Help with problems with Streaming Box

Hello.

Hope that i asking in the rigth place.

I have 2 same exact streaming boxes from my cable company, 1 in the livingroom and 1 in the bedroom, in the bedroom i have a few the TV Shows that i can see, but i have non sound, and in the livingroom i have a lot of TV Shows that i can see in the bedroom but not in the livingroom, i going nuts, i can’t find the problem, the error is this one:

My dad have my plex in a Smart LG TV, and can see an epsisode that i can’t, in my phone i can see it to, but in the Streaming box i can’t. In my PC i can see it to without problem on Plex :-(.

What can i try to fix it???

Any ideas??

Best Regards :folded_hands: