Server Version#:4.128.1
I am running Plex Server on a Linux Mint system with an AMD A8-7500 and an Nvidia GTX 960. For quite some time after setting it up, and subscribing to Plex Pass to enable hardware encoding, everything was working well. My 1440p and 4K video files would stream at 1080 no problem.
However recently, this stopped working. I would get terrible stuttering no matter the client I used. I logged into my server and updated everything - all drivers, all software, and updated Plex to the newest version. still no luck.
I turned on the system monitor as I stream a higher quality video, and the CPU usage spikes. I checked the settings and I still have Hardware acceleration turned on, and I can even see my GTX 960 in the dashboard under “Hardware Transcoding Device”. But still, the CPU is being tasked with transcoding, and it isn’t even slightly up to the task.
I’m at the end of my rope, google searches aren’t helping. My annual Plex Pass renews in 15 days and I don’t know if it’s worth renewing, as the ONLY feature I use is Hardware Transcoding.
Can anyone help me figure this out?
copied from system reports
System: Kernel: 5.4.0-177-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 Desktop: Xfce 4.16.0
tk: Gtk 3.24.20 wm: xfwm4 dm: LightDM Distro: Linux Mint 20.3 Una
base: Ubuntu 20.04 focal
Machine: Type: Desktop System: Gigabyte product: N/A v: N/A serial: <filter> Chassis: type: 3
serial: <filter>
Mobo: Gigabyte model: F2A68HM-DS2H v: x.x serial: <filter> UEFI: American Megatrends
v: F2c date: 05/06/2015
CPU: Topology: Quad Core model: AMD A8-7500 Radeon R7 10 Compute Cores 4C+6G bits: 64
type: MCP arch: Steamroller rev: 1 L2 cache: 2048 KiB
flags: avx lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 23955
Speed: 2994 MHz min/max: 1400/3000 MHz Core speeds (MHz): 1: 2994 2: 2994 3: 1829
4: 1695
Graphics: Device-1: AMD Kaveri [Radeon R7 Graphics] vendor: Gigabyte driver: radeon v: kernel
bus ID: 00:01.0 chip ID: 1002:1313
Device-2: NVIDIA GM206 [GeForce GTX 960] vendor: ASUSTeK driver: nvidia v: 535.171.04
bus ID: 01:00.0 chip ID: 10de:1401
Display: x11 server: X.Org 1.20.13 driver: ati,nvidia,radeon
unloaded: fbdev,modesetting,nouveau,vesa resolution: 3840x2160~30Hz
OpenGL: renderer: NVIDIA GeForce GTX 960/PCIe/SSE2 v: 4.6.0 NVIDIA 535.171.04
direct render: Yes
Audio: Device-1: AMD Kaveri HDMI/DP Audio vendor: Gigabyte driver: snd_hda_intel v: kernel
bus ID: 00:01.1 chip ID: 1002:1308
Device-2: AMD FCH Azalia vendor: Gigabyte driver: snd_hda_intel v: kernel
bus ID: 00:14.2 chip ID: 1022:780d
Device-3: NVIDIA GM206 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel
v: kernel bus ID: 01:00.1 chip ID: 10de:0fba
Sound Server: ALSA v: k5.4.0-177-generic
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Gigabyte
driver: r8169 v: kernel port: d000 bus ID: 02:00.0 chip ID: 10ec:8168
IF: enp2s0 state: down mac: <filter>
Device-2: Qualcomm Atheros AR9227 Wireless Network Adapter driver: ath9k v: kernel
port: d000 bus ID: 03:06.0 chip ID: 168c:002d
IF: wlp3s6 state: up mac: <filter>
Drives: Local Storage: total: 3.75 TiB used: 1.24 TiB (33.2%)
ID-1: /dev/sda vendor: Seagate model: ST4000NC001-1FS168 size: 3.64 TiB speed: 6.0 Gb/s
serial: <filter>
ID-2: /dev/sdb vendor: Kingston model: SA400S37120G size: 111.79 GiB speed: 6.0 Gb/s
serial: <filter>
Partition: ID-1: / size: 108.98 GiB used: 23.40 GiB (21.5%) fs: ext4 dev: /dev/sdb2
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 5 rev: 2.0 chip ID: 1d6b:0002
Hub: 1-4:3 info: NEC HighSpeed Hub ports: 2 rev: 2.0 chip ID: 0409:005a
Device-1: 1-4.2:4 info: Primax type: Mouse driver: hid-generic,usbhid rev: 2.0
chip ID: 0461:4d46
Hub: 2-0:1 info: Full speed (or root) Hub ports: 5 rev: 2.0 chip ID: 1d6b:0002
Hub: 3-0:1 info: Full speed (or root) Hub ports: 5 rev: 1.1 chip ID: 1d6b:0001
Device-2: 3-3:2 info: Metadot - Das Keyboard Das Keyboard Model S type: Keyboard,HID
driver: hid-generic,usbhid rev: 1.1 chip ID: 24f0:0137
Hub: 4-0:1 info: Full speed (or root) Hub ports: 5 rev: 1.1 chip ID: 1d6b:0001
Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Hub: 6-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 chip ID: 1d6b:0002
Hub: 7-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.0 chip ID: 1d6b:0003
Sensors: System Temperatures: cpu: 21.4 C mobo: N/A
Fan Speeds (RPM): N/A
GPU: device: nvidia screen: :0.0 temp: 37 C fan: 39% device: radeon temp: 17 C
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/flexiondotorg-nvtop-focal.list
1: deb http: //ppa.launchpad.net/flexiondotorg/nvtop/ubuntu focal main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb https: //mirrors.seas.harvard.edu/linuxmint-packages una main upstream import backport
2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ focal partner
No active apt repos in: /etc/apt/sources.list.d/plexmediaserver.list
Active apt repos in: /etc/apt/sources.list.d/surfshark.list
1: deb https: //ocean.surfshark.com/debian stretch main
Info: Processes: 218 Uptime: 10m Memory: 6.72 GiB used: 1.97 GiB (29.3%) Init: systemd v: 245
runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38 