Error: Unable to set up server: Failed to load certificate file

General Discussions
1

Just updated windows and I believe I have newest plex version. See below a log file of the error I’m getting. Trying to solve as fast as I can.

Jun 19, 2017 08:36:24.026 [15516] INFO - Plex Media Server v1.7.1.3856-757424396 - Microsoft PC x64 - build: windows-i386 english - GMT -04:00
Jun 19, 2017 08:36:24.026 [15516] INFO - Windows version: 10.0 (Build 14393), language en-US
Jun 19, 2017 08:36:24.026 [15516] INFO - 8 3411 MHz processor(s): Architecture=0, Level=6, Revision=10759 Processor Identifier=Intel64 Family 6 Model 42 Stepping 7, GenuineIntel
Jun 19, 2017 08:36:24.026 [15516] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe”
Jun 19, 2017 08:36:24.051 [11780] DEBUG - Plex for Windows Store application is not installed
Jun 19, 2017 08:36:24.051 [11780] DEBUG - BPQ: [Idle] -> [Starting]
Jun 19, 2017 08:36:24.052 [11780] VERBOSE - BPQ: delaying processing 120 second(s)
Jun 19, 2017 08:36:24.054 [11780] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.13.0, threadsafe=1
Jun 19, 2017 08:36:24.059 [11780] INFO - SQLITE3:0332669F, 283, recovered 168 frames from WAL file C:\PlexDB\Plex Media Server\Plug-in Support\Databases\com.plexapp.plugins.library.db-wal
Jun 19, 2017 08:36:24.097 [11780] DEBUG - Running migrations.
Jun 19, 2017 08:36:24.221 [11780] DEBUG - ChangestampAllocator: initialized to 2945482
Jun 19, 2017 08:36:24.876 [11780] ERROR - Error: Unable to set up server: Failed to load certificate file ‘C:\Program Files (x86)\Plex\Plex Media Server\Resources\cacert.pem’: No such file or directory (class std::runtime_error)

2

quit plex and all processes which have ‘Plex’ or ‘Python in their name’
(CTRL+Shift+Esc)

try to look at C:\PlexDB\Plex Media Server with the windows file explorer. If it tells you that you don’t have access to it, let it make the necessary ‘permissions’ changes.

deinstall Plex server (do not use Uninstaller software, just the regular Windows ‘Apps’ control panel)
download the latest Plex server version from here and install it

3

The file cacert.pem is missing in the resources folder.

4

Have you reinstalled like I recommended above?

5

Very weird, I uninstalled windows updates. Restarted, uninstalled plex. Restarted updated windows. Restarted and downloaded plex and installed and boom worked! Odd bug but fixed thanks @OttoKerner