FireTV Stick 4K won't play some videos with eac3 5.1 audio

To add: VLC thinks 7-pt-1.mkv is a music file and doesn’t show the normal player ui like it would when playing a video file.

When I play the problem video file I shared in VLC and view video information it reports the audio as:

Codec: A/52 B Audio(aka E-AC3)
Language: English
Channels: 6
Sample rate: 48000 Hz

FFMPEG identifies it as :

[eac3 @ 0x560d41106600] Estimating duration from bitrate, this may be inaccurate
Input #0, eac3, from '7_pt_1.eac3':
  Duration: 00:01:34.50, start: 0.000000, bitrate: 1662 kb/s
    Stream #0:0: Audio: eac3, 48000 Hz, 7.1, fltp, 1662 kb/s
At least one output file must be specified
[chuck@lizum eac3.2019]$ 

as does mediainfo.

[chuck@lizum eac3.2019]$ mediainfo 7_pt_1.eac3 
General
Complete name                            : 7_pt_1.eac3
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
File size                                : 18.7 MiB
Duration                                 : 1 min 34 s
Overall bit rate mode                    : Constant
Overall bit rate                         : 1 662 kb/s

Audio
Format                                   : E-AC-3
Format/Info                              : Enhanced AC-3
Commercial name                          : Dolby Digital Plus
Duration                                 : 1 min 34 s
Bit rate mode                            : Constant
Bit rate                                 : 1 662 kb/s
Channel(s)                               : 8 channels
Channel layout                           : L R C LFE Ls Rs Lb Rb
Sampling rate                            : 48.0 kHz
Frame rate                               : 187.500 FPS (256 SPF)
Compression mode                         : Lossy
Stream size                              : 18.7 MiB (100%)
Service kind                             : Complete Main


[chuck@lizum eac3.2020]$

I’m thinking this should be MKA and not MKV (makes sense)

PMS can’t identify it at all; but should it ?

I tested that file in plex by adding it under a “Other Videos” section and plex shows it as:

  • /test/7-pt-1.mkv

Media

  • Duration 1:34
  • Container MKV

Part

  • Duration 1:34

  • File 7-pt-1.mkv

  • Size 18.84 MB

  • Container MKV

  • Codec EAC3

  • Channels 6

  • Bitrate 1673 kbps

  • Audio Channel Layout 5.1(side)

  • Sampling Rate 48000 Hz

  • Display Title Unknown (EAC3 5.1)

  • Extended Display Title Unknown (EAC3 5.1)

And for the file problem I posted, plex show it as:

  • /test/eac35.1-problem-file.mkv

Media

SNIP

  • Codec EAC3
  • Channels 6
  • Bitrate 1536 kbps
  • Language English
  • Language Tag en
  • Audio Channel Layout 5.1(side)
  • Sampling Rate 48000 Hz
  • Title Surround 5.1
  • Display Title English (EAC3 5.1)
  • Extended Display Title Surround 5.1 (English EAC3)

Do you agree, there are times when PMS declares 5.1 when a file is really 7.1 ?

It does appear that plex misidentifies 7-pt-1.mkv but does correctly identify my problem file. Do you think this is related to the original issue?

I’m not sure if I made it clean previously but other files with eac3 5.1 audio play fine. It’s only some eac3 files that fail to play. I did a little more digging and found another eac3 file with 5.1 audio which plays normally and ran mediainfo on it. It has a much lower bitrate so I’m now more convinced this is a issue with plex having issues with high bitrate eac3 audio.

@ChuckPa any idea if plex developers are aware of any issues with this?

Heres the audio section from mediainfo:

Audio
ID : 2
ID in the original source medium : 4352 (0x1100)
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 42 min 1 s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 231 MiB (3%)
Title : Surround 5.1
Writing library : Lavc58.91.100 eac3
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Original source medium : Blu-ray

Give me a sample of the one of the files which doesn’t play and I’ll check it.

I’ve not found anything valid which I can’t play.

“Some” is suspicious. One thing you must be careful of when dealing with Dolby – running out of inotify slots because the transcoder needs 1 slot per active stream

The default on pre 5.0 kernels is 8192
The default on 5.0 is 65536

Each directory monitored takes one slot (including the support structure)

Count up all directories being used. see if the limit exceeded

Here’s how-to increase if needed

This file I posted the other day is a good example of a file not playing in plex, but plays in other players on the same device.

I increased the user watches months ago and I’ve also tried disabling automatically index library.

fs.inotify.max_user_watches = 524288
user.max_inotify_watches = 524288

Now for the flip side question. At 504+1024 (1528) bytes per path (which is what it stores). Do you have enough memory to dedicate to (764 MB of memory dedicated solely to the table). If there isn’t room, the kernel will reject it at boot.

