Server Version#: 1.24.4.5081
Player Version#: 8.23.1.28053
Hello everyone.
I’m using Plex Server on a My Cloud EX2 Ultra and Android TV (Sony Bravia), and can’t play some movies.
It seems the problem is the combination of My Cloud and Android TV because I can play the same movies using My Cloud on my desktop computer using Chrome or on Android TV but with the server installed on my desktop computer and not on My Cloud.
These are the logs:
Oct 13, 2021 21:03:15.356 [0xb2927d48] Debug — Request: [0.0.0.0:36198 (Subnet)] GET /library/metadata/5676?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (9 live) TLS GZIP Signed-in Token (xxxx.xxxx)
Oct 13, 2021 21:03:15.376 [0xb2927d48] Debug — It took 0.000000 ms to retrieve 105 items.
Oct 13, 2021 21:03:15.398 [0xb2927d48] Debug — It took 10.000000 ms to retrieve 105 items.
Oct 13, 2021 21:03:15.402 [0xb2927d48] Debug — We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.402 [0xb2927d48] Debug — Selecting best audio stream for part ID 13187 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.402 [0xb2927d48] Debug — We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.402 [0xb2927d48] Debug — Selected a foreign audio track: en
Oct 13, 2021 21:03:15.402 [0xb2927d48] Debug — Subtitles: Found a candidate subtitle language [en] for a foreign film
Oct 13, 2021 21:03:15.402 [0xb2927d48] Debug — Audio Stream: 29091, Subtitle Stream: 29094
Oct 13, 2021 21:03:15.430 [0xb2927d48] Debug — It took 10.000000 ms to retrieve 105 items.
Oct 13, 2021 21:03:15.448 [0xb27efd48] Debug — Request: [0.0.0.0:36200 (Subnet)] GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=1&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F5676&protocol=&session=163ef0001422bd82-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (10 live) TLS GZIP Signed-in Token (xxxx.xxxx)
Oct 13, 2021 21:03:15.449 [0xb27efd48] Debug — [Transcode] Found session GUID of 163ef0001422bd82-com-plexapp-android in session start.
Oct 13, 2021 21:03:15.450 [0xb27efd48] Debug — [Transcode] TranscodeUniversalRequest: using augmented profile Android
Oct 13, 2021 21:03:15.451 [0xb27efd48] Debug — [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/5676?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=163ef0001422bd82-com-plexapp-android
Oct 13, 2021 21:03:15.477 [0xb27efd48] Debug — [Transcode] It took 20.000000 ms to retrieve 105 items.
Oct 13, 2021 21:03:15.502 [0xb27efd48] Debug — [Transcode] It took 20.000000 ms to retrieve 105 items.
Oct 13, 2021 21:03:15.506 [0xb27efd48] Debug — [Transcode] We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.506 [0xb27efd48] Debug — [Transcode] Selecting best audio stream for part ID 13187 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.506 [0xb27efd48] Debug — [Transcode] We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.507 [0xb27efd48] Debug — [Transcode] Selected a foreign audio track: en
Oct 13, 2021 21:03:15.507 [0xb27efd48] Debug — [Transcode] Subtitles: Found a candidate subtitle language [en] for a foreign film
Oct 13, 2021 21:03:15.507 [0xb27efd48] Debug — [Transcode] Audio Stream: 29091, Subtitle Stream: 29094
Oct 13, 2021 21:03:15.524 [0xb27efd48] Debug — [Transcode] Streaming Resource: Added session 0xb15e1a50:163ef0001422bd82-com-plexapp-android
Oct 13, 2021 21:03:15.525 [0xb27efd48] Debug — [Transcode] Streaming Resource: Reached Decision id=5676 codes=(MDE=1000,Direct play OK.) media=(id=13157 part=(id=13187 decision=direct play protocol= streams=(Video=(id=29090 decision= width=1920 height=804) Audio=(id=29091 decision= channels=0 rate=0) Subtitle=(id=29094 decision=ignore languageCode=eng location=embedded))))
Oct 13, 2021 21:03:15.525 [0xb27efd48] Warning — Caught exception trying to convert extra data attribute ‘originallyAvailableAt’ with type 1 and value ‘1992-03-20’ ~ bad lexical cast: source type value could not be interpreted as target
Oct 13, 2021 21:03:15.528 [0xb1c4fd48] Debug — Completed: [0.0.0.0:36200] 200 GET /video/:/transcode/universal/decision?advancedSubtitles=text&audioBoost=100&autoAdjustQuality=1&directPlay=1&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=200000&mediaBufferSize=209664&mediaIndex=0&partIndex=0&path=%2Flibrary%2Fmetadata%2F5676&protocol=*&session=163ef0001422bd82-com-plexapp-android&skipSubtitles=1&subtitleSize=100&videoBitrate=200000&videoQuality=100&videoResolution=3840x2160 (10 live) TLS GZIP 80ms 3456 bytes (pipelined: 1)
Oct 13, 2021 21:03:15.557 [0xb2927d48] Debug — It took 10.000000 ms to retrieve 135 items.
