How to find which profile is being used?

Plex Players Smart TVs
1

Hi all,

Is there a way (or if its in the log, do you know where) to find out which player profile xml is being used by a certain device?

Reason I ask is that I have a Samsung 2019 Q90R TV with the native Plex app, the latest firmware has enabled additional audio codecs which Plex isn’t recognising, so I would like to add them to the DirectPlay targets…

But, I can’t seem to affect any change to playback. So wondering which (or maybe it isn’t?) profile xml it is using.

Cheers

2

TV audio codec support is remarkably complicated. Typically the Plex app asks the TV what it supports.

Has Samsung finally released the forever-awaited firmware for 2019 TVs? The “you promised it and we’ve been waiting forever” firmware?

What format are you hoping to direct play? Why do you believe it’s now supported?

Are you playing audio via TV speakers or to an AVR/soundbar? How is it connected, HDMI or optical?

3

Apologies for the slow response, didn’t get a notification email for some reason; and thanks for the reply.

Not sure on the long awaited firmware but my Q90R now supports DTS playback through the speakers. Its an option in the menus now, playing 4K/other BluRays now through HDMI now play as DTS/DTSMA etc, also if I put in a USB stick with one of the video files I normally play through Plex, what previously said “Unsupported Audio” now says “DTS” and plays fine.

So the formats Im hoping to direct play are the DTS family of audio codecs.

I’m playing through the TV speakers, I don’t have an AVR/Soundbar. Plex is the native Plex app from the Samsung Smart TV app store.

Do you think I’ll be able to ‘trick’ the Plex app into playing DTS direct play, or is it querying the TV (i.e. not using one of the XML files) and the TV is replying ‘no’ to DTS?

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Are you hoping for direct playback so that the server doesn’t have to do the transcoding work?

My best guess would be that the TV itself doesn’t support decoding DTS internally. I see comments on the Internet that Samsung did not include DTS decoding in post-2017 TVs.

It isn’t listed in the manual.

But I cannot explain your results or the DTS indicators that you are seeing. Those are a wrench in my understanding of the universe. :slight_smile:

Yes, my assumption is that the app is asking the TV, and that the TV is saying no.

5

Thanks Volts, appreciate you checking it in out for me.

Does seem weird doesnt it! Maybe Samsung are reenabling DTS with new firmware but have only half enabled it or something else bizarre.

Cheers :+1:

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