@ChuckPa
It also crashes on the NVidiaShield Pro. And fails to play on the Android app on my phone.
PMS v1.29.2.6364 (I am using this version because in this other thread you said there’s a problem with transcoding on newer versions)
NVidia Shield Pro
Plex App v9.19.0.177
Video source: HEVC, 4K HDR, EAC3 audio
Transcoding using NVidia Tesla P4, driver version 460.106.00 (most current available for this device)
Transcode resolution: 720p @ 4 mbps
Stops immediately. The app is still running and I can see the scrub bar across the bottom, but no video or audio ever starts. Tested multiple times.
Android App
And on the Android app it just never starts playing the video. Period.
PMS v1.29.2.6364
Plex App v9.17.0.38861
Pixel 6 XL.
Updated the Android app to v9.19.0.177 and… it still never starts playing.
Plex/web
Plays, with the same symptoms described above (it will eventually die if I keep changing transcode resolutions).
I turned off hardware encoding and reverted back to software
- plex/web: Transcoding appears to work again (though, as expected, it’s crushing my CPU)
- Android app on Pixel 6 XL: Still refuses to play.
- Nvidia Shield still stops immediately upon selecting 720p 4mbps. Server CPU usage never ramps up, and it’s obviously not trying to transcode the video stream.
Using PMS v1.28.0.5999
Same outcomes.
I’m running Plex in an LXC on Proxmox, so it only takes a couple minutes to spin up a new server for testing. If there’s an older version I should try then just say the word.
Other observations
The problems on NVidia shield and Android phone appear to only happen when trying to transcode the 4K HEVC HDR video. If I instead use a 1080p SDR video, the apps don’t hang.
