How to fix a match when the Plex Series agent only finds the wrong version？

[rosystain]

Hello everyone,

I’ve recently run into a matching issue with the Plex Series agent and was hoping for some help.

The main problem is that when the Plex Series agent fails to identify a show correctly, I can’t seem to find a way to manually intervene and force the correct match, especially when multiple results of a show exist.

A specific example is the show “PANTY & STOCKING with GARTERBELT”. This series has two distinct results:

1. PANTY & STOCKING with GARTERBEL/吊带袜天使(2010): the original 2010 TV series.

2. New PANTY & STOCKING with GARTERBELT/新·吊带袜天使(2025) , which also has its own TMDB entry.

My files are for the 2010 version, and my folder is named correctly. However, when I use the “Fix Match” feature, no matter what search terms I use (including adding the year “2010”), the Plex Series agent only returns the 2025 “New” version. The original 2010 version never appears in the search results.

The only workaround I’ve found is to manually switch the agent for this specific show back to the “The MovieDatabase (Legacy)” agent. Using the legacy agent, it correctly and instantly identifies the 2010 version without any issues.

However, this workaround has two major drawbacks. First, as long as I’m using a legacy agent for any item, a persistent red exclamation mark appears in my Plex settings, prompting me to upgrade the library to the new Plex Series agent. This constant alert is very annoying. Second, I’m concerned about this method because Plex has stated that support for legacy agents will eventually be discontinued.

So, my question is: in a situation like this, is there a way to force the Plex Series agent to use the correct entry? For example, can I provide the correct TMDB ID (in this case, tmdb-42421) or the full TMDB URL directly to the agent to ensureit matches correctly?

Thanks in advance for any help or suggestions!

[Divideby0]

You can always provide the TMDB, IMDB, or TVDB ID in the “Fix match” search bar. You can also force a show to match to that ID by including it in your folder name, like so:

This show seems to have an issue though. It looks like TVDB combined the new episodes into the old show as season 2. TMDB has them as two separate shows.

Plex appears to have taken the TVDB route however. If Plex themselves think the show is one show, then there is only one entry, and you cannot “match” to a show that doesn’t “exist” in their database.

There is a long discussion about the Netflix documentaries about serial killers. Plex seems to have combined all the “Monsters” into one master show, and refuses to split them apart.

[rosystain]

Thanks for the reply, I think I know where the problem is.

Plex merged two series together following TVDB’s convention, but used TMDB’s new title for them.

Actually, I can still directly use the results returned by Plex Series; I just need to change the title to Panty & Stocking with Garterbelt and ensure this content is recognized as Season 1.

[Divideby0]

Currently, watch.plex.tv lists only the old show, 2010, but it uses the old name as well. Not sure where you got the “New” title from the new season. I can’t reproduce that result myself here but it might have been a temporary hiccup in their data. Currently, I can only find the old show, with the old name.