Failing to upgrade or uninstall Plex Server

Server Version#:1.31.0.6654-02189b09f

I seem to have a broken installation of Plex Server 1.31.0.6654-02189b09f on Windows 11 I have tried to upgrade to both 32bit and 64bit version but neither can uninstall the old version.

I’ve tried the Microsoft FixIt app and that has not helped either, the error seems to be:

Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache{421ad0bb-3e6a-456d-83dd-0f59fb2ea42d}\PlexMediaServer-1.31.0.6654-02189b09f-x86.exe

Here is the full log of a failed update:

[10AC:0B28][2023-03-22T17:14:06]i001: Burn v3.11.0.1701, Windows v10.0 (Build 22621: Service Pack 0), path: C:\Users\jobyb\AppData\Local\Temp{5B2D8DBC-4A5F-43BE-A031-B636DF8402CD}.cr\PlexMediaServer-1.31.2.6810-a607d384f-x86.exe
[10AC:0B28][2023-03-22T17:14:06]i000: Initializing string variable ‘OEM’ to value ‘’
[10AC:0B28][2023-03-22T17:14:06]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’
[10AC:0B28][2023-03-22T17:14:06]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[10AC:0B28][2023-03-22T17:14:06]i000: Initializing string variable ‘DefaultInstallFolder64’ to value '[ProgramFiles64Folder]Plex\Plex Media Server'
[10AC:0B28][2023-03-22T17:14:06]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[10AC:0B28][2023-03-22T17:14:06]i009: Command Line: ‘-burn.clean.room=C:\Users\jobyb\Downloads\PlexMediaServer-1.31.2.6810-a607d384f-x86.exe -burn.filehandle.attached=584 -burn.filehandle.self=700’
[10AC:0B28][2023-03-22T17:14:06]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\jobyb\Downloads\PlexMediaServer-1.31.2.6810-a607d384f-x86.exe’
[10AC:0B28][2023-03-22T17:14:06]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value 'C:\Users\jobyb\Downloads'
[10AC:0B28][2023-03-22T17:14:06]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\jobyb\AppData\Local\Temp\Plex Media Server_20230322171406.log’
[10AC:0B28][2023-03-22T17:14:06]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[10AC:0B28][2023-03-22T17:14:06]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[10AC:0F14][2023-03-22T17:14:07]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[10AC:0F14][2023-03-22T17:14:07]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.31.2.6810’
[10AC:0B28][2023-03-22T17:14:07]i100: Detect begin, 16 packages
[10AC:0B28][2023-03-22T17:14:07]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘PreviousInstallFolder’ to value 'C:\Program Files (x86)\Plex\Plex Media Server'
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘PreviousInstallFolder’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i000: Directory search: DefaultInstallFolderSearch, did not find path: C:\Program Files\Plex\Plex Media Server, reason: 0x80070003
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘PreviousInstallFolder AND (NOT PreviousInstallFolder ~= DefaultInstallFolder64)’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘InstallFolder’ to value 'C:\Program Files (x86)\Plex\Plex Media Server'
[10AC:0B28][2023-03-22T17:14:07]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[10AC:0B28][2023-03-22T17:14:07]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:07]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegReleaseID’ to value ‘2009’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘22621’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegEditionID’ to value ‘Enterprise’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Enterprise’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[10AC:0B28][2023-03-22T17:14:07]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86
6.3.1.14’
[10AC:0B28][2023-03-22T17:14:07]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘22621’
[10AC:0B28][2023-03-22T17:14:07]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache{421ad0bb-3e6a-456d-83dd-0f59fb2ea42d}\PlexMediaServer-1.31.0.6654-02189b09f-x86.exe
[10AC:0B28][2023-03-22T17:14:07]e000: Error 0x80070003: Failed to initialize package from related bundle id: {421ad0bb-3e6a-456d-83dd-0f59fb2ea42d}
[10AC:0B28][2023-03-22T17:14:07]i102: Detected related bundle: {7fed97c3-382d-4e1d-b3d7-d335713b34f2}, type: Upgrade, scope: PerMachine, version: 1.23.6.4881, operation: MajorUpgrade
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i103: Detected related package: {12A4F866-5526-41D2-B44A-0B7A7FE70EB5}, scope: PerMachine, version: 1.31.654.0, language: 0 operation: MajorUpgrade
[10AC:0B28][2023-03-22T17:14:07]i103: Detected related package: {DA263E78-EC89-4B33-8DCA-56734001FE19}, scope: PerMachine, version: 1.23.6881.0, language: 0 operation: MajorUpgrade
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: pmsshutdown, state: Absent, cached: Complete
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: vcredist, state: Absent, cached: Complete
[10AC:0B28][2023-03-22T17:14:07]i101: Detected package: pms, state: Absent, cached: Complete
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:07]i199: Detect complete, result: 0x0
[10AC:0F14][2023-03-22T17:14:08]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[10AC:0F14][2023-03-22T17:14:11]i000: Setting string variable ‘InstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server'
[10AC:0F14][2023-03-22T17:14:12]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[10AC:0B28][2023-03-22T17:14:12]i200: Plan begin, 16 packages, action: Install
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607