The machine has 8gb of ram. I assume that is enough to spare for inotify.

Check free -m see what you get

Things look ok to me.


> free -m
               total        used        free      shared  buff/cache   available
Mem:            7956        3530         138          33        4288        4279
Swap:           7586        1713        5873

That’s ok. Free will always be low. Used vs Total is 50%

The file is a shambles.

Mar 26, 2023 00:11:16.374 [0x7f88bd1b1b38] DEBUG - Request: [192.168.0.13:60156 (Subnet)] GET /video/:/transcode/universal/session/zz8zqoy7p1m49khjy413dt2e/0/7.m4s (12 live) #1ef4c4 TLS GZIP Signed-in
Mar 26, 2023 00:11:16.374 [0x7f88bd1b1b38] DEBUG - [Req#1ef4c4/Transcode/zz8zqoy7p1m49khjy413dt2e] Asked for segment 7 from session.
Mar 26, 2023 00:11:16.387 [0x7f88bbb05b38] DEBUG - [Req#1ef4f2/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.388 [0x7f88bc628b38] DEBUG - [Req#1ef4f3/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.389 [0x7f88bbb05b38] DEBUG - [Req#1ef4f4/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.389 [0x7f88bc628b38] DEBUG - [Req#1ef4f5/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.390 [0x7f88bbb05b38] DEBUG - [Req#1ef4f6/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.390 [0x7f88bc628b38] DEBUG - [Req#1ef4f7/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.391 [0x7f88bbb05b38] DEBUG - [Req#1ef4f8/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.392 [0x7f88bc628b38] DEBUG - [Req#1ef4f9/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.392 [0x7f88bbb05b38] DEBUG - [Req#1ef4fa/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.393 [0x7f88bc628b38] DEBUG - [Req#1ef4fb/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6096 audio samples of silence
Mar 26, 2023 00:11:16.573 [0x7f88bbb05b38] DEBUG - [Req#1ef528/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6192 audio samples of silence
Mar 26, 2023 00:11:16.574 [0x7f88bc628b38] DEBUG - [Req#1ef529/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6096 audio samples of silence
Mar 26, 2023 00:11:16.574 [0x7f88bbb05b38] DEBUG - [Req#1ef52a/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.575 [0x7f88bc628b38] DEBUG - [Req#1ef52b/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6192 audio samples of silence
Mar 26, 2023 00:11:16.575 [0x7f88bbb05b38] DEBUG - [Req#1ef52c/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6192 audio samples of silence
Mar 26, 2023 00:11:16.576 [0x7f88bc628b38] DEBUG - [Req#1ef52d/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6096 audio samples of silence
Mar 26, 2023 00:11:16.576 [0x7f88bbb05b38] DEBUG - [Req#1ef52e/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.577 [0x7f88bc628b38] DEBUG - [Req#1ef52f/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.577 [0x7f88bbb05b38] DEBUG - [Req#1ef530/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6192 audio samples of silence
Mar 26, 2023 00:11:16.727 [0x7f88bbb05b38] DEBUG - [Req#1ef55e/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6096 audio samples of silence
Mar 26, 2023 00:11:16.727 [0x7f88bc628b38] DEBUG - [Req#1ef55f/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.728 [0x7f88bbb05b38] DEBUG - [Req#1ef560/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.728 [0x7f88bc628b38] DEBUG - [Req#1ef561/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.729 [0x7f88bbb05b38] DEBUG - [Req#1ef562/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.730 [0x7f88bc628b38] DEBUG - [Req#1ef563/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.730 [0x7f88bbb05b38] DEBUG - [Req#1ef564/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6096 audio samples of silence
Mar 26, 2023 00:11:16.731 [0x7f88bc628b38] DEBUG - [Req#1ef565/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6144 audio samples of silence
Mar 26, 2023 00:11:16.732 [0x7f88bbb05b38] DEBUG - [Req#1ef566/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6192 audio samples of silence
Mar 26, 2023 00:11:16.732 [0x7f88bc628b38] DEBUG - [Req#1ef567/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [Parsed_aresample_0 @ 0x7f40bf653040] [SWR @ 0x7f40bed09440] adding 6192 audio samples of silence
Mar 26, 2023 00:11:16.770 [0x7f88bbb05b38] DEBUG - [Req#1ef568/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [AVIOContext @ 0x7f40bf59e840] Statistics: 8844972 bytes written, 0 seeks, 34 writeouts
Mar 26, 2023 00:11:16.770 [0x7f88bc628b38] DEBUG - [Req#1ef569/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [dash @ 0x7f40c08d0d00] Representation 0 media segment 9 written to: chunk-stream0-00008.m4s
Mar 26, 2023 00:11:16.771 [0x7f88bbb05b38] DEBUG - [Req#1ef56a/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [AVIOContext @ 0x7f40bf59ed00] Statistics: 95882 bytes written, 0 seeks, 1 writeouts
Mar 26, 2023 00:11:16.771 [0x7f88bc628b38] DEBUG - [Req#1ef56b/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [dash @ 0x7f40c08d0d00] Representation 1 media segment 9 written to: chunk-stream1-00008.m4s
Mar 26, 2023 00:11:16.772 [0x7f88bbb05b38] INFO - [Req#1ef56c/Transcode/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf] [dash @ 0x7f40c08d0d00] Opening 'http://127.0.0.1:32400/video/:/transcode/session/zz8zqoy7p1m49khjy413dt2e/3a26968f-c06e-4992-ac9c-b8383f7aecdf/manifest?X-Plex-Http-Pipeline=infinite' for writin

