@wkupike2000 said:
@sa2000 said:
@wkupike2000 said:
Any updates on getting this corrected? Having to convert all my MKV files is quite a pain.
Which ?
Need logs to establish if this is the same as one already submitted to the development team
Could be different reasons for a transcoder to fail / crash
See my earlier response to you
http://forums.plex.tv/discussion/comment/1568645/#Comment_1568645
My apologies, zip file attached. I updated to today’s update, restarted, and tried a MKV file between 2 and 2:05 pm EST. It crashed the transcoder. Please let me know if you need more info. Thank you!
Thank you. I can see a crash soon after start
Dec 13, 2017 14:03:28.193 [374428] DEBUG - [Universal] Using local file path instead of URL: P:\Plex\TV Shows\Can't Pay! We'll Take It Away!\Season 04\Cant.Pay.Well.Take.It.Away.S04E24.720p.HDTV.x264-C4TV.mkv
Dec 13, 2017 14:03:34.011 [332460] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 377640 is -1073741819
Dec 13, 2017 14:03:59.047 [336104] DEBUG - TranscodeUniversalRequest: using augmented profile Roku-7.x
Dec 13, 2017 14:03:59.125 [332460] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 377640 is -1073741819
Dec 13, 2017 14:03:59.125 [332460] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 377640 is -1073741819
Dec 13, 2017 14:03:59.125 [332460] DEBUG - Streaming Resource: Terminated session 08D25EF8:e56a3f886e9f4a4363b38006b0e701af with reason Conversion failed. The transcoder crashed or failed to start up.
Exit Code -1073741819 is the normal windows Access Violation process crash 0xC0000005 This is not one of the specific errors that is already with the development team. Each crash of this nature would need to be investigated using media file that gives that failure. I hope you are in a position to provide the extra diagnostics that I would need to take this further. Such failures tend to be specific to media file content.
I need to have the problem replicated and passed to the development team, Will need a file that gives this error
There is additional transcoder diagnostics that can be enabled and if you are comfortable with making a RegEdit, I will give the details here. This may adversely affect transcoding performance - so only enable it just before doing the test outlined below
To enable transcoder additional logging
Using RegEdit (Start / Run / Regedit)
Locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
Click on Plex Media Server in left side area
Right click and select New → String Value
Name the new string item TranscoderLogLevel and give it a value of debug
Click OK and exit it RegEdit
Would like to see if a 5-minute produced from the mkv file Cant.Pay.Well.Take.It.Away.S04E24.720p.HDTV.x264-C4TV.mkv does give the same error. If it does then we can use that as the sample to pass to the development team
Use mkvtoolnix to create a 5-minute clip. Add it to a test library and with the additional transcoder logging above and the normal server debug logging and restarting the server. try the clip streaming to the roku. If it fails, collect the logs as before and attach with details on time of failure and make the 5-minute clip available on dropbox or similar service and let me have a link to it
After getting the diagnostics, please delete the TranscoderLogLevel registry key
Please start the test after restarting the server
Thanks for your help
No issues I’m aware of. What would you like for me to check with it?