Hello,
I know a large chunk of people wouldn’t want this enabled by default but have you ever considered an opt in style remote logging?
It would give your developers searchable logs to build error use cases off of, versus having to ask users who report them here.
Android, Zendesk, Fedora, etc use this same approach. It’s certainly not unheard of.
I think he means have the logs automatically sent to us.
right, but it would be nice if it were as simple to use as clicking a button or option to either, upload logs to plex and provide a reference code to post in the forum, and/or some kind of auth token for devs to be able to remotely log/monitor and make various temporary config changes to provide them any other necessary info to debug something.
obviously due to potentially sensitive nature of home media, it isn’t something that would be intended for use in every day scenarios.
If I may augment here,
There is very little we need from actual logs when catastrophic crashes occur.
Crash Report uploading provides a great deal of information about what’s happening.
We see all the current actions (those things being processed at the moment of failure) and the value of key variables. With this information, and seeing where it was at in code, 90+% can be caught through this mechanism.
Providing logs to Ninjas and staff members here in the forum is mostly for identifying and resolving configuration and naming issues at the per-user level.
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