HEVC, won't play windows

Plex Media Server
1

Server Version#: 1.21.1.3876
Player Version#:8.1.1.0.22186
I have some HEVC 10bit/Main 10 video’s they play fine when played on my alexa and plex player for windows, but when playing through windows server get an this error This server is not powerful enough to convert video. Does anyone one know why?

Thanks.

2

Do you mean using the web interface - Chrome/Firefox/etc.?

Windows based web browsers do not support HEVC video, so it must be transcoded (converted) by Plex Media Server.

You are most likely seeing that message because: a) you disabled video transcoding in Plex Media Server; or b) your server is not powerful enough to transcode the video.

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