I got an amazon cloud drive subscription because i want to sync some Plex files (not all my library) and free my devices disk space. The Plan says “unlimited everything” but after upload some episodes of a tv show i had two surprises:
When i try to play (in most of the devices) i got an error message “unable to play”. If i go to amazon site i got “can´t play files over 20 min”
If i connect thru Plex web interface i can play the files.
I’ve never really tried playing Plex’s synced items except through Plex. The files are on the cloud drive but have totally arbitrary filenames, so its pretty tough to pick anything other than by play and pray.
What bitrate did you set when uploading to CloudSync? And on the clients your trying to play on did you set the bitrate on the client to at least the same bitrate?
@hthighway said:
What bitrate did you set when uploading to CloudSync? And on the clients your trying to play on did you set the bitrate on the client to at least the same bitrate?
Thanks for your message,
I Choose the plex preset “mobile” (3Mbits 720p) that is the same as my plex server settings for playback.
@brucethevideobug said:
I’ve never really tried playing Plex’s synced items except through Plex. The files are on the cloud drive but have totally arbitrary filenames, so its pretty tough to pick anything other than by play and pray.
@hthighway said:
What bitrate did you set when uploading to CloudSync? And on the clients your trying to play on did you set the bitrate on the client to at least the same bitrate?
Thanks for your message,
I Choose the plex preset “mobile” (3Mbits 720p) that is the same as my plex server settings for playback.
Thx,
Braz.
Each device, plex/web or mobile device, have their own settings for streaming. Make sure the mobile devices streaming quality is set to Direct Play the CloudSync content
I get it a little better now. You are playing the files through Plex, but find that they won’t play. I’ve found that often a cloud synced file will play when the mobile device is on wifi, but not if it is on 3 g through Verizon. I’ve heard an explanation, but didn’t quite get it. Find wifi when you can and you may be able to play.
@brucethevideobug said:
I get it a little better now. You are playing the files through Plex, but find that they won’t play. I’ve found that often a cloud synced file will play when the mobile device is on wifi, but not if it is on 3 g through Verizon. I’ve heard an explanation, but didn’t quite get it. Find wifi when you can and you may be able to play.
I always try to play it on wired or wi-fi… It does not work at all…
I think you’ll find control related to direct play under the heading media in the mobile app, but the specific vary with the app and device I think. This an elaboration to hhighway’s response:
“Each device, plex/web or mobile device, have their own settings for streaming. Make sure the mobile devices streaming quality is set to Direct Play the CloudSync content.”
I think you’ll find control related to direct play under the heading media in the mobile app, but the specific vary with the app and device I think. This an elaboration to hhighway’s response:
“Each device, plex/web or mobile device, have their own settings for streaming. Make sure the mobile devices streaming quality is set to Direct Play the CloudSync content.”
Hi!
After doing that i was able to play in most of the devices… The Only one that still not working is Samsung TV app.
Any idea?
