External Trailers Error on Apple TV client

Server Version#: 4.159.0
Player Version#: 8.45 (9684)

The Apple TV player gives “conversion failed the trans coder failed to start up” error whenever internet trailers are selected in the extras section. Local trailers and prerolls work great. Local transcoding works and it works on the trailers work on web clients fine. I see some previous posts on the subject but no resolution.