Server Version#: 1.25.0.5246
Player Version#: 1.37.0.2706
Hello,
anyone know a solution how to play HDR10 content Properly at non HDR devices?
On my Phone (Google Pixel 6) it won’t start. On my Computer (Windows app) it looks greenish or purple.
On my PC, Plex for Windows tonemaps HDR10 video correctly. However, the colors are off (green/purple tints) with Dolby Vision video.
Pull up the Get Info window for the media (reference). If you see “DOVI” on the right, under the video codec, the file has Dolby Vision information.
Try choosing an audio track that direct plays - AC3 or AAC.
There is a longstanding bug in Plex for Android Mobile. Playing an unsupported audio format forces a video transcode in addition to the expected audio transcode.
If your server cannot transcode the video in real time, playback will buffer or fail.
For example, using my Pixel 3a XL, if I play a movie with TrueHD audio, both the audio and video transcode. If I switch to the AC3 audio track, both the audio and video direct play.
You can monitor playback via Plex Dashboard to see if the server is trying to transcode the video.
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Yes, there are some “DOVI” informations.
If i start a playback on my phone, this is not showing up at my Plex server. i tried to change the settings from “original Quality” to transcode" but that doesn’t change anything.
And you are right. there are some HDR10 movies which play absolutley fine. But not the Dolby Vision files.
Then for now you need to ignore those Dolby Vision files.
Some do have fallback to HDR10 though.
I imagine that “DoVi information” included something saying Profile 5?
I get the same purple tint when using any application in Windows if Dolby Vision is in use - PowerDVD and VLC both show the same bad tint.
Not sure if that helps anything, but it does appear to be a Windows issue and not a specific application issue.
Yes. Profile 5 has incorrect colors when using Plex for Windows. Profile 7 looks OK.
Also, MediaInfo shows “HDR10 Compatible” for Profile 7 files.
Profile 5:
HDR format: Dolby Vision, Version 1.0, dvhe.05.06, BL+RPU
Profile 7:
HDR format: Dolby Vision, Version 1.0, dvhe.07.06, BL+EL+RPU, Blu-ray compatible / SMPTE ST 2086, HDR10 compatible
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It gets more complicated than that though lately.
There are plenty of Profile 5 appearing with a compatibility track.
But as a general rule it would just be easier to stay away from Dolby Vision and stay with HDR10 for the OP if he has no DV capable TV and client.
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how can i change that?
I’m not aware of any way to change a DV profile. That is how the movie is encoded by the studio.
ask your source for a refund and get HDR instead 
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ah, ok… i was thinking, i can change that profile in the Plex Settingt to tell Plex how to reencoding that files 
This shouldn’t be possible as profile 5 content has no compatibility track per spec. It’s single layer, using Dolby’s proprietary colorspace. This is **the** format that causes the most confusion with people precisely because it’s DoVi only and will break playback for devices that don’t know what to do with it.
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It’s possible to convert a Profile 5 Dolby Vision file to an HDR10 compatible file (profile 8.1), but it would involve re-encoding the file (you’d want to work from an unencoded source at that point) as all the HDR metadata needs to be re-inserted into the video bitstream.
It’s a pretty interesting topic, but can be frustrating given the various formats. quietvoid’s dovi_tool is pretty amazing if you ever need to preserve the DoVi metadata.
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Indeed. Having just checked they are Profile 8.
Thanks for clarifying this.
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