Hang initializing plex server

Plex Media Server Desktops & Laptops
1

Server Version#:1.41…4.9463-6309f557
Player Version#:1.105.1.257-3bc35ab9

Hello,

I have plex server and player successfully running on both Win10 and Synology. I am now trying to install to a new Win11 machine.

Install goes smoothly. Starting the server takes me to a page to claim the server, from which I login and then the server is claimed. The Win11 machine shows up as active in my online Plex account.

Then “open Plex” from the systray tells me “not authorized” even though online it is an authorized device. So I stop the server and delete the recommended registry entries (plexonline entries). Restart the server and it asks me to login. Then it hangs “initializing Plex Media Server.” I found another post on the web suggesting deletion of a Plex directory in appData. Tried that too.

I am unable to get past “initializing Plex Media Server.” Eventually it times out saying an error occurred.

What am I doing wrong? Didn’t have this problem with Win10 or Synology! Thank you.

1 Like
2

have you tried using app.plex.tv instead?

3

That is not a solution.

app.plex.tv does show me Plex shares, but only on the two Plex servers that were previously working (Win10 and Synology). Plex Media Server is not operating correctly under Win11 as detailed in my initial post.

4

I didn’t say it was a solution. I was just trying to figure out if it was possibly only affecting the local one.

I actually think it is possibly DNS rebinding issue. but maybe not

1 Like
5

Can we get a copy of your server logs?

6

Server logs attached.
Plex Media Server Logs_2025-02-17_20-42-00.zip (3.9 MB)

7

FYI those logs are from DS1522 I am going to be that is not your windows plex server…

8

That’s a different server at 192.1.1.4 it sees on the network. You can see at top of the Plex Media Server.log the build is Windows. This server is at 192.1.1.12

I don’t see rebinding issues but that isn’t a 1918 private network address afaik which can cause all sorts of issues since it could be owned by a real company. Wondering if it is hosted at a datacenter or something. Looks like tailscale is being used as well but not sure.

9

I have three servers. 192.1.1.5, 192.1.1.12, and 192.1.1.14. The .14 is the one that doesn’t work.

I am aware that 192.1.1.x is not a private address, but it is a local address for me… It does not affect either of the other Plex servers. No tailscale in use.

10

The logs you gave us are for one on .12

Feb 17, 2025 19:43:16.226 [19372] DEBUG - NetworkInterface: Notified of network changed (force=0)
Feb 17, 2025 19:43:16.234 [19372] DEBUG - NetworkInterface: ignoring adapter 'Tailscale' (fe80::d8ff:5060:f230:9168%8,169.254.83.107) because it has no gateway
Feb 17, 2025 19:43:16.241 [19372] DEBUG - NetworkInterface: ignoring adapter 'VirtualBox Host-Only Network' (fe80::49bc:bf15:e8ae:d29%19,169.254.134.191) because it has no gateway
Feb 17, 2025 19:43:16.241 [19372] DEBUG - NetworkInterface: ignoring adapter 'Bluetooth Network Connection' (fe80::5161:5e06:1173:6f15%3,169.254.32.227) because it has no gateway
Feb 17, 2025 19:43:16.241 [19372] DEBUG - NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1) because it has no gateway
Feb 17, 2025 19:43:16.253 [19372] DEBUG - Detected primary interface: 192.1.1.12
Feb 17, 2025 19:43:16.253 [19372] DEBUG - Network interfaces:
Feb 17, 2025 19:43:16.253 [19372] DEBUG -  * 9 Local Area Connection 2 {3C183E11-C5CC-48DE-80A3-F3D1EB69763F} (192.1.1.12) (D8-CB-8A-C1-53-73) (loopback: 0)
11

I followed the directions for generating logs, and that’s what was generated. I don’t know what I should do differently.

If I look at the file Plex Media Server.log in the zip file I attached, there are clear mentions of 192.1.1.14. Example: line 84.

12

Are you really hosting these directly on the public Internet, or are you just using non-RFC1918 addresses on your local LAN? All those IPs are part of a /16 belonging to Raytheon (BTX BBN).

Also, the logs are from 192.1.1.12, the Windows 10 server. From the start of the logs:

Feb 17, 2025 19:42:52.336 [1744] INFO - Plex Media Server v1.41.4.9463-630c9f557 - MSI MS-7885 x64-x64 - build: windows-x86_64 windows - GMT -08:00
Feb 17, 2025 19:42:52.560 [1744] INFO - Windows version: 10.0 (Build 19045), language en-US

The logs entries referencing .14 are log the result of the client running on Windows 11 contacting the working server on .12.

13

if you can’t initialize the server then you likely can’t get to that server’s settings to grab logs that way and you have to follow the directions to copy the server logs directly from app data folder on computer server is running on…

Going to 192.1.1.14:32400/web is just the web app that can connect to multiple servers at once like any Plex app. When you use the interface to downlaod logs check the server name that shows on the left. It is a drop down of servers whichever is chosen the settings for that server are shown. In this image is two of my servers. with the mediabox one selected.

Plex_and_Plex_Media_Server_Logs_2025-02-17_20-42-00__2_
Plex_and_Plex_Media_Server_Logs_2025-02-17_20-42-00__2_303×298 15.1 KB

14

Thank you for explaining about correctly capturing logs.

I went to c:\users\me\appdata\local\plex media server\logs and zipped up everything there. The results are attached.
Logs.zip (561.3 KB)

15

getting the same issue as well. Is there a workaround on this?

1 Like
16

I was eventually able to get Plex Media Server working on Win 11 by following the instructions given here:

17

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