DVR Recording failed

Live TV & DVR
1

Server Version#: Version 1.27.2.5929
Player Version#: Version 4.76.1
Tuner Make/Model: WinTV-quadHD Model 1609
Guide/Lineup name: Chicago Fire
Using XMLTV?: Unknown
Channel number/Name: ION TV

Good afternoon,

Having an issue on one show on one channel. Chicago Fire on ION TV. It records some episodes and others it gives an error “Recording failed. Please check your tuner or antenna.” All the other channels record just fine. Other shows on this channel record just fine. Can someone look at the logs attached and see if they can identify the issue?

Thanks,
Larry
Plex Media Server Logs_2022-07-12_14-03-04.zip (5.9 MB)

plex
plex696×501 41.7 KB

2

I don’t have the same tuner as you, but since you haven’t yet gotten a response I’ll take a shot.

Are you able to check that you have a good signal at your tuner card for this channel? It looks like there is no signal strength on this channel for the tune attempt that failed.

In your tuner logs it appears that it is reporting no signal on this attempt to tune - note the “Signal Stats” of “0, 0, 0” at the end of this log entry:

Jul 12, 2022 14:02:12.671 [18200] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Compared to another log entry from your logs that appears to be a good tune with strong signal strengths of “94, 94, 1”:

Jul 12, 2022 11:00:02.911 [16712] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 94, 94, 1
3

It tunes in just fine via Plex. It records all the other shows on that channel just fine. The channel also tunes in just fine on the TV. For some reason it’s not liking that particular show.

4

Good information! This is a tricky one. I looked at your logs again, and there is a 100% correlation with when there is the “Signal stats 0, 0, 0” in the tuner logs and there being a “recording failed” in the main server logs, so I think there is something to this finding. (Analysis below.)

Your Hauppauge card has four tuners, correct? Is there a possibility that this failure only happens on one of the four tuners? For example, only when this channel is requested on a specific tuner due to multiple concurrent recordings? This could explain why it works sometimes and fails others.

