@steve_levitt_hotmail_com I’ll have a look a little later on 
Um so lame… I forgot, I’ll check it this week dude…
@DaveBinM I was wondering if you are still following this thread? It appears a couple of us have discovered that making a new managed user seems to fix the crashing error, does this new information help at all…?
If there is a problem with our main user profile, what might be a fix for that?
Thank you, Thank you
Been pulling my hair out trying to figure out what was going on.
Yes the managed user has fixed the issue. I’m hoping there is a proper fix for this.
Os of fire tv is 5.2.8.0 (671761720)
Plex version is 8.25.1.28703
Keeping this post alive… The issue is ongoing, just checked…
Firestick 2nd gen,
OS 5.2.8.4 (672752520),
PLEX version 8.26.2.29389
Bumping the post
I’ve got exactly the same issue also.
Same issue (original fire TV), I have seen other threads with the same issue also. I saw earlier in this topic that someone was watching it, Is there any info from the plex side, whether you’re able to recreate it or if the logs that anyone submits is helping? Any idea if it’s an issue getting tracked? I’ve had this issue for a while, unfortunately I didn’t report the issue when it was originally noticed. I just kind of assumed that the next update would fix it. Now it’s been a long time, And it’s the weekend so I have some time to look into it some. It’s just super annoying. I’m wondering if it has something to do with a codec for audio file. I haven’t yet tried creating a new profile yet like others have suggested.
Hey weazel…
So it seems the audio codex isnt the issue regarding this, its more the fact that a secondary library has been added with a separate storage drive. Works fine with the original drive, but issue manifests when using the alternative library drive.
The managed user profile works as a temporary fix, but still waiting for a permanent patch.
Keep this thread alive!
I don’t think storage location has anything to do with it? I could have something with multiple libraries maybe? My library currently consists of 2 movie libraries, and 1 tv show library, which all reside on the same drive and folder, And then under that folder is where each library has its own dedicated directory. I’ve added and removed some libraries over the years, but this is what is currently presented. And it only occurs with the TV shows. All the TV shows are stored in the same location, with some TV series presenting this issue where you’re unable to select an episode without the app crashing and taking you back to the fire TV home screen. Other TV series you can browse just fine. But I haven’t yet found a commonality. That’s why I was wondering if maybe file format/container/codec. Or maybe naming convention, as I’m pretty lazy with making sure my TV episodes are consistently in the same format. But this seems to only occur from the fire TV in the house, phone’s, web browser, and rokus all appear to operate normally. As soon as I try to switch an episode from the TV browser screen, The fire TV app crashes. But like I said it only happens with some of my TV series, which are all stored in the same Linux folder structure ext 4.
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