EPG123.XMLTV won't load on my NAS

Plex Media Server NAS & Devices
1

Server Version# 1.13.9.5456

I cannot get the epg123.xmltv file to load on my NAS (WD MyCloud PR2100) server. I have tried every possible combination I can think of, but I still get the message “Unable to load channel mappings”. Just for kicks, I set up a Plex server on my laptop, and everything works just fine. Any ideas?

2

logs covering time of error?

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

3

Plex Media Server Logs_2018-11-08_18-42-46.zip (2.6 MB)
I assume this works. I have looked at the logs but I can’t make hide nor hair out of them. I hope someone can give me a clue.

4

I only have Windows machines here so was never able to check the other OS/plug-ins for Plex to try and experiment. It could be simply that those variants of Plex don’t work for XMLTV. Suggestions to help diagnose/troubleshoot:

  1. Try an XMLTV file from another source.
  2. Use epg123 to only download a single station on a single channel; see if that imports.
  3. Use epg123 to download a single station on multiple channels; see if that imports.

The above should at least direct to where the Plex problem is.

5

Another user of epg123 had a problem with the file location on his WD NAS. I had found out the location and I provided him with that information. He replied that he was able to successfully load the XMLTV file. I don’t think the problem is with the file. I must have some setting or something not quite right that is causing me the problem. I am considering uninstalling Plex and deleting all the files from the NAS thinking that a complete reinstall might fix the problem.

One other thing I found trying to load the HDHomeRun Premium channels is that 4 channels were missing in the XMLTV file. CNN, HLN, CSPAN, and the Food channels were missing.

6

if you need help please run with debug logging enabled all the time until you capture the diagnostics and upload the logs

There was a crash relating to the xml epg at 09:47:45 on Nov 08, 2018
Debug Logging was off then.

You disabled it at Nov 07, 2018 16:35:50
and enabled it at Nov 08, 2018 18:38:31

7

what time was the error Unable to load channel mappings ?

8

I have uploaded a new set of logs. The first instance of failure was at 3:27pm on 11/11, second instance was at 3:28pm on 11/11, and the last instance of failure was at 3:58pm on 11/11.

Plex Media Server Logs_2018-11-11_16-03-42.zip (3.5 MB)

9

I can see the request is hanging up. How big is the xmltv file ? Could you zip and attach here and will see if the problem can be replicated

10

The XMLTV file contains 78 channels covering 14 days.

epg123.zip (5.0 MB)

11

I was hoping we would find some resolution for this. I have seen this issue reported by a couple different users, but have found no cause. I have even successfully imported another users file without issue that was giving the “Unable to load channel mappings” error for them.

12

Could you repeat the test going through setup of the dvr with xmltv using the latest beta that was released this week - 1.14.0.5468

The logs did show some hangs and may be the fix for the server unreachable issue may make a change.

Please make sure you have debug logging enabled beforehand,

If problem does not clear, upload screenshots of the issue, the logs zip and a fresh xmltv file

Are you able to monitor memory use on the NAS whilst doing this ? To see if we get short on memory

Thanks

13

I finally got around to trying this out. The beta version works just fine. All the channels mapped properly and the guide is loading slowly but surely. Thanks for staying after this.

14

Thank you for the feedback. I will close this thread. If issues return, please raise a new topic with logs

Thank you