I’m new to plex and I don’t find an easy way to send a multiple request/questions email.
I’m testing plex at a personal and professional level (alternative to kaleidescape).
I’m using Synology DS418.
The issues I’m having with plex are:
Some movies fetch the rating from roten tomatoes and others from imdb (I have the rotten tomatoes option on the settings).
The features I’d like to know if you are considering to implemet are:
Show cast images on android/androidtv/iOS app, like are shown on the web page.
When I make a change to the way plex fetches data (for exemple when I change the country) the new movies I add fetch the data with the new settings, but the movies that were already n the library won’t update the fields, even if I delete them and add them again.
Show genre in portuguese language on the GUI.
Possibility to export movie data as nfo and make a bulk export of the xml/nfo data.
Possibility to save the metadata and images on the movie folder.
There is a Feature Suggestions forum where you can post requests (one feature per thread. It’s easier for voting and tracking).
Before posting a request, please read the instructions, and search to see if someone has already made a similar request. It’s better to add your vote and comments to an existing request than to split votes across several threads.
I’m not sure what you mean by “professional level,” but you should be aware that Plex’s Terms of Service prohibit the use of Plex for commercial purposes.
I didn’t know about the prohibition on the Terms of service… Thanks for letting me know.
Regarding my questions, you’re saying that I have to treat each question as a different request? So if I need help, there’s no direct contact, I always have to go thru the forum? Even if I buy the Plex Pass?
If it’s a feature request, then it should be done as I described. If something’s not working right, then here, or in device- or app-specific forums. But yes, the forums are the only support mechanism with Plex, with or without Plex Pass, except for billing/account issues. There’s an email address for that.
Plex surveyed the community about offering proper paid support services.
The resounding feedback was no.
Nobody wanted to have opt-in, paid, technical support.
Should there be sufficient merit and desire from the community to support setting up and operating a paid support service, it will be considered again. The driving factor is, frankly, the cost. Such support services are not free.
Not to jump on someone else’s thread, but how long ago did this survey happen @ChuckPa?
Could you (or any Member/Staff of Plex) start that thread to check the feelings now? You know so we don’t waste the precious little requests we have now.
