Failed to stream media, client probably disconnected after XXXX bytes: 104 - Connection reset by peer

Plex Media Server NAS & Devices
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1

Linux Server Version#: 1.25.4.5487
Nvidia Shield Player Version#: 8.29.1.30697

Off-late Nvidia Shield is frequently unable to play videos. The only way to watch the video is to stop it and restart playback. Is there any fix for this?

This is local streaming.
Here is a sample log

Feb 06, 2022 18:50:12.802 [0x7f4ca01a1b38] DEBUG - Request: [192.168.9.28:53928 (WAN)] GET /library/metadata/98627?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1 (12 live) TLS GZIP Signed-in Token (plexuser)
Feb 06, 2022 18:50:12.824 [0x7f4ca01a1b38] DEBUG - We're going to try to auto-select an audio stream for account 1.
Feb 06, 2022 18:50:12.824 [0x7f4ca01a1b38] DEBUG - Selecting best audio stream for part ID 139494 (autoselect: 1 language: hi)
Feb 06, 2022 18:50:12.824 [0x7f4ca01a1b38] DEBUG - We're going to try to auto-select a subtitle.
Feb 06, 2022 18:50:12.824 [0x7f4ca01a1b38] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film
Feb 06, 2022 18:50:12.824 [0x7f4ca01a1b38] DEBUG - Audio Stream: 292012, Subtitle Stream: 292014
Feb 06, 2022 18:50:12.834 [0x7f4caa70eb38] DEBUG - Completed: [192.168.9.28:53928] 200 GET /library/metadata/98627?asyncAugmentMetadata=1&checkFiles=1&includeExtras=1&includeReviews=1 (12 live) TLS GZIP 32ms 2761 bytes (pipelined: 9)
Feb 06, 2022 18:50:12.888 [0x7f4ca0eb5b38] DEBUG - Request: [192.168.9.28:53928 (WAN)] GET /library/metadata/98627?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (12 live) TLS GZIP Signed-in Token (plexuser)
Feb 06, 2022 18:50:12.908 [0x7f4ca0eb5b38] DEBUG - We're going to try to auto-select an audio stream for account 1.
Feb 06, 2022 18:50:12.908 [0x7f4ca0eb5b38] DEBUG - Selecting best audio stream for part ID 139494 (autoselect: 1 language: hi)
Feb 06, 2022 18:50:12.908 [0x7f4ca0eb5b38] DEBUG - We're going to try to auto-select a subtitle.
Feb 06, 2022 18:50:12.908 [0x7f4ca0eb5b38] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film
Feb 06, 2022 18:50:12.908 [0x7f4ca0eb5b38] DEBUG - Audio Stream: 292012, Subtitle Stream: 292014
Feb 06, 2022 18:50:12.922 [0x7f4ca9d4cb38] DEBUG - Request: [192.168.9.28:53930 (WAN)] GET /library/metadata/98627?checkFiles=1&includeChapters=1 (13 live) TLS GZIP Signed-in Token (plexuser)
Feb 06, 2022 18:50:12.928 [0x7f4caa731b38] DEBUG - Completed: [192.168.9.28:53928] 200 GET /library/metadata/98627?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (13 live) TLS GZIP 40ms 2728 bytes (pipelined: 10)
Feb 06, 2022 18:50:12.945 [0x7f4ca9d4cb38] DEBUG - We're going to try to auto-select an audio stream for account 1.
Feb 06, 2022 18:50:12.945 [0x7f4ca9d4cb38] DEBUG - Selecting best audio stream for part ID 139494 (autoselect: 1 language: hi)
Feb 06, 2022 18:50:12.945 [0x7f4ca9d4cb38] DEBUG - We're going to try to auto-select a subtitle.
Feb 06, 2022 18:50:12.945 [0x7f4ca9d4cb38] DEBUG - Subtitles: Found a candidate subtitle language [en] for a foreign film
Feb 06, 2022 18:50:12.945 [0x7f4ca9d4cb38] DEBUG - Audio Stream: 292012, Subtitle Stream: 292014
Feb 06, 2022 18:50:12.954 [0x7f4caa731b38] DEBUG - Completed: [192.168.9.28:53930] 200 GET /library/metadata/98627?checkFiles=1&includeChapters=1 (13 live) TLS GZIP 31ms 2735 bytes (pipelined: 1)
Feb 06, 2022 18:50:12.994 [0x7f4ca01a1b38] DEBUG - Request: [192.168.9.28:53928 (WAN)] GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F98627&protocol=*&session=ef564a923073d078-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP Signed-in Token (plexuser)
Feb 06, 2022 18:50:12.994 [0x7f4ca01a1b38] DEBUG - [Transcode] Found session GUID of ef564a923073d078-com-plexapp-android in session start.
Feb 06, 2022 18:50:12.995 [0x7f4ca01a1b38] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Android
Feb 06, 2022 18:50:12.995 [0x7f4ca01a1b38] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/98627?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=ef564a923073d078-com-plexapp-android
Feb 06, 2022 18:50:13.015 [0x7f4ca01a1b38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Feb 06, 2022 18:50:13.015 [0x7f4ca01a1b38] DEBUG - [Transcode] Selecting best audio stream for part ID 139494 (autoselect: 1 language: hi)