Oct 13, 2021 21:03:15.588 [0xb2927d48] Debug — We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.588 [0xb2927d48] Debug — Selecting best audio stream for part ID 323 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.588 [0xb2927d48] Debug — We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.588 [0xb2927d48] Debug — Selected a foreign audio track: en
Oct 13, 2021 21:03:15.588 [0xb2927d48] Debug — Audio Stream: 890, Subtitle Stream: -1
Oct 13, 2021 21:03:15.591 [0xb2927d48] Debug — We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.591 [0xb2927d48] Debug — Selecting best audio stream for part ID 901 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.591 [0xb2927d48] Debug — We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.591 [0xb2927d48] Debug — Selected a foreign audio track: en
Oct 13, 2021 21:03:15.591 [0xb2927d48] Debug — Subtitles: Found a candidate subtitle language [en] for a foreign film
Oct 13, 2021 21:03:15.591 [0xb2927d48] Debug — Audio Stream: 2431, Subtitle Stream: 2432
Oct 13, 2021 21:03:15.593 [0xb2927d48] Debug — We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.593 [0xb2927d48] Debug — Selecting best audio stream for part ID 7877 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.593 [0xb2927d48] Debug — We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.593 [0xb2927d48] Debug — Selected a foreign audio track: en
Oct 13, 2021 21:03:15.593 [0xb2927d48] Debug — Audio Stream: 17575, Subtitle Stream: -1
Oct 13, 2021 21:03:15.596 [0xb2927d48] Debug — We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.596 [0xb2927d48] Debug — Selecting best audio stream for part ID 911 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.596 [0xb2927d48] Debug — We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.596 [0xb2927d48] Debug — Selected a foreign audio track: en
Oct 13, 2021 21:03:15.596 [0xb2927d48] Debug — Audio Stream: 2450, Subtitle Stream: -1
Oct 13, 2021 21:03:15.598 [0xb2927d48] Debug — We’re going to try to auto-select an audio stream for account 1.
Oct 13, 2021 21:03:15.598 [0xb2927d48] Debug — Selecting best audio stream for part ID 7369 (autoselect: 1 language: en)
Oct 13, 2021 21:03:15.598 [0xb2927d48] Debug — We’re going to try to auto-select a subtitle.
Oct 13, 2021 21:03:15.598 [0xb2927d48] Debug — Selected a foreign audio track: en
Oct 13, 2021 21:03:15.598 [0xb2927d48] Debug — Audio Stream: 16266, Subtitle Stream: -1
Oct 13, 2021 21:03:15.614 [0xb1c4fd48] Debug — Completed: [0.0.0.0:36198] 200 GET /library/metadata/5676?includeChapters=1&includeLoudnessRamps=1&includeMarkers=1&includeRelated=1 (11 live) TLS GZIP 258ms 15465 bytes (pipelined: 1)
Oct 13, 2021 21:03:15.806 [0xb27efd48] Debug — Request: [0.0.0.0:36202 (Subnet)] GET /library/parts/13187/1633033150/file.mkv?autoAdjustQuality=1&hasMDE=1&location=lan&mediaBufferSize=209664 (11 live) TLS Signed-in Token (xxxx.xxxx) (range: bytes=0-)
Oct 13, 2021 21:03:15.817 [0xb27efd48] Debug — Content-Length of /shares/film.mkv is 20042010526 (of total: 20042010526).
Oct 13, 2021 21:03:16.234 [0xb2927d48] Debug — Request: [0.0.0.0:36206 (Subnet)] GET /library/parts/13187/1633033150/file.mkv?autoAdjustQuality=1&hasMDE=1&location=lan&mediaBufferSize=209664 (12 live) TLS Signed-in Token (xxxx.xxxx) (range: bytes=20042005876-)
Oct 13, 2021 21:03:16.244 [0xb2927d48] Debug — Content-Length of /shares/film.mkv is 4650 (of total: 20042010526).
Oct 13, 2021 21:03:16.245 [0xb1c1fd48] Debug — Completed: [0.0.0.0:36206] 206 GET /library/parts/13187/1633033150/file.mkv?autoAdjustQuality=1&hasMDE=1&location=lan&mediaBufferSize=209664 (12 live) TLS 10ms 4650 bytes (range: bytes=20042005876-)
Oct 13, 2021 21:03:16.304 [0xb1c1fd48] Debug — Failed to stream media, client probably disconnected after 524288 bytes: 104 - Connection reset by peer
Oct 13, 2021 21:03:16.304 [0xb1c1fd48] Debug — Completed after connection close: [0.0.0.0:36202] 206 GET /library/parts/13187/1633033150/file.mkv?autoAdjustQuality=1&hasMDE=1&location=lan&mediaBufferSize=209664 (12 live) TLS 497ms 524288 bytes (range: bytes=0-)
Oct 13, 2021 21:03:16.717 [0xb27efd48] Debug — Request: [0.0.0.0:36208 (Subnet)] GET /library/parts/13187/1633033150/file.mkv?autoAdjustQuality=1&hasMDE=1&location=lan&mediaBufferSize=209664 (12 live) TLS Signed-in Token (xxxx.xxxx) (range: bytes=8282-)
Oct 13, 2021 21:03:16.727 [0xb27efd48] Debug — Content-Length of /shares/film.mkv is 20042002244 (of total: 20042010526).
Thank you in advance.
