[Help Needed] DoubleNAT / " Not available outside your network"

Plex Media Server Desktops & Laptops
1

Hi!

So i decided to open this topic because i could not find much information about what plex is doing to solve this “problem”.

System Info:

CPU: i5 3330 @ 3.0 GHz
Memory 8 Gb DDR3 Dual Channel @ 1333
Primary storage: Kingston 120 Gb SSD (OS in Same SSD of Plex Server)
Windows 10 Pro Build 1803
Plex-Media-Server-1.13.1.5063-b4605f76e (Plex Pass)
Modem: Technicolor TC7300b

My ISP just migrate to IPv6 and after that i was unable to connect Plex outside my home. I got the message " Not available outside your network" I already tried to do a port foward on Technicolor router but still get the same problem. I Also tried to connect over a VPN but i was always disconnected from the service and then PMS goes “not available”.

I Also tried to do DMZ on Technicolor router and open ports on D-link DIR-878 but got same result.

Remote
Remote1199×540 484 KB

I am here with some questions:

1 - The settings option “Custom server access URLs” can help to bypass the DoubleNAT? How can I set up?

2 - Is there any “beta test version” that Plex is working to fix DoubleNAT? If yes can I be one beta tester?

3- My D-link DIR 878 is compatible with dd-wrt can i use it? It helps?

So, I know a lot of people has the same problem and that´s the reason why i ask how things are going to fix this? I see in some topics that Emby does not have this problem but i am trully a Plex lover and i don´t want to change it :frowning:

Maybe if plex can create like a service that can get your IP?

Last…if you know any VPN that really works let me know!

Hope someone can help me with this!

THX,
Braz.

2

Plex doesn’t fully support an IPv6 system. If that is all your ISP provides, this will be a problem.

3

Hi @anon18523487!

Thans for the reply!

Is there any idea if this will be implemented?

THX,
Braz

4

It is something we would like to support in the future. No ETA on when that might happen though.

5

Hi @anon18523487!

THX for the info

6

Just an update:

My ISP also change to CGNAT so only option to remote access is VPN

I just try torguard.net

Works great :smile:

THX
Braz.

7

Your ISP should give you options to opt out of Double NAT/NAT/CGNAT, but they wont usually mention it unless you mention it to them. And an ISP would be silly if they did not support IPv4… try sending them a message and ask if they can either disable the NAT feature or how you can via the logins on their website.

8

Ok i will try!

9

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