Failed to start Plex Media Server

Plex Media Server Desktops & Laptops
1

I have Debian 10 installed on my Thecus 5200PRO nas running openvualtmedia on it.

When i try to start the plex server service i get the bellow error. Can you help me out?

root@cloud:~# systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: failed (Result: signal) since Fri 2020-07-31 18:44:12 AEST; 34s ago
Process: 4301 ExecStartPre=/bin/sh -c /usr/bin/test -d "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir Process: 4303 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="(grep ^NAME= /etc/os-release | awk -F= "
Main PID: 4303 (code=killed, signal=ILL)

Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling restart.
Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Jul 31 18:44:12 cloud systemd[1]: Stopped Plex Media Server.
Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Jul 31 18:44:12 cloud systemd[1]: Failed to start Plex Media Server.
…skipping…
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: failed (Result: signal) since Fri 2020-07-31 18:44:12 AEST; 34s ago
Process: 4301 ExecStartPre=/bin/sh -c /usr/bin/test -d "{PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir Process: 4303 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="(grep ^NAME= /etc/os-release | awk -F= "
Main PID: 4303 (code=killed, signal=ILL)

Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Service RestartSec=5s expired, scheduling restart.
Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Jul 31 18:44:12 cloud systemd[1]: Stopped Plex Media Server.
Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Jul 31 18:44:12 cloud systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Jul 31 18:44:12 cloud systemd[1]: Failed to start Plex Media Server.

2

What do the journalctl logs show? (They always show more than systemd’s logs)

3

In addition to Chuck’s request, can you confirm which Plex Media Server installation package you used? SIGILL, the signal which is killing the server’s process, indicates an illegal instruction has been executed.

The processor used in that NAS is very old (Intel Celeron M) and may not implement the CPU instructions required to run Plex Media Server. It is also a 32-bit only processor.

4

Additionally, now that I lookup the specs, it is not enough at all.

http://www.thecus.com/download/manual/N5200PRO_UM_V11_EN.pdf

Processor Ultra Low Voltage Intel® 1.5GHz Celeron® M
Memory 512MB DDR

https://ark.intel.com/content/www/us/en/ark/products/27145/intel-celeron-m-processor-370-1m-cache-1-50-ghz-400-mhz-fsb.html

  1. It only has 512 MB of memory. 1GB is needed.
  2. It must also have SSE2 instruction set. (as Philip pointed out)

This unit should be kept as the NAS it is.
Host Plex elsewhere.

5

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