Plex Server fresh install not fetching CERT

General Discussions
1

On fresh installs of plex via .deb package or docker container fail to fetch a certificate during setup/installation causing a “secure connection failed” error in the browser. In Firefox the cert for this error shows as blank. Here are the logs from plex
Nov 07, 2018 09:15:49.293 [0x7f2e83ffc700] DEBUG - HTTP 503 response from POST https://plex.tv/devices/e952afbb6f43718ea96b1d4466aefdaa55cfb2c2/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx

Nov 07, 2018 09:15:49.294 [0x7f2e83ffc700] ERROR - CERT: Could not fetch certificate from the cloud: 503

Nov 07, 2018 09:15:49.295 [0x7f2e907fe700] DEBUG - MyPlex: Last published value didn’t change, we’re done.

2

Having the same problem on Windows. Looks like an error with the server supplying the certificate.

3

Good to know I’m not the only one. Looks like everyone who’s trying to setup a server is shromped for the time being hopefully its fixed by the end of today they were having some problems yesterday also

4

We identified an issue on our back end regarding the certificates. A fix has been made on our back end. Restart PMS and try again. This may take some time to propagate so if you still don’t get a certificate, try again a little later.

5

Thanks! glad to know it wasnt me going crazy

6

I ran into this issue 24 hours ago and now after rebooting the server, not just the service, the issue has been fixed. Thank you Plex team!

7

I’m seeing this issue today, can’t connect to my server securely, logs showing:

Nov 15, 2018 22:50:27.228 [0x7f1489bfd700] ERROR - CERT: Could not fetch certificate from the cloud: 503

8

There is a limit on how often PMS will try to get a certificate. If you are adding/removing your server a lot trying to solve this issue, that will only make it worse. Just let your server sit for a day and see if it solves itself.

9

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