Hardware transcoding with 12th Gen Intel on windows server 2022

Plex Media Server Desktops & Laptops
1

Server Version 1.32.8.7639
Player Version 4.116.1 (Plex Web)

I just changed my server and replaced a very old cpu with an i3-12100 and i was having hope it would be enought to handle most transcode scenarios (even in the av1 years to come) but i’m facing mixed results.

Tests done monitoring apu in arc control :

  • play 4k av1 content on plex web: transcode with cpu and struggle
  • play 4k hdr hevc content on plex web: transcode with cpu and struggle
  • play 4k hevc content on plex web: transcode with gpu/media and works fine
  • force transcode of h264 content: trancode with gpu/media and works fine

This gpu is supposed to decode av1 and i can at least play av1 on youtube on the server seeing gpu/media activity in arc control.
Is there something i’m missing to use all this apu transcode capabilities ?

Other key config informations:

  • CPU: Intel i3-12100
  • No extra GPU installed
  • Windows server 2022
  • windows install with PMS
  • Transcode temp folder is on a local folder on a SSD
  • Option: Enable HDR tone mapping
  • Option: Disable video stream transcoding
  • Option: Use hardware acceleration when available
  • Option: Use hardware-accelerated video encoding
  • simultaneous transcodes is set to unlimited
  • Hardware transcoding device : Intel(R) UHD Graphics 730
  • Intel driver installed : 31.0.101.4972
2

Hate to be the bearer of bad news here, but that processor is not going to do much hardware 4K transcoding. It gets a passmark of 13,500 and you need about a 17,000 passmark score to transcode 4K.

What kind of CPU do I need for my server

Also, no point enabling HDR tone mapping, as Intel iGPUs aren’t supported on Windows yet (if ever). So that will have to utilize software to be able to do tone mapping.

Do you have better results disabling both the Hardware Acceleration settings in transcoding content. Looks like it will all have to go through the software, even your non-4K content, unless you convert/optimize all of it to 1080p.

You’re probably going to need to look at upgrading your CPU to at least an i5 to have any luck transcoding 4K content, and depending if you stick with the 12th gen core processors, only 1 4K stream concurrently at that. Look at this table to see what processor will score highly enough and still be compatible with your system (if you can still buy a 12th gen): CPU Benchmark Scores

Alternatively, if you have the budget, capacity, and components to fit one, look at a low powered Nvidia GPU, like the A2000. I don’t know what else would fit that description and be under $500, but you might have to look at replacing a lot of components, and I’m sure you don’t want to do that.

Lastly, Linux supports Intel iGPU HW HDR tone mapping, but your still going to run into issues with the processing power needed to transcode 4K files.

3

Thank you for the feedback
In the end i was mislead because i can decode 4k av1 content in the browser with not that big stress one the gpu and even less when i encode h264…i had wrong hopes it could handle both for at least one stream.
It remains strange to me chrome on youtube can use my apu in ways plex can’t.

4

You’re not alone in feeling deceived by what the hardware manufactures claim their products can do. Also Plex isn’t very forthcoming with what hardware they support - you only find out about these issues when you search for answers to a problem you’re experiencing.

I’m not a software engineer by a long stretch, but I think Chrome has an AV1 encoder (decoder as well maybe, posssibly I have this in reverse), that makes the codec natively play on the web browser. If you tried playing it on a non-Chromium based web browser using the Plex web app, does the video play? I would suspect it would not and suffer what you were experiencing with streaming to other devices, but if it does that would be interesting to know.

5

What? Hardware transcoding will work fine, other than HDR-SDR as you said. Sure, it doesn’t have enough CPU for transcoding much in software, but hardware will work fine.

6

But they are on Windows with intel intergrated graphics. Hardware transcoding is not supported for that.

7

Yes, it is. The only thing that is not supported is HDR-SDR tone mapping in hardware. It will happily do regular 4k HDR transcoding or 4k SDR transcoding. Your statement that you cannot do 4k transcoding on that CPU is just wrong.

8

My apoligies it’s late here, but yep you’re right, I mentioned it earlier and misread what you wrote. But it’s the tone mapping that isn’t supported.