That’s corrupt timing. I’ll see what I can do with it.

Ok. That sample file was created with Plex’s transcoder. If Plex is struggling to play the original file, would it be reasonable to think it had trouble creating the sample file?

Would me pming you the full original file better help? I can upload it if it would.

I remuxed what you gave me.

NAL unit 63 errors everywhere …but the timing audio problems are gone.

ar 25, 2023 20:05:30.746 [0x7f88ba647b38] INFO - [Req#1eb284/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.747 [0x7f88b7605b38] INFO - [Req#1eb285/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.747 [0x7f88b7402b38] INFO - [Req#1eb286/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.748 [0x7f88b7afbb38] INFO - [Req#1eb287/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.749 [0x7f88ae379b38] INFO - [Req#1eb288/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.749 [0x7f88bc628b38] INFO - [Req#1eb289/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.750 [0x7f88ae57cb38] INFO - [Req#1eb28a/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.750 [0x7f88ba647b38] INFO - [Req#1eb28b/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.751 [0x7f88b7605b38] INFO - [Req#1eb28c/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.752 [0x7f88b7402b38] INFO - [Req#1eb28d/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.752 [0x7f88b7afbb38] INFO - [Req#1eb28e/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.781 [0x7f88b7605b38] INFO - [Req#1eb2af/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.782 [0x7f88b7402b38] INFO - [Req#1eb2b0/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.782 [0x7f88b7afbb38] INFO - [Req#1eb2b1/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.783 [0x7f88ae379b38] INFO - [Req#1eb2b2/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.783 [0x7f88bc628b38] INFO - [Req#1eb2b3/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.784 [0x7f88ae57cb38] INFO - [Req#1eb2b4/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.784 [0x7f88ba647b38] INFO - [Req#1eb2b5/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.785 [0x7f88b7605b38] INFO - [Req#1eb2b6/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.786 [0x7f88b7402b38] INFO - [Req#1eb2b7/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.786 [0x7f88b7afbb38] INFO - [Req#1eb2b8/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.787 [0x7f88ae379b38] INFO - [Req#1eb2b9/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.837 [0x7f88b7afbb38] INFO - [Req#1eb2db/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.837 [0x7f88ae379b38] INFO - [Req#1eb2dc/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.838 [0x7f88bc628b38] INFO - [Req#1eb2dd/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.839 [0x7f88ae57cb38] INFO - [Req#1eb2de/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.839 [0x7f88ba647b38] INFO - [Req#1eb2df/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.840 [0x7f88b7605b38] INFO - [Req#1eb2e0/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.840 [0x7f88b7402b38] INFO - [Req#1eb2e1/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.841 [0x7f88b7afbb38] INFO - [Req#1eb2e2/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.842 [0x7f88ae379b38] INFO - [Req#1eb2e3/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63
Mar 25, 2023 20:05:30.842 [0x7f88bc628b38] INFO - [Req#1eb2e4/Transcode/sycamkhtjgscj4x699scjv1p/09f319ed-f639-48fa-8020-dee3b711798d] [hevc @ 0x7f7fe509a4c0] Skipping NAL unit 63

NAL unit 62 & 63 are used in HEVC (which FFMPEG added support for over 4 years ago)

Get a new copy/ This one is busted/bad re-encode / capture.

Ok, I created that sample file using the instructions from the plex help article on creating a sample file using plex transcoder. I’m uploading the full file and will pm you in a min or two with a link.

There’s a much easier way.

dd if=source_file.mkv  of=output_file.mkv  bs=1M count=50

That’s a 50 MB sample file.

More than enough to see if the original is bad.

Ah, excellent. Here you go:

The type 63 warnings are normal because FFmeg ignores them.
It doesn’t mean the file is broken… they are for Dolby Vision.

1 Like

@quietvoid
Thank you again for educating…