Server Version#: 1.25.2.5319
Player Version#: Plex Web - 4.71.0
When playing many shows I get the spinning wheel/buffering indicator every 5-10 minutes or so, and the only way to continue playing the file is to refresh the browser and ‘Resume from whatever time’.
The server/playing pc is pop 21.04, i5-9400, with proprietary drivers for GeForce GTX 1050 Ti. I watch through Firefox (have tried Chrome with same results). The files are local mounted via NFS stored on my storage machine (another pop os 21.04).
Logs: I have both regular and verbose capturing periods of this issue I think I say please do not attach verbose logs unless asked, so I won’t. I can post mediainfo for any problematic files. Tried uploading regular log but “Sorry, there was an error uploading that file. Please try again.”
(4.3kB zipped)
What’s the best way to diagnose this properly?
I’ve played the media via other players (Gnome Videos, VLC) to try and rule out NFS/network issues.
It occurs pretty reliably so I can provide up to date logs if needed.
If I’m asked for logs should I pastebin or?
Thanks!
Sorry, there was an error uploading that file. Please try again.
Have you already tried playing those files using the native Plex desktop apps (e.g. Plex HTPC or Plex for Mac/Windows)? Browsers are quite limited in their media playback capabilities which can more easily require the streams to be transcoded.
Before digesting any logs it’s always worth taking a look at the now-playing section in the server’s dashboard (while streaming that file). This is mostly to see/understand if the stream is considered local/remote/indirect and if/which streams are transcoded (with/without hw-acceleration).
Obviously media info could be useful (either from actual MediaInfo or using Get Info > View XML, using the Media element and its content).
I don’t have a windows or mac pc available. It doesn’t seem to happen on either iphone or android running latest plex apps. I’ve tried supposed plex apps for linux but I think the last I tried it was just a stripped down chrome browser? -is there an app you recommend for linux playback? You seem to be onto something re linux playback via browser -if that’s the issue and there’s no plex desktop app for linux, is there anything I can do to improve the browser playback?
While streaming the file I see "
Plex Web — Firefox
Buffering—21:58 / 43:35
Local (192.168.2.233)—31 Mbps
Video
1080p (H.264)
Direct Stream
Audio
English (EAC3 5.1)
AAC—Transcode"
Thanks again for the help.
Tried attaching the xml of file info but getting “Sorry there was an error…” hope it’s ok to just paste out:
Format : Matroska
Format version : Version 4
File size : 4.62 GiB
Duration : 43 min 35 s
Overall bit rate : 15.2 Mb/s
Movie name : S01E01 - Welcome to the Hellmouth (1)
Encoded date : UTC 2017-06-03 01:59:16
Writing application : mkvmerge v12.0.0 (‘Trust / Lust’) 64bit
Writing library : libebml v1.3.4 + libmatroska v1.4.5
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L4
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Codec ID : V_MPEG4/ISO/AVC
Duration : 43 min 33 s
Bit rate : 14.5 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (23976/1000) FPS
Original frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.292
Stream size : 4.42 GiB (96%)
Title : S01E01 - Welcome to the Hellmouth (1)
Default : Yes
Forced : No
Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 43 min 34 s
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Delay relative to video : 900 ms
Stream size : 200 MiB (4%)
Title : English
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Text
ID : 3
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 43 min 25 s
Bit rate : 67 b/s
Count of elements : 841
Stream size : 21.5 KiB (0%)
Title : Closed Caption
Language : English
Default : No
Forced : No