As for the processor transcoding from 4K HDR or SDR, I didn’t mean that you can’t transcode it at all, but doing so with a high bitrate 50mbps+ file, streaming in real-time, will be difficult at best. It’s a good modern processor, nothing wrong with it, I’m just coming at it from the observation the poster made with their own hardware and their experience transcoding with hardware acceleration enabled already. There possibly is something preventing streaming that is external to the CPU, but I don’t have any extra information on their system and network.

If that processor should transcode 4K with hardware on, why isn’t it working as expected? I’m hoping that we or someone else can help fix the issue.

9

I cannot tell enough from the options OP has listed. It appears in the first two that are not working it is using software to transcode. But transcode to what? What are the media details? How is the client (Plex web) set to playback? Are subtitles involved? Too many questions. As for the last two options, it appears to be using hardware transcoding and is playing fine. Again, though, without media details, this is not a real test.

10

Sorry if infos are missing. Now that you say it, details matters.

The av1 file is also HDR in fact.
The infos are :

Média

Duration 2:28:08
Bitrate 8277 kbps
Width 3840
Height 1600
Aspect Ratio 2.35
Video Resolution 4K
Container MKV
Video Frame Rate 24p
Video Profile main

Partie

Duration 2:28:08
File I.AV1.HDR10.AC3.5.1-UH.mkv
Size 8.48 GB
Container MKV
Video Profile main

Codec AV1
Bitrate 6513 kbps
Bit Depth 10
Chroma Location topleft
Chroma Subsampling 4:2:0
Coded Height 1600
Coded Width 3840
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc smpte2084
Frame Rate 23.976 fps
Height 1600
Niveau 12
Profil main
Ref Frames 1
Width 3840
Display Title 4K HDR10 (AV1)
Extended Display Title 4K HDR10 (AV1)

Codec AC3
Chaînes 6
Bitrate 640 kbps
Langue Anglais
Language Tag en
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre Surround
Display Title Anglais (AC3 5.1)
Extended Display Title Surround (Anglais AC3 5.1)

Codec OPUS
Chaînes 6
Bitrate 248 kbps
Langue Français
Language Tag fr
Audio Channel Layout 5.1
Sampling Rate 48000 Hz
Titre Surround
Display Title Français (OPUS 5.1)
Extended Display Title Surround (Français OPUS 5.1)

Codec OPUS
Chaînes 6
Bitrate 249 kbps
Langue Allemand
Language Tag de
Audio Channel Layout 5.1
Sampling Rate 48000 Hz
Titre Surround
Display Title Allemand (OPUS 5.1)
Extended Display Title Surround (Allemand OPUS 5.1)

Codec OPUS
Chaînes 6
Bitrate 237 kbps
Langue Italien
Language Tag it
Audio Channel Layout 5.1
Sampling Rate 48000 Hz
Titre Surround
Display Title Italien (OPUS 5.1)
Extended Display Title Surround (Italien OPUS 5.1)

Codec OPUS
Chaînes 6
Bitrate 236 kbps
Langue Espagnol
Language Tag es
Audio Channel Layout 5.1
Sampling Rate 48000 Hz
Titre Surround
Display Title Espagnol (OPUS 5.1)
Extended Display Title Surround (Espagnol OPUS 5.1)

Codec PGS
Bitrate 32 kbps
Langue Anglais
Language Tag en
Header Compression true
Display Title Anglais (PGS)
Extended Display Title Anglais (PGS)

Codec PGS
Bitrate 24 kbps
Langue Français
Language Tag fr
Header Compression true
Display Title Français (PGS)
Extended Display Title Français (PGS)

Codec PGS
Bitrate 39 kbps
Langue Allemand
Language Tag de
Header Compression true
Display Title Allemand (PGS)
Extended Display Title Allemand (PGS)

Codec PGS
Bitrate 30 kbps
Langue Italien
Language Tag it
Header Compression true
Display Title Italien (PGS)
Extended Display Title Italien (PGS)

Codec PGS
Bitrate 28 kbps
Langue Espagnol
Language Tag es
Header Compression true
Display Title Espagnol (PGS)
Extended Display Title Espagnol (PGS)

Convertion is without subtitle at 4k (8.3 Mbps without codec specified but h264 i think)

i have also this file now where i see media activity in the intel panel in av1:

Média

Duration 3:53:49
Bitrate 18557 kbps
Width 1920
Height 812
Aspect Ratio 2.35
Video Resolution 1080p
Container MKV
Video Frame Rate 24p
Audio Profile ma
Video Profile main

