Episode download not available / not appearing

Plex Players Mobile Devices
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1

Server Version#: 1.22.3.4392
Player Version#:7.17

Podcast episode download seems to be gone- I can not find the episode download on the “episode” page, nor can I find the settings to auto-download episodes or certain shows on the “show” page.

Plex Pass Lifetime member, and I know it’s supported- just have no idea why I’m not seeing it.

EDIT: It seems you can force the download button to appear by long-pressing on the episode, or by starting the episode and bringing up the menu, HOWEVER, it won’t actually download if pressed.

2

Hmm, I’m not able to reproduce this myself, can you provide logs from the iOS device after reproducing, please? :plexheart:

3

Sure thing! I tried hitting the available download button (long press on an individual episode), but I think the greater (maybe related?) issue is that the download/sync down arrow isn’t available.

I can also provide screenshots if that helps.

EDIT- here’s a link to screenshots

PlexDebugInfo-rorybertram-7.17-1393 (2021-05-05 17.51.15 -0400).zip (573.8 KB)

4

Thanks for the logs and screenshots. Will file an issue internally :plexheart:

5

Thank you sir; let me know if I can provide anything else

1 Like
6

Just saw y’all fixed this- thank you!

2 Likes
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