How-to Guide: Setting default language for audio track & subtitles on managed accounts (e.g. Guest)

General Discussions
21

No. This information lives in the account of the user, not on your server.
Don’t forget: users could have access to several servers. To store their personal preference on the server will prove impractical in these cases.
The DB entry you’ve seen is just a cached version of the account’s preference. It gets synchronized to what the account has stored.

Just point your users to this forum post or write it up yourself.

22

Thanks for this amazingly simple guide! Thanks to this post, my problem was solved in a matter of minutes.

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I thought this problem was solved with the implementation of the default language selection also for managed users, but even if using that functionality, it didn’t work for my daughters’ managed user.

I set “italian” under their managed account:

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These are the users configured on PMS, one is my account the other is the daughters managed user.

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In my account, and also on their managed account, I configured the default language italian both for audio and subtitles.

For me the preference is working, when I use Plex app on their room’s tv, the default language selected when playing a movie is always English.

So I found this thread, and I opened the sqlite db to check what was going on, and here’s the results I found: the only user with the correct settings was mine, the managed account and the default user (id=0) has ‘en’ as default language.

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So I proceeded to change it manually after a backup of the db:

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Now I’d like to know if this is a known bug or it’s just a problem on my setup (PMS 1.18.3.2111 on a Synology NAS, Plex Web 4.16.2).

Thanks a lot @Eins84 for this thread. I was getting crazy trying to solve this one. :slight_smile:

24

I have your exact same problem but only on 2 new users added in the last 2 months.

25

@ilboss I think they fixed it, and then reintroduced the bug in later versions.

Anyhow, the solution found by @Eins84 works perfectly. Just follow what he wrote and also my post if needed.

If you have problems implementing it write me in private.

26

The bug has been found. The fix is now in the release pipeline and should find its way into one of the next server releases.

4 Likes
27

Thanks for confirming the bug and fixing it @OttoKerner.

Do you know in which version the fix has been included?

Thanks.

28

Sorry, I don’t know that. If you sign up to this thread Plex Media Server
you’ll get notified as soon as new release notes are posted.

1 Like
29

Thanks for your help.

30

OMG! This topic is from April. How long will take to PMS to fix all the old bugs and to add new langieges to it?!!

31

Thank you. It worked!!!

32

I updated PMS on my Synology to latest version (beta channel) 1.18.5.2309, and here’s the changelog that contains the fix #10910.

Versione 1.18.5.2309
Nuovo

  • (Networking) Added prefrence to allow disabling of the relay (#8514)
  • (Photos) Support WebP image format in photo libraries (#1082)
  • (Prefs) Exposed an advanced preference to disable video transcoding (#10891)
  • (Ubuntu/Debian) Add support for SysVinit.
  • (Ubuntu/Debian) Improve installation in non-standard environments.
    Risolti
  • (Camera Upload) Very large video files could fail to upload (#6880)
  • (Collections) Collections were sorted incorrectly in some cases
  • (Language) Changes to shared user’s audio/subtitle language preferences were not respected. (#10910)
  • (Library) Crash scanning single track albums. (#10941)
  • (PlayQueue) Deleting the currently playing item in a queue could result in undefined behaviour (#10450)
  • (Synology) Improve process of stopping PMS when device is busy.
  • (TerraMaster) Libraries created during initial setup could be lost in rare cases.
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