Player Version#:5.44.3
The new update broke subtitles, they just don’t appear, movies or tv shows, external srt, downloaded.
With some “testing” if I change the Burn subtitle setting, from Automatic to Always, I can see them, but they do not respect my other settings such as size and color.
Anyone else with this problem?
Can you provide logs?
I’m having the same issue, version 5.44.3, logs below
Aug 12, 2022 11:59:40.512 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Changing state from Closed -> Connecting
Aug 12, 2022 11:59:40.512 [0xb1074d48] Info — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Opening subtitle connection to http://192.168.50.155:32400/subtitles/:/transcode/universal/start?X-Plex-Token=xxxxxxxx
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Changing state from Connecting -> Receiving
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [SubtitleConnectionMonitor] Connection established.
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Changing state from Receiving -> Closed
Aug 12, 2022 11:59:40.513 [0xb1074d48] Error — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Subtitle fetch connection failed! {}
Aug 12, 2022 11:59:40.513 [0xb1074d48] Error — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [SubtitleConnectionMonitor] A connection error ocurred: {}
Aug 12, 2022 11:59:40.513 [0xb1074d48] Info — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [SubtitleConnectionMonitor] Retrying subtitle connection in 3000 (attempt #0)
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Changing state from Closed -> Connecting
Aug 12, 2022 11:59:40.513 [0xb1074d48] Info — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Opening subtitle connection to http://192.168.50.155:32400/subtitles/:/transcode/universal/start?X-Plex-Token=xxxxxxxx
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Changing state from Connecting -> Receiving
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [SubtitleConnectionMonitor] Connection established.
Aug 12, 2022 11:59:40.513 [0xb1074d48] Debug — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Changing state from Receiving -> Closed
Aug 12, 2022 11:59:40.513 [0xb1074d48] Error — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [FetchConnection] Subtitle fetch connection failed! {}
Aug 12, 2022 11:59:40.513 [0xb1074d48] Error — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [SubtitleConnectionMonitor] A connection error ocurred: {}
Aug 12, 2022 11:59:40.513 [0xb1074d48] Info — [Plex for Samsung] [hkenn29:3iqpijx9x9ftj4iglqqubw0g] <Worker a77433> [SubtitleConnectionMonitor] Retrying subtitle connection in 3000 (attempt #0)
Ok, I’m not alone, hope it gets fixed soon.
Me too, similar condition.
Media Server : DS918+, ver 1.27. & 1.28 (I downgraded, but still has a problem)
TV : Samsung, ver 5.44.3
When I play the movie with srt subtitle (Korean, UTF-8)
It shows broken subtitles intermittently.
srt, smi all format happened.
But if I choose setting to burn subtitle on video (always),
It show properly.
This happens after the latest update.
Please Help~
p.s When I play on iPad, the same subtitles are showed well
Same issue here since recent Plex update. SRT subtitles no longer appear for Movies or TV on Samsung QMQ7FR from my Plex Server. Used Plex client on iPad and PS4 to my Plex Server and no issue with SRT subtitles. Must be new version of Plex client on my Samsung TV.
same here… plex for samsung version 5.44.3 plataform 3.
Aug 12, 2022 11:57:18.347 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Changing state from Closed → Connecting
Aug 12, 2022 11:57:18.347 [17528] INFO - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Opening subtitle connection to http://172.30.1.5:32400/subtitles/:/transcode/universal/start?X-Plex-Token=xxxxxxxx
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Changing state from Connecting → Receiving
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [SubtitleConnectionMonitor] Connection established.
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Changing state from Receiving → Closed
Aug 12, 2022 11:57:18.348 [17528] ERROR - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Subtitle fetch connection failed! {}
Aug 12, 2022 11:57:18.348 [17528] ERROR - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [SubtitleConnectionMonitor] A connection error ocurred: {}
Aug 12, 2022 11:57:18.348 [17528] INFO - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [SubtitleConnectionMonitor] Retrying subtitle connection in 3000 (attempt #0)
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Changing state from Closed → Connecting
Aug 12, 2022 11:57:18.348 [17528] INFO - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Opening subtitle connection to http://172.30.1.5:32400/subtitles/:/transcode/universal/start?X-Plex-Token=xxxxxxxx
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Changing state from Connecting → Receiving
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [SubtitleConnectionMonitor] Connection established.
Aug 12, 2022 11:57:18.348 [17528] DEBUG - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Changing state from Receiving → Closed
Aug 12, 2022 11:57:18.348 [17528] ERROR - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [FetchConnection] Subtitle fetch connection failed! {}
Aug 12, 2022 11:57:18.348 [17528] ERROR - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [SubtitleConnectionMonitor] A connection error ocurred: {}
Aug 12, 2022 11:57:18.348 [17528] INFO - [Plex for Samsung] [test:31o6palt23jif6rlww4vu1tm] <Worker 50a44a> [SubtitleConnectionMonitor] Retrying subtitle connection in 3000 (attempt #0)
Aug 12, 2022 11:57:18.348 [5252] DEBUG - Completed: [172.30.1.16:33908] 200 POST /log (9 live) GZIP 1ms 308 bytes (pipelined: 137)
the problem is direct play, when transcoding no problem but direct play or direct stream fail, the subtitule are srt
At this point it’s safe to say that a new bug was introduced with the latest version, hopefully it gets fixed soon.
Questions: Do you have any update as to when a fix might be released ? Can you not revert to/push the previous version that didn’t have the “broken subtitles” issue ?
I have a hearing impairment that necessitates I use subtitles when viewing Plex content. This bug is impacting my ability to watch Plex content on my Samsung TV.
Change the burn subtitle setting to Always, for now, that seems to work, but it wont use your preferred size or color for them.
I tried that but unfortunately my server isn’t powerful enough and I am getting a lot of buffering issues. Trying some work arounds using different Plex clients (iPad, PS4, Desktop) and screen-mirroring/casting.
Same issue here since yesterday (wednesday the srt still works)
Could I get the full log file please? The snippets aren’t enough to diagnose
send full log for message
Where I can get the log file of “Plex for Samsung”?
Messaged you with the Plex Media Server log file attached.
Plex Media Server.log (492.6 KB)
Thanks!
Plex Media Server.log (2.1 MB)