Partie

Duration 3:53:49
File 1.mkv
Size 30.28 GB
Audio Profile ma
Container MKV
Has Thumbnail 1
Video Profile main

Codec AV1
Bitrate 10024 kbps
Langue Français
Language Tag fr
Bit Depth 10
Chroma Location left
Chroma Subsampling 4:2:0
Coded Height 812
Coded Width 1920
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 812
Niveau 9
Profil main
Ref Frames 1
Titre
Width 1920
Display Title 1080p (AV1)
Extended Display 

Codec DCA
Chaînes 6
Bitrate 2045 kbps
Langue Français
Language Tag fr
Audio Channel Layout 5.1(side)
Bit Depth 24
Profil hra
Sampling Rate 48000 Hz
Titre VFF DTS-HD HRA 5.1
Display Title Français (DTS-HD HRA 5.1)
Extended Display Title VFF DTS-HD HRA 5.1 (Français)

Codec EAC3
Chaînes 6
Bitrate 768 kbps
Langue Français
Language Tag fr
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre VFF E-AC3 5.1
Display Title Français (EAC3 5.1)
Extended Display Title VFF E-AC3 5.1 (Français EAC3)

Codec DCA
Chaînes 8
Bitrate 4916 kbps
Langue Anglais
Language Tag en
Audio Channel Layout 7.1
Bit Depth 24
Profil ma
Sampling Rate 48000 Hz
Titre English DTS-HD MA 7.1
Display Title Anglais (DTS-HD MA 7.1)
Extended Display Title English DTS-HD MA 7.1

Codec EAC3
Chaînes 6
Bitrate 768 kbps
Langue Anglais
Language Tag en
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre English E-AC3 5.1
Display Title Anglais (EAC3 5.1)
Extended Display Title English E-AC3 5.1 (EAC3)

Codec PGS
Bitrate 4 kbps
Langue Français
Language Tag fr
Header Compression true
Titre French Forced
Display Title Français (PGS)
Extended Display Title French Forced (Français PGS)

Codec PGS
Bitrate 11 kbps
Langue Français
Language Tag fr
Header Compression true
Titre French Full
Display Title Français (PGS)
Extended Display Title French Full (Français PGS)

Codec PGS
Bitrate 4 kbps
Langue Anglais
Language Tag en
Header Compression true
Titre English Forced
Display Title Anglais (PGS)
Extended Display Title English Forced (PGS)

Codec PGS
Bitrate 17 kbps
Langue Anglais
Language Tag en
Header Compression true
Titre English Full
Display Title Anglais (PGS)
Extended Display Title English Full (PGS)

It use gpu with or without subtitle even in DTS (cpu semems put to work more in this case) without problems. i’m not sure it’s hdr

For the 4k hdr hevc content the info are :

Média

Duration 2:14:08
Bitrate 7018 kbps
Width 3840
Height 1608
Aspect Ratio 2.35
Video Resolution 4K
Container MKV
Video Frame Rate 24p
Video Profile main 10

Partie

Duration 2:14:08
File DD 2160p 10bit 4KLight DV HDR BluRay DDP 5.1 Atmos x265-QTZ.mkv
Size 6.55 GB
Container MKV
Video Profile main 10

Codec HEVC
Bitrate 5414 kbps
D O V I B L Compat I D 1
D O V I B L Present true
D O V I Level 6
D O V I Present true
D O V I Profile 8
D O V I R P U Present true
D O V I Version 1.0
Bit Depth 10
Chroma Location topleft
Chroma Subsampling 4:2:0
Coded Height 1608
Coded Width 3840
Color Primaries bt2020
Color Range tv
Color Space bt2020nc
Color Trc smpte2084
Frame Rate 23.976 fps
Height 1608
Niveau 5.1
Profil main 10
Ref Frames 1
Width 3840
Display Title 4K DoVi/HDR10 (HEVC Main 10)
Extended Display Title 4K DoVi/HDR10 (HEVC Main 10)

Codec EAC3
Chaînes 6
Bitrate 768 kbps
Langue Français
Language Tag fr
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre FR VFF : DDP 5.1 Atmos
Display Title Français (EAC3 5.1)
Extended Display Title FR VFF : DDP 5.1 Atmos (EAC3)

