ 8526.261284] Plex Media Serv[20044]: segfault at 0 ip 000000000054c608 sp 00007fe138ffda50 error 4 in Plex Media Server[400000+e63000]
2017-11-30T21:54:22+01:00 Syn415 kernel: [ 9314.930530] Plex Media Serv[23717]: segfault at 0 ip 000000000054c608 sp 00007f36f7bfda50 error 4 in Plex Media Server[400000+e63000]
2017-11-30T22:17:36+01:00 Syn415 kernel: [10709.063393] Plex Media Serv[3457]: segfault at 0 ip 000000000054c608 sp 00007fd9563dfa50 error 4 in Plex Media Server[400000+e63000]
sh-4.3#
still running ok without DVR.
How is your tuner connected? LAN or USB ?
LAN.
still OK without DVR.
That’s nuts…
What Tuner ?
