Server Version#:1.43.2.10687 - Windows
Player Version#:8.45 (9648) - Apple TV 4K
Fist noticed this today but I’m getting generic “Playback Error. Conversion failed. The transcoder failed to start up.” error when trailers are playing before a movie. I checked the console on the web app this seems to be the cause:
TPU: Failed to download sub-stream to temporary file
Haven’t been able to find a workaround aside from disabling trailers entirely which is not ideal. I just started seeing this today, I believe all trailers I watched yesterday were working fine.
Please provide server logs.
Update: It seems to be specifically when it’s grabbing trailers online for movies in theater. When I uncheck the option “Include Cinema Trailers from new and upcoming movies in theaters” in Settings->server->extras I am able to play 4 trailers and then the movie as expected (tested multiple times).
This tracks with what I experienced before where it was typically crashing on the second trailer to load, and the first trailer would be for a film in my library.
Update 2: Only an issue on my Apple TV 4K. I turned theater trailers back on and was able to watch them on an Xbox Series X and Android TV with no issues, but still failing on the Apple TV.
Deleted my logs message just do I don’t leave them up here for too long. let me know if you need them again.
