Fix MKV transcoding

Plex Players Streaming Devices
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1

I can stream MKV’s to the Plex Web app, however, Plex falls on its face when streaming the same content to the Plex native Android app.

Currently, it shows a rather generic error message when I try to do this. I suspect this is a compatibility issue regarding transcoding to Android supported formats. But I’m not even sure of the root cause, because of the error obfuscation.

This applies to most any foreign language media such as archived anime footage. MKV is the premier, standard format for this kind of subtitled/dubbed content. But Plex is bad at transcoding MKV files to Android as well as other smart TV Plex apps. It’s also bad at transcoding MKV files when selecting the cache on device option in assorted Plex apps.

2

You’ll need to provide more details about the files, and client and server versions if you have any hope of work being done.

3

Please do provide more details.

“Server-Linux” is the only thing we know about your PMS.

Please do the following:

  1. Settings - General - Show Advanced
    – Make certain DEBUG logging is enabled (it’s on by default so should be ok)

  2. Recreate the failure. Only need one failure

  3. Settings - Troubleshooting (Lower left corner of Plex/web) - Download Logs

  4. Attach the ZIP file it gives you here so we can look at it.

I have only MKV files and Nvidia Shield (Android).
I know you have to make settings adjustments in the Android (mobile) app but don’t know which ones (I use Apple devices)

4

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