Hi
I just received this e-mail from Plex.
When using OpenPHT, that doesnt show up?
FYI:
Ive had the server up n running for years, just recently switched over to OpenPHT, witch I use every day.
Looove it thumbs up
Just find it strange receiving this e-mail…
I suspect you have statistics being reported to Plex turned on. I’ve never gotten an email like that. But I do occassionally use official clients. OpenPHT use is registered at the server, so that would be a mistake on their end if they are filtering it out as a client.
Thx for your answer, and i assume your correct.
I really dont care, but i cannot find anywhere on the server where that setting would be.
The funny thing is, if i look at my units (its in Swedish saying “enheter”) OpenPHT is stated as Plex Home Theater
Plex has never corrected the PMS client identification from the original Plex Home Theatre to the Open source Plex Home Theatre. It’s never been a big enough deal for us to push it.
But then the e-mail makes even less sense…?
Hey everyone. No doubt the email you all received earlier today raised some hairs as well as eyebrows. We’re deeply sorry about that and we’ll be sending out an email shortly, but here’s the main text:
Earlier today we sent an email to a small percentage of Plex users who (we thought) hadn’t used Plex in a while, urging them to give it another shot. Seemed harmless enough, except it turns out we messed it up and ended up including a completely random mix of users (among them, some of our most active and beloved users).
To make matters worse, the wording in the email seemed to imply that it was being sent based on what folks are watching in Plex, which was most definitely not the case. We do not know or track what is in anyone’s library, and we do not know or track what people are playing. In order to make Plex work, we do keep track of things like user login times and when Plex devices were last seen. And we do occasionally use this data to send targeted emails (e.g. to let specific people know about issues impacting certain devices or operating systems).
If you were accidentally targeted (and took offense to us calling your beautiful media collection “dusty”) we sincerely apologize for the screw up. If you actually haven’t used Plex in a while, we still urge you to give it another shot! We promise we’ll be more careful with the knobs and levers on the email machine!
Thx for your reply!
I was defenitly NOT offended and must say I thought it was quite funny stating my collection is getting dusty.
My only concern was why i got the e-mail.
No harm done.