Log Analysis 
Jul 12, 2022 10:00:10.565 [3392] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:00:25.381 [15028] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:00:25.381 [15028] ERROR - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:00:25.381 [15028] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 17535348:5a005aa3-ac09-444d-be78-73b579dd32f9 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:03:35.609 [20044] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:03:53.897 [16092] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:03:53.897 [16092] ERROR - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:03:53.897 [16092] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 0D579C10:e93e11fe-046d-4a1e-9f2f-ac64544766d4 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:04:32.558 [20408] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:04:51.031 [4860] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:04:51.031 [4860] ERROR - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:04:51.031 [4860] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 1AE50218:06feadd7-0bb1-424e-99b5-a7367f1af90b with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:05:12.073 [1732] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:05:30.246 [16092] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:05:30.246 [16092] ERROR - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:05:30.246 [16092] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 118CAD00:312fa276-c003-4946-8af7-51de564cf58f with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:06:13.244 [20320] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:06:31.776 [2596] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:06:31.776 [2596] ERROR - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:06:31.776 [2596] DEBUG - [Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 0EE40058:49e4fe4b-06b5-457b-ae13-faf1fdb6ec5b with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:24:22.909 [20160] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:24:41.508 [17900] DEBUG - [Req#beab0/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:24:41.508 [17900] ERROR - [Req#beab0/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:24:41.508 [17900] DEBUG - [Req#beab0/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 066BD4A8:eb8f4591-e2f2-41e9-b215-5ead37a3f04c with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:25:39.808 [7560] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:25:58.302 [9904] DEBUG - [Req#beded/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:25:58.302 [9904] ERROR - [Req#beded/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:25:58.302 [9904] DEBUG - [Req#beded/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 066BDEA8:607e8534-7c92-4e29-80a4-df9a3c2e84cc with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:28:51.709 [18276] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:29:10.316 [3888] DEBUG - [Req#bf5c1/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:29:10.316 [3888] ERROR - [Req#bf5c1/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:29:10.316 [3888] DEBUG - [Req#bf5c1/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 1663EA40:0f688815-0863-4068-91f2-0817333f5d61 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:29:14.019 [19840] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:29:36.175 [2952] DEBUG - [Req#bf6fe/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:29:36.175 [2952] ERROR - [Req#bf6fe/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:29:36.175 [2952] DEBUG - [Req#bf6fe/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 118CB200:30f1ee78-1541-40b6-88fb-087ff374edf2 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:31:56.770 [13600] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:32:15.366 [4860] DEBUG - [Req#bfe4c/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:32:15.366 [4860] ERROR - [Req#bfe4c/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:32:15.366 [4860] DEBUG - [Req#bfe4c/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 1AE4F818:9763cf60-9833-4d40-9206-e70d99d168ca with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:32:42.406 [18660] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:33:00.794 [3888] DEBUG - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:33:00.794 [3888] ERROR - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:33:00.794 [3888] DEBUG - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 1663E040:0d669c26-24fe-4018-80a8-1225ea600224 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:33:59.631 [12832] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:34:18.549 [17500] DEBUG - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:34:18.549 [17500] ERROR - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:34:18.549 [17500] DEBUG - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 1AE4E918:a764d5cb-0934-4e97-ba99-49f3bbb96d21 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:35:01.017 [7688] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:35:18.587 [17500] DEBUG - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:35:18.587 [17500] ERROR - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:35:18.588 [17500] DEBUG - [Req#c0051/Grabber/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 15D4CE98:8e7d46a6-1943-46d3-8e58-a704a0cb3a05 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 10:35:44.912 [3044] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 10:36:03.445 [12748] DEBUG - [Grabber/5fc76b30336b43002e231af1-5fc705e3598c41002da3d842-w7t7ai2hjs8417cuiafvmrem/813d99d3f0dd1f280cf2c2fd3805921c88564e36] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 10:36:03.445 [12748] ERROR - [Grabber/5fc76b30336b43002e231af1-5fc705e3598c41002da3d842-w7t7ai2hjs8417cuiafvmrem/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Failed to start session.
Jul 12, 2022 10:36:03.445 [12748] DEBUG - [Grabber/5fc76b30336b43002e231af1-5fc705e3598c41002da3d842-w7t7ai2hjs8417cuiafvmrem/813d99d3f0dd1f280cf2c2fd3805921c88564e36] Streaming Resource: Terminated session 118CAE00:cbb2eafc-68c7-446f-8f25-482ecbfa4eb1 with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 14:00:22.287 [19748] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 14:00:40.663 [17320] DEBUG - [Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 14:00:40.663 [17320] ERROR - [Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] Failed to start session.
Jul 12, 2022 14:00:40.663 [17320] DEBUG - [Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] Streaming Resource: Terminated session 0E82B568:746a8426-1b9c-48b6-9c1a-a890999a87af with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 14:01:38.028 [13628] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 14:01:56.194 [13860] DEBUG - [Req#533/Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 14:01:56.194 [13860] ERROR - [Req#533/Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] Failed to start session.
Jul 12, 2022 14:01:56.194 [13860] DEBUG - [Req#533/Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] Streaming Resource: Terminated session 0E82AA68:c720200f-495f-4eb1-94ff-abb4cd1bdb5c with reason Recording failed. Please check your tuner or antenna.

Jul 12, 2022 14:02:12.671 [18200] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 0, 0, 0

Jul 12, 2022 14:02:31.870 [17956] DEBUG - [Req#599/Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] TranscodeSession: timed out waiting to find duration for live session
Jul 12, 2022 14:02:31.870 [17956] ERROR - [Req#599/Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] Failed to start session.
Jul 12, 2022 14:02:31.870 [17956] DEBUG - [Req#599/Grabber/e33f85ef1da4792db07a466bfba7e10ea42ae524] Streaming Resource: Terminated session 0E82DA68:eb166c10-8e55-4d9c-ad2d-9ab4f769587a with reason Recording failed. Please check your tuner or antenna.
5

I’ll look at that when it tries to record again.

6

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