Codec EAC3
Chaînes 6
Bitrate 768 kbps
Langue Anglais
Language Tag en
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Titre ENG VO : DDP 5.1 Atmos
Display Title Anglais (EAC3 5.1)
Extended Display Title ENG VO : DDP 5.1 Atmos (Anglais EAC3)

forcé true
Codec SRT
Langue Français
Language Tag fr
Titre FR Forced : SRT
Display Title Français Forcé (SRT)
Extended Display Title FR Forced : SRT

Codec SRT
Langue Français
Language Tag fr
Titre FR Full : SRT
Display Title Français (SRT)
Extended Display Title FR Full : SRT

forcé true
Codec SRT
Langue Anglais
Language Tag en
Titre ENG Forced : SRT
Display Title Anglais Forcé (SRT)
Extended Display Title ENG Forced : SRT (Anglais)

Codec SRT
Langue Anglais
Language Tag en
Titre ENG Full : SRT
Display Title Anglais (SRT)
Extended Display Title ENG Full : SRT (Anglais)

forcé true
Codec PGS
Langue Français
Language Tag fr
Header Compression true
Titre FR Forced : PGS
Display Title Français Forcé (PGS)
Extended Display Title FR Forced : PGS

Codec PGS
Bitrate 30 kbps
Langue Français
Language Tag fr
Header Compression true
Titre FR Full : PGS
Display Title Français (PGS)
Extended Display Title FR Full : PGS

forcé true
Codec PGS
Langue Anglais
Language Tag en
Header Compression true
Titre ENG Forced : PGS
Display Title Anglais Forcé (PGS)
Extended Display Title ENG Forced : PGS (Anglais)

Codec PGS
Bitrate 38 kbps
Langue Anglais
Language Tag en
Header Compression true
Titre ENG Full : PGS
Display Title Anglais (PGS)
Extended Display Title ENG Full : PGS (Anglais)

It doesn’t use the gpu with or without subtitle in eac (not dolby)

11

Just as a test, I fired up Brave (I don’t use Chrome, but Brave is derived from chromium) to play a 4k HDR HEVC file. It transcoded to 1080p SDR and the audio to AAC stereo. It was not smooth and the server reported buffering frequently. I verified it was using hardware accelerated transcoding and the CPU was around 5-20% roughly (4 cores to pretty low usage). I will have to go through logs to figure out why this was happening, but it was not a hardware performance issue from what I can tell. I was able to play the same file in Plex on the same laptop and it was fine, though it direct played to the plex app.

I don’t use a browser as a client frequently at all, so I am not nearly as familiar with how Plex and a browser interact.

12

@rodgr What motherboard are you using? Just curious.

13

@kd6icz i’m using a rog strix b760-i

14

Everything direct play on a pc with plex app.
My problem is more usage elsewhere : tv with lg app or shield, tablette or phone with android
There i see same behavior than in browser so i used it as an example

15

My point was that I could duplicate the same issue you saw, but it was not because the server was failing to transcode the server due to CPU load. The CPU was nearly idle during playback, even during the transcode session. You are saying you cannot DP the file to an Nvidia Shield, though? I don’t use an Android device for Plex, but is the Android app using the chrome engine for playback?

16

What do the logs say when you try to play on another device, like the TV? I’m just wondering if it is something to do with your network setup. Also, are these devices on the same network? Do you use a VPN on your PC or on the devices your using, or on the router itself? Have you allowed Plex through on you PCs firewall and set your network from public to private? Do you uses upnp for port forwarding or do it manually on your router? Does your router have any firewall protection built in that may be affecting it? Does your router have QoS enabled?

Also are you using the 32-bit or 64-but version of Plex Media Server?

17

My nas is linked to tv/shield with wired gigabit ethernet and the phone / tablet use wifi 5 or 6E. Everything is on same network, there is no vpn/vlan or anything like that.
QoS and UPNP are actvited on my router and i also use manual port forwarding.
There is firewall on the router and also windows one on the nas.
I will check plex server and the logs when i’m at home (i doubt it’s 32 bit but i’m not sure).

Thank for the attention to my case !!

edit : plex is 64bit confirmed

18

No worries, happy to help! Hopefully we can sort this. I’ll have a crack at it anyway.

