Error resizing an image, we don't trust what we cached

Server Version#: 1.20.5.3600

Dec 05, 2020 12:34:48.886 ERROR [Transcode] Error resizing an image, we don’t trust what we cached [E:\Metadata\Plex Media Server\Cache\PhotoTranscoder\d8\d8e63e5e34ea2455847797c694e206774dcb0c0a.jpg]
Dec 05, 2020 12:34:48.884 ERROR [Transcode] Error resizing an image, we don’t trust what we cached [E:\Metadata\Plex Media Server\Cache\PhotoTranscoder\d8\d83c76257703fb33f1dc4b22af83cf935561b471.jpg]
Dec 05, 2020 12:34:48.880 ERROR [Transcode] Error resizing an image, we don’t trust what we cached [E:\Metadata\Plex Media Server\Cache\PhotoTranscoder\4f\4fcfd838e900e89ac12790e109ee3a95d98592ba.jpg]

I don’t understand how to fix this issue. I’ve optimized the database, restarted plex and rebooted the server several times.
This is not a file permissions issue, nor is it a naming issue. The files are named correctly.

2

Come on Plex. If you aren’t going to offer support and make users use these forums your staff need to be on top of issues like this.
What does this error mean? What are troubleshooting steps to fix this?

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