[10AC:0B28][2023-03-22T17:14:12]i000: Setting string variable ‘WixBundleRollbackLog_pmsshutdown’ to value ‘C:\Users\jobyb\AppData\Local\Temp\Plex Media Server_20230322171406_000_pmsshutdown_rollback.log’
[10AC:0B28][2023-03-22T17:14:12]i000: Setting string variable ‘WixBundleLog_pmsshutdown’ to value ‘C:\Users\jobyb\AppData\Local\Temp\Plex Media Server_20230322171406_000_pmsshutdown.log’
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[10AC:0B28][2023-03-22T17:14:12]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[10AC:0B28][2023-03-22T17:14:12]w321: Skipping dependency registration on package with no dependency providers: vcredist
[10AC:0B28][2023-03-22T17:14:12]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\jobyb\AppData\Local\Temp\Plex Media Server_20230322171406_001_vcredist.log’
[10AC:0B28][2023-03-22T17:14:12]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C:\Users\jobyb\AppData\Local\Temp\Plex Media Server_20230322171406_002_pms_rollback.log’
[10AC:0B28][2023-03-22T17:14:12]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C:\Users\jobyb\AppData\Local\Temp\Plex Media Server_20230322171406_002_pms.log’
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[10AC:0B28][2023-03-22T17:14:12]i207: Planned related bundle: {7fed97c3-382d-4e1d-b3d7-d335713b34f2}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[10AC:0B28][2023-03-22T17:14:12]i299: Plan complete, result: 0x0
[10AC:0B28][2023-03-22T17:14:12]i300: Apply begin
[10AC:0B28][2023-03-22T17:14:12]i010: Launching elevated engine process.
[10AC:0B28][2023-03-22T17:14:14]i011: Launched elevated engine process.
[10AC:0B28][2023-03-22T17:14:14]i012: Connected to elevated engine.
[0574:4304][2023-03-22T17:14:14]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache{421ad0bb-3e6a-456d-83dd-0f59fb2ea42d}\PlexMediaServer-1.31.0.6654-02189b09f-x86.exe
[0574:4304][2023-03-22T17:14:14]e000: Error 0x80070003: Failed to initialize package from related bundle id: {421ad0bb-3e6a-456d-83dd-0f59fb2ea42d}
[0574:4304][2023-03-22T17:14:14]i358: Pausing automatic updates.
[0574:4304][2023-03-22T17:14:14]i359: Paused automatic updates.
[0574:4304][2023-03-22T17:14:14]i360: Creating a system restore point.
[0574:4304][2023-03-22T17:14:14]i361: Created a system restore point.
[0574:4304][2023-03-22T17:14:14]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{a482fe8a-4bd0-45ce-8836-5ed20836135b}, options: 0x7, disable resume: No
[0574:4304][2023-03-22T17:14:14]i000: Caching bundle from: ‘C:\Users\jobyb\AppData\Local\Temp{F166B53F-552B-405E-875C-3DE68A100549}.be\PlexMediaServer-1.31.2.6810-a607d384f-x86.exe’ to: ‘C:\ProgramData\Package Cache{a482fe8a-4bd0-45ce-8836-5ed20836135b}\PlexMediaServer-1.31.2.6810-a607d384f-x86.exe’
[0574:4304][2023-03-22T17:14:14]i320: Registering bundle dependency provider: {a482fe8a-4bd0-45ce-8836-5ed20836135b}, version: 1.31.2.6810
[0574:4304][2023-03-22T17:14:14]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{a482fe8a-4bd0-45ce-8836-5ed20836135b}, resume: Active, restart initiated: No, disable resume: No
[0574:0B10][2023-03-22T17:14:14]i304: Verified existing payload: pmsshutdown at path: C:\ProgramData\Package Cache{2B631952-ED2B-4A5E-AF04-4BDED7635D40}v1.31.2810\pms-shutdown.msi.
[0574:0B10][2023-03-22T17:14:14]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\7391663F07CBA7C99F3503929FCD3561F1F6A552\vc_redist.x86.exe.
[0574:0B10][2023-03-22T17:14:15]i304: Verified existing payload: pms at path: C:\ProgramData\Package Cache{F0EC3147-33E9-417D-AF2B-0F310E0868D8}v1.31.2810\pms.msi.
[0574:4304][2023-03-22T17:14:15]i323: Registering package dependency provider: {2B631952-ED2B-4A5E-AF04-4BDED7635D40}, version: 1.31.2810, package: pmsshutdown
[0574:4304][2023-03-22T17:14:15]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{2B631952-ED2B-4A5E-AF04-4BDED7635D40}v1.31.2810\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server"’
[0574:4304][2023-03-22T17:15:55]e000: Error 0x80070643: Failed to install MSI package.
[0574:4304][2023-03-22T17:15:55]e000: Error 0x80070643: Failed to execute MSI package.
[10AC:0B28][2023-03-22T17:15:55]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[10AC:0B28][2023-03-22T17:15:55]i319: Applied execute package: pmsshutdown, result: 0x80070643, restart: None
[10AC:0B28][2023-03-22T17:15:55]e000: Error 0x80070643: Failed to execute MSI package.
[0574:4304][2023-03-22T17:15:55]i318: Skipped rollback of package: pmsshutdown, action: Uninstall, already: Absent
[10AC:0B28][2023-03-22T17:15:55]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None
[0574:4304][2023-03-22T17:15:55]i329: Removed package dependency provider: {2B631952-ED2B-4A5E-AF04-4BDED7635D40}, package: pmsshutdown
[0574:4304][2023-03-22T17:15:55]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{a482fe8a-4bd0-45ce-8836-5ed20836135b}, resume: None, restart: None, disable resume: No
[0574:4304][2023-03-22T17:15:55]i330: Removed bundle dependency provider: {a482fe8a-4bd0-45ce-8836-5ed20836135b}
[0574:4304][2023-03-22T17:15:55]i352: Removing cached bundle: {a482fe8a-4bd0-45ce-8836-5ed20836135b}, from path: C:\ProgramData\Package Cache{a482fe8a-4bd0-45ce-8836-5ed20836135b}
[0574:4304][2023-03-22T17:15:55]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{a482fe8a-4bd0-45ce-8836-5ed20836135b}, resume: None, restart initiated: No, disable resume: No
[10AC:0B28][2023-03-22T17:15:55]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

I get this when I try to uninstall the app

image

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