From you server log, I can see that every attempt to play a video is causing subtitle decision=burn.
Oct 13, 2019 08:30:06.259 [0x7f17845d0700] DEBUG - Streaming Resource: Reached Decision id=6110 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=5995 part=(id=6177 decision=transcode container=mpegts protocol=hls streams=(Video=(id=15401 decision=transcode bitrate=6663 encoder=libx264 width=1280 height=720) Audio=(id=15402 decision=copy channels=2 rate=48000) Subtitle=(id=15403 decision=burn languageCode= location=embedded))))
Subs must be transcoded on the CPU. That’s likely bogging down your system. You are not the first person this is happening to on QNAP 4.4.1 + PMS-1.18.0 lately. See also PMS on QNAP TVS951x - Buffering. all the time
There are some other errors in there too. Let’s check on those while you’re here.
Can I ask you to stop the PMS application on the QNAP, then start it again, and give it 6-10min to initialize. Then hop on the web app and Settings - Troubleshooting - Download Logs for me please. Zip up what it gives you and attach it with your next reply. That will show a clean boot and any foundational problems.
Thanks oddkarma