By this, do you mean that your NAS is directly connected to your shield/TV by an ethernet cable, or is your NAS plugged into your router and your Shield/TV are also plugged into that router? Sorry for being pedantic with the questions, just trying to get a visualization of your setup.

I have heard that UPnP can cause issues with Plex(?), but I would assume it is router dependent and would affect all programs relying on it. Unless you have another program that relies on UPnP port forwarding without the ability to port forward it manually, try turning it off on the router and also in Plex’s settings, in the “Remote Access” section, tick/check “manually specify public port” and set that to 32400. This might only affect remote streaming but worth a try. Keep manual port forwarding on on your router for port 32400 for the IP connected to your NAS, but it sounds like you have already done that so that’s good. Just a quick question, have you made the private/local IP address for your NAS static through DHCP on your router?

Also disable QoS, as I have had problems with that in the past. Again might only affect remote access but worth a try to see if anything resolves.

19

Just a reminder - I was able to duplicate OPs experience when using a Chrome-based web browser. That part is most likely not to be network related but closer to a PMS issue or a browser-based client issue. That may not be the only problem, but it is a wrinkle to it.

20

Here a log section after i launch a file not using the gpu

Feb 06, 2024 22:51:01.717 [30396] WARN - [Req#61b5a] QueryParser: Invalid field 'sectionID' found, ignoring.
Feb 06, 2024 22:51:01.717 [30396] WARN - [Req#61b5a] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.718 [30396] WARN - [Req#61b5a] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.722 [11032] WARN - [Req#61b5b] QueryParser: Invalid field 'sectionID' found, ignoring.
Feb 06, 2024 22:51:01.722 [11032] WARN - [Req#61b5b] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.723 [11032] WARN - [Req#61b5b] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.725 [22740] WARN - [Req#61b5c] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.725 [22740] WARN - [Req#61b5c] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.726 [32488] WARN - [Req#61b5d] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.727 [32488] WARN - [Req#61b5d] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:51:01.819 [30396] WARN - [Req#61b5a] SLOW QUERY: It took 468.750000 ms to retrieve 50 items.
Feb 06, 2024 22:51:01.836 [32488] WARN - [Req#61b5d] SLOW QUERY: It took 468.750000 ms to retrieve 36 items.
Feb 06, 2024 22:51:01.836 [22740] WARN - [Req#61b5c] SLOW QUERY: It took 562.500000 ms to retrieve 84 items.
Feb 06, 2024 22:51:01.862 [11032] WARN - [Req#61b5b] SLOW QUERY: It took 468.750000 ms to retrieve 50 items.
Feb 06, 2024 22:51:01.914 [28392] ERROR - [Req#61b37] Transcoder: Failed to delete session directory (boost::filesystem::remove_all: Cette demande n’est pas prise en charge [system:50]: "E:\PlexCache\Transcode\Sessions\plex-transcode-ossry7cx02lfzkfl3m1epu3v-2d73d7a5-8eec-490d-8d7c-35a2192e4e10\media-00543.ts")
Feb 06, 2024 22:51:07.874 [11032] INFO - [Req#61b81/Transcode] [FFMPEG] - Using device 8086:4692 (Intel(R) UHD Graphics 730).
Feb 06, 2024 22:51:08.091 [11032] INFO - [Req#61b81/Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'
Feb 06, 2024 22:51:08.196 [11032] INFO - [Req#61b81/Transcode] [FFMPEG] - Using device 8086:4692 (Intel(R) UHD Graphics 730).
Feb 06, 2024 22:51:08.394 [11032] INFO - [Req#61b81/Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'
Feb 06, 2024 22:51:09.484 [30396] ERROR - [Req#61b9e/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] [AVHWDeviceContext @ 00000195b1383ac0] Failed to get address of clGetDeviceIDsFromD3D11KHR().
Feb 06, 2024 22:51:09.485 [30396] ERROR - [Req#61ba3/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] [AVHWDeviceContext @ 00000195b1383ac0] No matching devices found.
Feb 06, 2024 22:51:09.486 [30396] ERROR - [Req#61ba4/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] [Parsed_hwmap_2 @ 00000195b1356880] Failed to created derived device context: -19.
Feb 06, 2024 22:51:09.487 [30396] ERROR - [Req#61ba5/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] [Parsed_hwmap_2 @ 00000195b1356880] Failed to configure output pad on Parsed_hwmap_2
Feb 06, 2024 22:51:09.517 [30396] ERROR - [Req#61ba6/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] Error reinitializing filters!
Feb 06, 2024 22:51:09.519 [30396] ERROR - [Req#61ba7/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] Failed to inject frame into filter network: No such device
Feb 06, 2024 22:51:09.520 [30396] ERROR - [Req#61ba8/Transcode/u7tnpgicii8tudav4mfcodd9/37cf1d4a-945e-44f8-8d78-e1f7373e3aa2] Error while processing the decoded data for stream #0:0
Feb 06, 2024 22:51:16.150 [8084] ERROR - Couldn't delete the file "C:\Users\plex\AppData\Local\Temp\logs.zip34284d10-ed48-461e-8601-45bea68cad80": Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus
Feb 06, 2024 22:51:16.150 [8084] WARN - Could not delete file "C:\Users\plex\AppData\Local\Temp\logs.zip34284d10-ed48-461e-8601-45bea68cad80" after connection reset
Feb 06, 2024 22:51:37.035 [8100] ERROR - Couldn't delete the file "C:\Users\plex\AppData\Local\Temp\logs.zip946de670-bbeb-4e49-a750-61dc74bc4b22": Le processus ne peut pas accéder au fichier car ce fichier est utilisé par un autre processus
Feb 06, 2024 22:51:37.035 [8100] WARN - Could not delete file "C:\Users\plex\AppData\Local\Temp\logs.zip946de670-bbeb-4e49-a750-61dc74bc4b22" after connection reset

