Error loading Lyrics

Plex Media Server
1

For any songs, when clicking on Lyrics, I would get either an error (on Plex web or Plex windows app) or nothing (on Plexamp).

I am running Plex Version 1.32.7.7621 through Docker on Ubuntu 22.04.3 LTS

Looking at the logs it seems that the lyrics are retrieved but the parsing is failing:

Oct 31, 2023 14:53:43.191 [140505087478584] DEBUG - Request: [192.168.10.8:55730 (Allowed Network (WAN))] GET /library/streams/39809?format=xml&includeInlineAttribution=1&includeFields=thumbBlurHash (9 live) #64f37 TLS GZIP Signed-in Token (mattrosset) (Android)
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 4:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Attribute available_translations redefined
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ilable_translations=“it” available_translations=“fr” available_translations=“es”
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 4:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Attribute available_translations redefined
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ilable_translations=“it” available_translations=“fr” available_translations=“es”
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 4:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Attribute available_translations redefined
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ilable_translations=“it” available_translations=“fr” available_translations=“es”
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 4:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Attribute available_translations redefined
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ilable_translations=“it” available_translations=“fr” available_translations=“es”
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 4:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Attribute available_translations redefined
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ilable_translations=“it” available_translations=“fr” available_translations=“es”
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 4:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Attribute available_translations redefined
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ilable_translations=“it” available_translations=“fr” available_translations=“es”
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Entity: line 7:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: parser
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: error :
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: Extra content at the end of the document
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML:
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] XML: ^
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] Error parsing content.
Oct 31, 2023 14:53:43.498 [140505087478584] ERROR - [Req#64f37/Req#64f3e] LyricFind: Error parsing returned lyrics - Error parsing file
Oct 31, 2023 14:53:43.499 [140505217284920] DEBUG - Completed: [192.168.10.8:55730] 404 GET /library/streams/39809?format=xml&includeInlineAttribution=1&includeFields=thumbBlurHash (9 live) #64f37 TLS GZIP 308ms 379 bytes (pipelined: 27)

Any idea what could be the issue or at least where to investigate next?
Regards,

1 Like
2

I am also having the same issue it was just working 3 days ago. I’m annoyed. I tried looking everywhere for the solution. I even refreshed metadata. The only lyrics working is the ones I had to manually add to some songs but everything else isn’t working. I think it’s an issue with lyricsfind embedded into Plex. I also realized it real time lyrics not working I went to check the lyrics and it shows the lyrics but it’s not showing the real time one? Any solution to this? Thanks in advance.

3

We’re investigating, thanks for the report.

4

Am also having the same problem since applying the update today, running on QNAP NAS drive. Running version Version 1.32.7.7621. Just to be clear it was working today then I applied the update and it stopped working.

5

This should be resolved now, please let me know if you still have any issues and the exact track causing the problem.

6

Thanks it works!

7

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