Because he’s able to load the “most popular” listings from the free movies and TV listings. If it was a DNS issue he wouldn’t be able to reach the service at all, and would not have any free content.
I have the same problem. My LG Tv (49SM9000) is only showing the Most Popular films in Movies & TV on Plex. On all my other devices I can scroll down to see the other categories but the LG Tv just doesn’t display anything below the most popular category.
My guess is it a bug in the LG TV App, I haven’t heard of any other make of Smart TVs with the same issue.
Smart TV apps currently only have a limited number of hubs; users cannot control which hubs. So for now, you won’t see the same hubs (or same number of hubs) on the Smart TVs as you do on other Plex apps/clients.
I get that but to only have most popular and continue watching isn’t right surely? That isn’t promoting the service. If my android app can handle it my smart TV should.