Hello!
My C drive crashed and I had to reinstall Windows 10. With a fresh download and install of Plex, I copied my Plex Media Server backup from another drive, but now Plex crashes immediately upon opening. I consulted the Move an Install to Another System page, but my registry doesn’t appear to have the same "HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server" as seen on the Copy Additional Server Settings From the Source System help page, so I don’t know if registry stuff is the issue. I’m not experienced with the registry, though, so there’s always a chance I’m doing it wrong.
Happy to follow up with any pertinent information (though I can’t successfully launch Plex to get the version info).
Thanks so much for any help you can provide!
Happy to but not entirely certain which are needed? Despite the article I can’t see any option for Settings > Manage > Troubleshooting in the web app (I also could not find the advanced settings for turning off automatic trash deleting when I tried to follow the initial Move Your Install post, so not sure if I’m not seeing full options for some reason?).
So I went with the Find Logs Manually option – here’s a shot of the files I see under %LOCALAPPDATA%\Plex Media Server\Logs. Happy to upload whatever is of use.
Ah, interesting. This page is a little above my expertise level (well, a lot) but I’m going to dig in step by step and see what I can do. I’ll report back hopefully soon. Much appreciated!
So, taking a look at this, I don’t seem to be able to find Plex’s SQLite. I’m running 64-bit Windows but there’s no entry at all for Plex under Program Files (x86). I do show Plex under Program Files, but there’s no SQLite.exe under C:\Program File\Plex\Plex Media Server.
I’m using Plex-1.48.2.3124-647ff031-x86_64, freshly downloaded, so it seems strange to have not installed anything under x86?
One other note: I also have an earlier backup of a Plex Media Server. The one I’m currently trying is from C: Windows.old, so I thought it’d be fresher. I don’t mind reverting to the a few-months-ago one, but when I tried it, I had similar issues (couldn’t access libraries, couldn’t access full settings on web app, etc.). I’m more than happy trying a fresh fresh install and copying over that earlier PMS if that’s more trouble-shoot-able.
Well. Yep. That was it. Absolute rookie mistake and I’m incredibly grateful that you took the time to help me get it spotted. May you have many excellent movies in your future.
