FreeNAS No soup for you

Plex Media Server NAS & Devices
1

Server Version#: FreeNAS-11.2-U7 (tried on U6 as well)
Player Version#: 1.18.2.2058

Hello everyone, as the title says I am getting the “No soup for you” error when trying to access the Plex Server on my FreeNAS. I really don’t even know how to proceed as looking through forums I am just finding people saying “it just started working again”, or “I reinstalled PLEX” - which I have tried. Any suggestions would be great.

Thank you,

2

Nothing?

3

In the same boat. I did a fresh install of FreeNAS11.2-U7, fresh install of plex-plexpass plugin. When I click on the 3 dots and then click Management I get the “No soup for you!” error as well.

4

Happened with my synology DS718+ as well

5

Installed Freenas 11.2 U7, 11.3 RC1 and 11.3 RC2. Installed them from scratch. Same problem when reading the mountpoints saying ‘Contains no items’. Anybody allready succeeded in reading mountpoints?

6

Same boat here, I’m in 11.2 release p15. I can go to the management page (using a pc) but does not have system option for server. But when I access Plex using the smart TV, it can see and play all the content.

I hope some of the tech folks from Plex clear things up.

7

@lunarsm @jotakuza What (if any) was the last working Plex/FreeNAS setup for you?

8

This is my first initial build.

9

So you’re not able to get to the server settings at all?

10

That is correct. The freenas plugin seems to install correctly, but when I navigate to the local portal for the server setup. I get the no soup for you error

11

How comfortable are you working in the FreeNAS Shell?

12

I’m not familiar with the freenas commands but I’m perfectly comfortable working in a command shell.

13

I haven’t been able to replicate the problem myself, but I have an idea that I’d like to check out if you’re happy to be the guinea pig?

If it all works, I’ll then explain the reasoning behind the solution.

14

I don’t mind giving it a try, but it won’t be till I get home tonight.

15

I’m out tonight, but see if you can work your way through these steps:

  1. Stop the Plex plugin.

  2. From the Shell, navigate to the PMS data directory ${JAIL_ROOT}/Plex Media Server/. Your ${JAIL_ROOT} is likely to be different to mine so you will need to trace it eg.

screenshot.63
screenshot.63714×289 6.1 KB

  1. Next, display the contents of the PMS preferences file cat Preferences.xml.

  2. Look for and make a note of the allowedNetworks setting. If it’s empty, proceed.

First thing to try…

  1. Make a copy of the preferences file in case you stuff things up cp Preferences.xml PreferencesCopy.xml

  2. Using your favourite editor, edit Preferences.xml and add your local network/netmask to allowedNetworks eg. allowedNetworks="192.168.1.0/255.255.255.0"

  3. Exit the editor saving your changes. Restart the plugin. Click Management and see if you can get in now. If you can’t, we’ll move on to something else.

16

@jotakuza Have you had any success with this? If not, this is the next thing to try.

Repeat the procedure, but this time when you edit Preferences.xml, clear the settings specified under the heading Remove Certain Entries in the support article Why am I locked out of Server Settings and how do I get in?

Let me know how you go.

17

So I navigated to what I think is PMS data directory. I made a copy of the Preferences.xml

. This is what was listed.

image
image874×181 9.44 KB

As you can see there is no allowedNetworks, so I added it in as you described. I restarted the plugin, clicked Management, but still get the same message.

After looking up the next article you sent. I notice that my Preferences.xml doesn’t have any of those entries. I’m thinking maybe my Preferences.xml is malformed or maybe my setup wasn’t complete. I followed all the tutorials up to this point, so I’m not sure what I’m missing.

18

I should also add that for some reason when I “installed” the plugin I couldn’t do it via DHCP. I had to assign a static IP. That might be what is gumming up the works.

19

It does look a little sparse.

I’m assuming you’ve stopped the plug-in and gone in via the FreeNAS Shell rather than the jail Shell when modifying Preferences.xml?

This time, repeat the procedure and delete Preferences.xml (maybe rename it for now mv Preferences.xml PreferencesCopy2.xml). I did this on a test installation and after clicking Management, Plex went through its initial set-up again.

20

That’s not expected. Screenshot of your Network > Global Configuration page please.

You will eventually want to set up the jail with a static IP.

Also supply a screenshot of your current Plex jail’s basic properties (Jails > Edit > Basic Properties).