Feb 06, 2022 18:50:13.015 [0x7f4ca01a1b38] DEBUG - [Transcode] We're going to try to auto-select a subtitle.
Feb 06, 2022 18:50:13.015 [0x7f4ca01a1b38] DEBUG - [Transcode] Subtitles: Found a candidate subtitle language [en] for a foreign film
Feb 06, 2022 18:50:13.015 [0x7f4ca01a1b38] DEBUG - [Transcode] Audio Stream: 292012, Subtitle Stream: 292014
Feb 06, 2022 18:50:13.026 [0x7f4ca01a1b38] DEBUG - [Transcode] Streaming Resource: Adding session 0x7f4cababbff8:ef564a923073d078-com-plexapp-android which is using 3732kbps of WAN bandwidth.  Used is now 3732kbps
Feb 06, 2022 18:50:13.026 [0x7f4ca01a1b38] DEBUG - [Transcode] Streaming Resource: Added session 0x7f4cababbff8:ef564a923073d078-com-plexapp-android
Feb 06, 2022 18:50:13.026 [0x7f4ca01a1b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=98627 codes=(MDE=1000,Direct play OK.) media=(id=117754 part=(id=139494 decision=direct play protocol=* streams=(Video=(id=292011 decision= width=1920 height=1080) Audio=(id=292012 decision= channels=0 rate=0) Subtitle=(id=292014 decision=ignore languageCode=eng location=embedded))))
Feb 06, 2022 18:50:13.027 [0x7f4caa70eb38] DEBUG - Completed: [192.168.9.28:53928] 200 GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=0&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=74944&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F98627&protocol=*&session=ef564a923073d078-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP 33ms 1719 bytes (pipelined: 11)
Feb 06, 2022 18:50:13.257 [0x7f4ca0eb5b38] DEBUG - Request: [172.16.1.28:60258 (WAN)] GET /statistics/resources?timespan=6 (13 live) TLS GZIP Signed-in Token (plexuser)
Feb 06, 2022 18:50:13.259 [0x7f4caa731b38] DEBUG - Completed: [172.16.1.28:60258] 200 GET /statistics/resources?timespan=6 (13 live) TLS GZIP 2ms 871 bytes (pipelined: 4)
Feb 06, 2022 18:50:14.022 [0x7f4ca01a1b38] DEBUG - Request: [192.168.9.28:53934 (WAN)] GET /library/parts/139494/1639742861/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=74944 (14 live) TLS Signed-in Token (plexuser) (range: bytes=0-) 
Feb 06, 2022 18:50:14.029 [0x7f4ca01a1b38] DEBUG - Content-Length of /mnt/Media/videos/tvshows/tvshow (2021)/Season 01/tvshow (2021) - S01E03 - Showname [NF WEBDL-1080p][8bit][x264][EAC3 Atmos 5.1].mkv is 763771885 (of total: 763771885).
Feb 06, 2022 18:50:14.125 [0x7f4ca0eb5b38] DEBUG - Request: [192.168.9.28:53936 (WAN)] GET /library/parts/139494/1639742861/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=74944 (15 live) TLS Signed-in Token (plexuser) (range: bytes=763760049-) 
Feb 06, 2022 18:50:14.132 [0x7f4ca0eb5b38] DEBUG - Content-Length of /mnt/Media/videos/tvshows/tvshow (2021)/Season 01/tvshow (2021) - S01E03 - Showname [NF WEBDL-1080p][8bit][x264][EAC3 Atmos 5.1].mkv is 11836 (of total: 763771885).
Feb 06, 2022 18:50:14.133 [0x7f4caa731b38] DEBUG - Completed: [192.168.9.28:53936] 206 GET /library/parts/139494/1639742861/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=74944 (15 live) TLS 8ms 11836 bytes (range: bytes=763760049-) 
Feb 06, 2022 18:50:14.142 [0x7f4caa70eb38] DEBUG - Failed to stream media, client probably disconnected after 4243456 bytes: 104 - Connection reset by peer
Feb 06, 2022 18:50:14.142 [0x7f4caa70eb38] DEBUG - Completed after connection close: [192.168.9.28:53934] 206 GET /library/parts/139494/1639742861/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=74944 (15 live) TLS 120ms 4243456 bytes (range: bytes=0-) 
Feb 06, 2022 18:50:14.181 [0x7f4ca9d4cb38] DEBUG - Request: [192.168.9.28:53938 (WAN)] GET /library/parts/139494/1639742861/file.mkv?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=74944 (15 live) TLS Signed-in Token (plexuser) (range: bytes=8851-) 
Feb 06, 2022 18:50:14.187 [0x7f4ca9d4cb38] DEBUG - Content-Length of /mnt/Media/videos/tvshows/tvshow (2021)/Season 01/tvshow (2021) - S01E03 - Showname [NF WEBDL-1080p][8bit][x264][EAC3 Atmos 5.1].mkv is 763763034 (of total: 763771885).
2

I downgraded the server back to 1.23 just to rule out whether it is a server issue. However, even with 1.23 i had the same error. This suggests to me that this is a Android client issue rather than a server issue.

3

Have you tried the latest beta 8.30.0? Turn off refresh rate matching seems be okay for me.

4

I downgraded to 8.19.4.26517 and it seems to have fixed the issue. Refresh rate matching is turned on.

5

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