Hardware encoding not working reliably

Can you cut me a sample of the file? I’d like to attempt to replicate on my Shield.

Settings → Plex Web → Quality → (Set values) → SAVE

@ChuckPa
I followed your instructions and set video quality to 720p 4mbps. It started correctly, so not sure if the logs will be helpful. But I’ll attach them anyhow.
Plex Media Server Logs_2023-03-24_11-31-34.zip (1.9 MB)

I used ffmpeg to cut a 10 second sample without re-encoding using this command. Hopefully you can replicate the issue on your NVidia shield.
ffmpeg -ss 0:02:00 -i [input] -t 0:00:10 -c copy sample.mp4
sample.zip (23.9 MB)

Thank you for your help tracking down the issue. I’m a software developer, and I know how frustrating it can be to find root causes when taking feedback from end users. I appreciate your consistency and patience.

@ChuckPa It’s been a few days. Just wanted to check that verifying this playback issue is still on your radar.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.