Here a file where gpu is used

Feb 06, 2024 22:55:35.510 [21196] WARN - [Req#62364] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.510 [21196] WARN - [Req#62364] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.511 [32488] WARN - [Req#62360] QueryParser: Invalid field 'sectionID' found, ignoring.
Feb 06, 2024 22:55:35.511 [32488] WARN - [Req#62360] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.511 [32488] WARN - [Req#62360] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.512 [30396] WARN - [Req#62363] QueryParser: Invalid field 'sectionID' found, ignoring.
Feb 06, 2024 22:55:35.512 [30396] WARN - [Req#62363] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.512 [30396] WARN - [Req#62363] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.513 [27316] WARN - [Req#62365] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.513 [27316] WARN - [Req#62365] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:35.602 [32488] WARN - [Req#62360] SLOW QUERY: It took 265.625000 ms to retrieve 50 items.
Feb 06, 2024 22:55:35.604 [21196] WARN - [Req#62364] SLOW QUERY: It took 265.625000 ms to retrieve 84 items.
Feb 06, 2024 22:55:35.644 [27316] WARN - [Req#62365] SLOW QUERY: It took 328.125000 ms to retrieve 36 items.
Feb 06, 2024 22:55:35.654 [30396] WARN - [Req#62363] SLOW QUERY: It took 296.875000 ms to retrieve 50 items.
Feb 06, 2024 22:55:35.849 [31748] ERROR - [Req#6235e] Transcoder: Failed to delete session directory (boost::filesystem::remove_all: Cette demande n’est pas prise en charge [system:50]: "E:\PlexCache\Transcode\Sessions\plex-transcode-u7tnpgicii8tudav4mfcodd9-2d5305f0-7f8e-4467-b225-9f8be0119b28\media-00583.ts")
Feb 06, 2024 22:55:40.507 [11032] WARN - [Req#62385] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:40.507 [30396] WARN - [Req#62374] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:40.507 [11032] WARN - [Req#62385] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:40.507 [30396] WARN - [Req#62374] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:40.637 [30396] WARN - [Req#62374] SLOW QUERY: It took 250.000000 ms to retrieve 36 items.
Feb 06, 2024 22:55:40.646 [11032] WARN - [Req#62385] SLOW QUERY: It took 250.000000 ms to retrieve 84 items.
Feb 06, 2024 22:55:47.781 [30396] WARN - [Req#62388] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Feb 06, 2024 22:55:47.781 [30396] WARN - [Req#62388] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Feb 06, 2024 22:56:05.988 [32596] INFO - [Req#62395/Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'
Feb 06, 2024 22:56:06.005 [32596] INFO - [Req#62395/Transcode] [FFMPEG] - MFT name: 'Microsoft AAC Audio Encoder MFT'

It seems it tries to use the gpu but fails