I have been trying to restore my system ever since the password reset and nothing works. I’ve tried all of the troubleshooting steps and I’m not asking for help. I’m to the point where restoring from backup didn’t work and I will have to rebuild this VM so I just wanted to express my frustration to …

I am also unable to get into my account since the password reset. I am also frustrated that I have made such a substantial commitment to setting up plex, and just don’t have the energy to mess around with how complicated plex is to use as a music player. Who can I speak to about cancelling my subs…

I’m also no longer able to access anything on plex since the password reset. What an awful software. they cant even fault an AI or vibe coding because this crap was coded before ai

I’m in the same boat, just tried to reset my password yesterday and really regret doing so. All my home videos, photos and music reside on my WD PR2100 NAS and now I cannot access it. The PMS doesn’t show up anywhere so I can’t reclaim it. I see a lot of other guys had the same problem so hopefully …

[image] stanjf: WD PR2100 NAS There have been reports of Plex not auto-starting after NAS reboots or Plex updates. Login to the NAS and make sure Plex Media Server is still running. Is the NAS running OS5? If so, you can use the User Credential Reset utility to re-claim your NAS. Addition…

Thank you for your reply and advice. I did try the “User Credential Reset” but much of the terminal commands are a bit dated. Apple has increased its security with Sequoia so I cannot execute some key commands which require root level scripts (do not have permission to move files to root level). Per…

@stanjf Is Plex Media Server running on the WD NAS or on your Mac? My reply was based on PMS running on the NAS. Apologies if I misunderstood. If PMS is running on the WD NAS, then the User Credential Reset utility does work (see this post in the thread). The script runs on the NAS, not on the …

I reset my password when I got the email but was away for 2 months. Today I managed to link my tv but browsers and android devices aren’t able to find the server. Attempts to type in the ip address of my Linux pms do not bring up the server as was the case pre incident. What is the solution?

PMS is running on the WD PR2100 NAS and two osMac devices. Plex does not recognize the PR100 (seems I’m locked out) but is recognizing my osMac devices. I’ve tried to run the scripts in the troubleshooting links you mentioned several times and get a fatal error message. For one script its error 410…

I tried the system reset on my WD PR2100 and it didn’t work either. Plex does not recognize the My Cloud PR2100. When signing in I get an error window saying invalid credentials. So back to square one. I’ll try to run the scripts again to see if I can either unlock or validate my NAS. In the proces…

Yes, the PR2100 is running OS5 and the Plex Media Server app is loaded on it. I have even updated it to the latest firmware; v1.42.2.10122. I’ll try the “UserCredentialReset” again and take more details notes and let you know the outcome. Perhaps I am doing something wrong invoking the reset.

Frustrated by Password Reset

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FordGuy61 Split this topic September 16, 2025, 6:21pm 18

A post was split to a new topic: Trouble Claiming Plex Media Server

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Frustrated by Password Reset

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