Hebrew subtitle is Reverse translation

Plex Players Smart TVs
,
1

2 days ago everything was fine - when i open mt Tv today got a new version of plex , but my hebrew subtitles are reversed punctuation( ON MY PLEX SERVER on my pc the subtitle are fine )

and when i search for a movie subtitle search i cant select hebrew language has i could before that version
everything was perfect before … please HELP
Server Version#: 4.34.3
Player Version#:

Samsung TV 65INCH 4K
Client Version#: 5.1.2
platform Version 4

reversed punctuation

3 Likes
2

Same thing here.

1 Like
3

Same issue for me, right after the update of Plex on my samsung TV two days ago.
I update the pc with the latest plex server version and latest plex windows version
but this does not help… :frowning:

4

i pretty sure its the new update from plex app Samasung tv , because at my plex server NAS everything is fine …
i really hope they will fix that or downgrade the version

5

Solution : till they fix : Client Version#: 5.1.2

done it and works perfect - downgrade version PLEX on samsung TV

1 Like
6
1 Like
7

go that from user that it help him on his LG tv
GO TO you plex tv - click on your USER

and scroll to - Leave Early Access

its downgrade to previous version … works great -

1 Like
8

Same thing with Arabic subs on Samsung tv

9
10

Same here,
Leaving Early access solve the problem.
Hope it’s gonna be fixed in the new player.

11

Same here.
Leave early access worked as well.

Please fix with the next version :frowning:

12

Thanks for the report. I’m looking through this issue now and trying to reproduce the problem, but I’m not seeing the issue here (of course, I can’t read any RTL languages so I could be wrong). Could I get some logs to help track down this issue? Even better would be a sample subtitle file, with examples of how it should look and how it’s being displayed.

13

There is more issues.
After skipping some time the subtitles get crazy and not sync anymore.
disabling the subtitltes and re-enabling them fix it.

I also started to get transcoding exit due to a error with Hebrew subtitltes.

Is there a way to export the logs without senstive data? like users and ip address?

14

Attached is a Graphical representation of the problem, Hope it helps.

PLEX
PLEX943×530 46.7 KB

15

Thanks, I can see the issue with your sample, but I am unable to reproduce the issue on my devices. Could you provide a sample .srt file that is causing the problem?

16

Attached is a hebrew srt
Marvel’s.Agents.of.S.H.I.E.L.D.S06E07.Toldja.1080p.10bit.BluRay.AAC5.1.HEVC-Vyndros.zip (18.0 KB)

17

Thanks for the sample, but unfortunately isn’t reproducing the problem on my devices:

image
image783×587 134 KB

Just to confirm, when you are having the RTL issues, is the Subtitle setting on the info screen set to AppRenders or ServerRenders? Also, is it direct playing/streaming or transcoding the video?

18

Subtitle settings is set to AppRenders
Video is streaming using Direct Play,
To clarify, Leaving Early access solves the problem.

20200925_202349
20200925_202349943×530 158 KB

19

In your screenshot, is the subtitles correct? It looks like the punctuation is in the correct spot to me. Also using your sample on the early access app, the non-early access app, and the desktop app all yields the same result for me. What model is your TV? Maybe you can grab some logs as well with the issue, hopefully that’ll give us something to look at. You will need to enable Settings -> Advanced -> Log to Media Server to make sure your device generates logs.

20

The subtitle is not correct in my screenshot although punctuation seems in the right place.
TV model is Samsung Q6FN (TIZEN 4)
Attached are logsPlex Media Server Logs_2020-09-26_11-00-26.zip (611.3 KB)