I have been seeing this same problem since March 27th, running 1.12.2.x as well as 1.12.3.x.
OK, I updated to 1.12.3 last night, but this am The goldbers disappeared like I thought it would. Because just refreshing the EPG did not solve the problem so I again went into the system files and deleted the old EPG files by hand, restarted plex, and downloaded new ones through plex. Goldbergs came back and is now on the schedule again! Fresh logs attached.
@MendedSage said:
OK, I updated to 1.12.3 last night, but this am The goldbers disappeared like I thought it would. Because just refreshing the EPG did not solve the problem so I again went into the system files and deleted the old EPG files by hand, restarted plex, and downloaded new ones through plex. Goldbergs came back and is now on the schedule again! Fresh logs attached.
Yeah, I ended doing the same after reproducing the issue. The only way to get those shows back to be scheduled is to remove the file and allow a fresh load of the guide. Do you have the frequent guide refresh enabled? I ended disabling it so it would not screw anything up for the rest of the day.
@MendedSage said:
OK, I updated to 1.12.3 last night, but this am The goldbers disappeared like I thought it would. Because just refreshing the EPG did not solve the problem so I again went into the system files and deleted the old EPG files by hand, restarted plex, and downloaded new ones through plex. Goldbergs came back and is now on the schedule again! Fresh logs attached.
Thanks - this is being looked into by the development team
@MendedSage said:
…so I again went into the system files and deleted the old EPG files by hand, restarted plex, and downloaded new ones through plex.
How did you delete the old EPG guide? Where is it located? I am running on Windows?
I assume that I should stop Plex, delete these 3 files and then restart Plex, which would initiate an EPG refresh? Just looking for a little confirmation.
@rodgerzeisler said:
I assume that I should stop Plex, delete these 3 files and then restart Plex, which would initiate an EPG refresh? Just looking for a little confirmation.
Yes - and you can manually refresh.
I have been doing some testing. When I do the initial EPG load, after I had deleted the DVR and readded it, all is correct. When I then do a EPG refresh, the episodes in my 7 PM CT time slot disappear.
@rodgerzeisler said:
I have been doing some testing. When I do the initial EPG load, after I had deleted the DVR and readded it, all is correct. When I then do a EPG refresh, the episodes in my 7 PM CT time slot disappear.
Thanks - it is being looked into and we also have the feedback from other users
After I disabled the “Enable more frequent program guide refreshes” checkbox, everything seems to be ok. No more shows have been dropped. My scheduled maintenance has start and end times of 2am and 7am so I assume my guide is being refreshed during that time slot and it did not drop any of the 8pm shows scheduled for tonight
I disabled the “Enable more frequent program guide refreshes” checkbox, but that did not stop it from again removing my 7pm shows this AM. At this point, if I have something planned to record at 7p I have to delete and redownload the EPG on a daily basis. Fresh logs attached.
A problem has been found -
Airings at midnight GMT disappear for the current day
So depending on server timezone the programs that disappear will vary
@sa2000 said:
A problem has been found -Airings at midnight GMT disappear for the current day
So depending on server timezone the programs that disappear will vary
It happens when in Day Light Savings time
@sa2000 said:
A problem has been found -Airings at midnight GMT disappear for the current day
So depending on server timezone the programs that disappear will vary
Was this related to Daylight Savings Time, which started in the middle of March here in the US?
@rodgerzeisler said:
@sa2000 said:
A problem has been found -Airings at midnight GMT disappear for the current day
So depending on server timezone the programs that disappear will vary
Was this related to Daylight Savings Time, which started in the middle of March here in the US?
Yes
Does restricting the EPG refresh to a maintenance window of a particular time of day (mine is currently midnight to 6 am) and not using the enchanced EPG option (which causes updates to occur as late as 5 PM in the day) and not doing anything (like a manual EPG refresh or updating the server software which would likely cause an EPG refresh) decrease the likelihood of running into the problem?
@rodgerzeisler said:
Does restricting the EPG refresh to a maintenance window of a particular time of day (mine is currently midnight to 6 am) and not using the enchanced EPG option (which causes updates to occur as late as 5 PM in the day) and not doing anything (like a manual EPG refresh or updating the server software which would likely cause an EPG refresh) decrease the likelihood of running into the problem?
