Episode download not available / not appearing

Server Version#: 1.22.3.4392
Player Version#:7.17

Podcast episode download seems to be gone- I can not find the episode download on the “episode” page, nor can I find the settings to auto-download episodes or certain shows on the “show” page.

Plex Pass Lifetime member, and I know it’s supported- just have no idea why I’m not seeing it.

EDIT: It seems you can force the download button to appear by long-pressing on the episode, or by starting the episode and bringing up the menu, HOWEVER, it won’t actually download if pressed.

Hmm, I’m not able to reproduce this myself, can you provide logs from the iOS device after reproducing, please? :plexheart:

Sure thing! I tried hitting the available download button (long press on an individual episode), but I think the greater (maybe related?) issue is that the download/sync down arrow isn’t available.

I can also provide screenshots if that helps.

EDIT- here’s a link to screenshots

PlexDebugInfo-rorybertram-7.17-1393 (2021-05-05 17.51.15 -0400).zip (573.8 KB)

Thanks for the logs and screenshots. Will file an issue internally :plexheart:

Thank you sir; let me know if I can provide anything else

1 Like

Just saw y’all fixed this- thank you!

2 Likes

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.