PlexMediaServer will not start Ubuntu 20.04

Server Version#: 1.24.3.5033-757abe6b4
Player Version#:

PlexMediaServer will not start on Ubuntu 20.04. It was working fine until this morning and now it wont start.

Log from ‘sudo service plexmediaserver status’:

plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: failed (Result: signal) since Tue 2021-10-05 10:55:36 CDT; 22s ago
Process: 27744 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” (code=exited, status=0/SUCCESS)
Process: 27746 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= “{print $2}” | tr -d " )"; export PLEX_MEDIA_SERVER_INFO_DEVICE=“PC”; export PLEX_MEDIA_SERVER_INFO_MODEL="$(unam>
Main PID: 27746 (code=killed, signal=SEGV)

Oct 05 10:55:36 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Oct 05 10:55:36 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:55:36 media systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Oct 05 10:55:36 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:55:36 media systemd[1]: Failed to start Plex Media Server.

Also this from ‘journalctl -n 50 -u plexmediaserver’:

– Logs begin at Thu 2021-04-22 10:14:38 CDT, end at Tue 2021-10-05 11:04:47 CDT. –
Oct 05 10:45:55 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:45:55 media systemd[1]: Failed to start Plex Media Server.
Oct 05 10:49:41 media systemd[1]: Starting Plex Media Server…
Oct 05 10:49:41 media systemd[1]: Started Plex Media Server.
Oct 05 10:49:41 media Plex Media Server[25793]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.24.3.5033-757abe6b4/PLEX MEDIA SERVER/ed6c088>
Oct 05 10:49:42 media systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
Oct 05 10:49:42 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:49:47 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 1.
Oct 05 10:49:47 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:49:47 media systemd[1]: Starting Plex Media Server…
Oct 05 10:49:47 media systemd[1]: Started Plex Media Server.
Oct 05 10:49:47 media Plex Media Server[25867]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.24.3.5033-757abe6b4/PLEX MEDIA SERVER/72bdc2d>
Oct 05 10:49:48 media systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
Oct 05 10:49:48 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:49:53 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 2.
Oct 05 10:49:53 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:49:53 media systemd[1]: Starting Plex Media Server…
Oct 05 10:49:53 media systemd[1]: Started Plex Media Server.
Oct 05 10:49:53 media Plex Media Server[25921]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.24.3.5033-757abe6b4/PLEX MEDIA SERVER/1c78216>
Oct 05 10:49:54 media systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
Oct 05 10:49:54 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:49:59 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Oct 05 10:49:59 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:49:59 media systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Oct 05 10:49:59 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:49:59 media systemd[1]: Failed to start Plex Media Server.
Oct 05 10:55:18 media systemd[1]: Starting Plex Media Server…
Oct 05 10:55:18 media systemd[1]: Started Plex Media Server.
Oct 05 10:55:18 media Plex Media Server[27543]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.24.3.5033-757abe6b4/PLEX MEDIA SERVER/a6de06c>
Oct 05 10:55:18 media systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
Oct 05 10:55:19 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:55:24 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 1.
Oct 05 10:55:24 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:55:24 media systemd[1]: Starting Plex Media Server…
Oct 05 10:55:24 media systemd[1]: Started Plex Media Server.
Oct 05 10:55:24 media Plex Media Server[27703]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.24.3.5033-757abe6b4/PLEX MEDIA SERVER/3f12ab8>
Oct 05 10:55:24 media systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
Oct 05 10:55:24 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:55:30 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 2.
Oct 05 10:55:30 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:55:30 media systemd[1]: Starting Plex Media Server…
Oct 05 10:55:30 media systemd[1]: Started Plex Media Server.
Oct 05 10:55:30 media Plex Media Server[27746]: ****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Crash Reports/1.24.3.5033-757abe6b4/PLEX MEDIA SERVER/2cb4660>
Oct 05 10:55:30 media systemd[1]: plexmediaserver.service: Main process exited, code=killed, status=11/SEGV
Oct 05 10:55:30 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:55:36 media systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Oct 05 10:55:36 media systemd[1]: Stopped Plex Media Server.
Oct 05 10:55:36 media systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Oct 05 10:55:36 media systemd[1]: plexmediaserver.service: Failed with result ‘signal’.
Oct 05 10:55:36 media systemd[1]: Failed to start Plex Media Server.

What else would be helpful for figuring this issue out?

Thank you for your help!

Manually make a tar.gz of the PMS “Logs” directory and attach it pleases

Ok here is a ZIP of that folder. Thank you for your help!

Logs.zip (507.8 KB)

WHOA… that’s major damage

  1. If you’re not running a service override, sudo chown -R plex:plex /var/lib/plexmediaserver

  2. Uninstall the package

  3. Reinstall the DEB

What kinds damage did you see?

I did an uninstall and reinstall and all of the libraries and settings are gone now. But the plexmediaserver is now running! I now am working on recreating all of my customizations.

Thank you for your help!

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