I don’t think it would make a difference. It is always midnight GMT
The lost airings would be for period 00:00 to 01:00 GMT for that day that the refresh is done
Your server runs at GMT-5:00 I believe so lost airings for the day you run the refresh would be between 19:00 and 20:00 for that day
@MendedSage said:
I disabled the “Enable more frequent program guide refreshes” checkbox, but that did not stop it from again removing my 7pm shows this AM. At this point, if I have something planned to record at 7p I have to delete and redownload the EPG on a daily basis. Fresh logs attached.
Thanks for the logs
Your server runs at GMT-5:00 so the bug that has just discovered and mentioned in my posts above would result in airings between 7pm and 8pm being lost
Looking at the logs you provided. it fits in with this bug
The refresh of the EPG started at 07:12:10 12th April and completed at 07:23 am
We had the following scheduled for 19:00
Apr 12, 2018 07:12:19.153 [0x70000c981000] DEBUG - DVR:Subscription: Episode 'Beautiful Dreamer' airs on channel 34 at 2018-04-12 19:00:00
Apr 12, 2018 07:12:19.153 [0x70000c981000] DEBUG - DVR:Subscription: Episode 'Beautiful Dreamer' airs on channel 38 at 2018-04-12 19:00:00
Apr 12, 2018 07:12:23.296 [0x70000c981000] DEBUG - DVR:Subscription: Episode 'The Reclusive Potential' airs on channel 57 at 2018-04-12 19:00:00
Apr 12, 2018 07:12:24.441 [0x70000c981000] DEBUG - DVR:Grabber: Scheduling 'Grey's Anatomy - E19 - Beautiful Dreamer' for timed grab at 2018-04-12 19:00:00 (in 42456 seconds)
Apr 12, 2018 07:12:24.659 [0x70000c981000] DEBUG - DVR:Grabber: Scheduling 'The Big Bang Theory - E20 - The Reclusive Potential' for timed grab at 2018-04-12 19:00:00 (in 42456 seconds)
After the refresh we were left with these
Apr 12, 2018 07:23:20.388 [0x70000b81b000] DEBUG - DVR:Subscription: Episode 'Deliverance' airs on channel 69 at 2018-04-12 20:00:00
Apr 12, 2018 07:23:20.395 [0x70000b81b000] DEBUG - DVR:Subscription: Episode 'Secrets' airs on channel 69 at 2018-04-12 20:30:00
Apr 12, 2018 07:23:26.714 [0x70000b81b000] DEBUG - DVR:Subscription: Episode 'The Friendship Turbulence' airs on channel 8 at 2018-04-12 18:30:00
and the 19:00 got removed
Apr 12, 2018 07:23:27.934 [0x70000b81b000] DEBUG - DVR:Grabber: Cancelling operation for 'The Middle - E12 - The Other Man' with status cancelled.
Apr 12, 2018 07:23:27.934 [0x70000b81b000] DEBUG - DVR:Grabber: Operation was scheduled, removing timer.
Apr 12, 2018 07:23:27.935 [0x70000b81b000] DEBUG - DVR:Grabber: Cancelling operation for 'The Big Bang Theory - E20 - The Reclusive Potential' with status cancelled.
Apr 12, 2018 07:23:27.935 [0x70000b81b000] DEBUG - DVR:Grabber: Operation was scheduled, removing timer.
Apr 12, 2018 07:23:27.935 [0x70000b81b000] DEBUG - DVR:Grabber: Cancelling operation for 'Grey's Anatomy - E19 - Beautiful Dreamer' with status cancelled.
Apr 12, 2018 07:23:27.935 [0x70000b81b000] DEBUG - DVR:Grabber: Operation was scheduled, removing timer.
A fix will be released soon
I have explained the issue in my posts starting here http://forums.plex.tv/discussion/comment/1652149/#Comment_1652149
is this version supposed to fix the issue?
Version 1.12.3.4973
New
(Web) Updated to 3.41.2
Fixes
(DVR) HTTP request cache should properly check for file expiration when requesting celeb/series data. (#8405)
(DVR) Recordings that fail due to permissions issues shouldn’t disappear from the schedule after a server restart (#8020)
(DVR) Shows shouldn’t disappear from the Program Guide for shared users if they’re not shared certain library types (#8100)
Plugged memory leak with starting and stopping jobs on Windows (#7618)
Also there seem to be an issue with the link every time I click on the link to manually download it, it is still downloading the old version 4947. Any ideas?
Same thing happened to me for Roseanne and The Big Bang Theory. I even tried to watch the show at the scheduled time and it did not show in the On Right Now Section. However, I can go to the HDHomeRun app and watch it, so I know the channel signal hasn’t dropped. Version 1.12.2.4929. Logs attached. Started noticing this around the Beginning of April.
