Files missing Thumbnails&titles wrong

Plex Media Server Metadata & Adding Files
13

Using the name with the IMDB or TMDB ID should provide an immediate match. Plex uses the ID instead of the folder & file name to match the movie.

You can try sorting for duplicates to see if movies were combined. In Plex Web, navigate to the movie library, then change All to Duplicates. If there are movies incorrectly combined, you can split them apart. Click on the three dots (more), then choose Split Apart. You can then manually match the movies.

To figure out why the movies are still not appearing, please perform the following steps. If they still do not appear, we can look at the server log files to see fi they show anything.

First, double check some library settings please.

  1. For the movie library, which folder is added to the library?
    It should be F:\Movies, not F:\ or a movie folder such as F:\Boogeyman (2023).
    To check: Edit the library → Add Folders

  2. For the movie library, which scanner & agent? It should be Plex Movie for both.
    To check: Edit the library → Advanced

  3. For the movie library, uncheck Prefer local metadata
    Edit the library → Advanced → uncheck “Prefer Local Metadata” and save changes.


Second, please check some server settings. This will help if we need to pull log files.

  1. Debug, but not verbose, logging is enabled.
    Settings → Server_Name → General + Show Advanced

    debug
    debug715×154 20.9 KB

  2. Enable Scan my library automatically.
    Plex will scan the libraries at startup. It also adds information to the log files.
    Settings → Library → Scan my library automatically

  3. Restart Plex Media Server.


Third, let’s see if we can get The Boogeyman to appear.

  1. Name the folder and file with the date in parenthesis and the IMDB ID in curly braces.
/Movies  <-- folder added to movie library
  /The Boogeyman (2023) {imdb-tt3427252}  <-- dash, not space, after imdb
    /The Boogeyman (2023) {imdb-tt3427252}.mp4
  1. Plex Dance the movie.
    Move the folder and file, not just the file.
    Do not skip any steps.

Did the movie appear in the library?

If not, pull the server log files (Settings → Troubleshooting) and upload to the thread. Drag the ZIP file into the message window. It will insert at the cursor location.