This is in the case of Tokyo Ghoul Root A.
Plex recognized the series and added to the web interface at the beginning of the scan. Towards the end of the scan, Plex changed it’s mind and removed the series from the interface.
Is there a way to fix Plex so it’ll quit changing it’s mind?
Say what. Do you see the show in PLEX?
Yep. At the beginning of the scan. Had the proper name, and proper # of episodes. (no cover art at that time yet). Then towards the end of the scan, the show disappeared.
Okay, What is the directory structure and file names?
For example of 1st episode:
K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E01 - New Surge - 576p.mkv
Can you post the exact drive/folder/file name? You can post a screenshot of it as well.
I see thetvdb lists it as Tokyo Ghoul. It does have an alias as Tokyo Ghoul Root A so you should be good. I would if you want to keep the alias is to add the year. Tokyo Ghoul Root A (2014)
@kegobeer-plex said:
Can you post the exact drive/folder/file name? You can post a screenshot of it as well.
Thank you for the reply. Please see the post above you as I have answered that question previously 
@NewPlaza said:
I see thetvdb lists it asTokyo Ghoul. It does have an alias asTokyo Ghoul Root Aso you should be good. I would if you want to keep the alias is to add the year.Tokyo Ghoul Root A (2014)
I’ll look at that. It’s weird as this is a different series. I’ll give that a try tonight.
Thank you everybody for your replies!!!
@AlaskanDruid said:
I’ll look at that. It’s weird as this is a different series. I’ll give that a try tonight.
Not according to thetvdb.com.
As you can see the series has a few names but all are the same (ID: 281249).
Most notably the top two, which have the alias Tokyo Ghoul Root A and Tokyo Ghoul √A
@AlaskanDruid said:
For example of 1st episode:K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E01 - New Surge - 576p.mkv
BTW, I hope this was a typo because the episode New Surge is from Season 02
Let us know how it goes.
If you see the blank poster appear at the beginning of the scan then disappear at the end, it sounds like PMS merged the files with another show you already have. Do you have any other shows that might be named similarly. Check to see if there is a blue “2” or other number over the episode image.
Edit - Or you can provide your scanner and thetvdb logs so we can check exactly what happened.
Good Evening!
My apologies for the long response time. I ended up pulling extra hours (as salary :neutral: ) at work. I finally have a chance to sit down and look this over.
Looking at the Tokyo Ghoul (first series), I see it now shows 2 files per episode. This is incorrect, unfortunately. So I changed the first episode of the second series to the recommended:
Tokyo Ghoul Root A (2014)
prefix, and started a re-scan of the library. Unfortunately, even with the different name, Plex (or the scanner) decided that the newer series is the same as the older series and provide the incorrect merge.
As for the new surge. That was what Filebot found on every single source I tried :shrug:
Where can I find the thetvdb and scanner logs? There are (i swear) a “billion” log files for plex.
Ah, I found the following from the Plex Media Scanner.log using AstroGrep
There’s no TheTVDB logs for today when I did the rescan.
(edit): It looks like the forum’s copy/paste function is broken (that is way to small to read), here’s a copy&paste of the text:
Dec 19, 2017 18:02:21.512 [11676] INFO - Plex Media Scanner v1.10.1.4602-f54242b6b - Microsoft PC x64 - build: windows-i386 - GMT -09:00
Dec 19, 2017 18:02:21.512 [11676] INFO - Windows version: 6.2 (Build 9200), language en-US
Dec 19, 2017 18:02:21.512 [11676] INFO - 32 2394 MHz processor(s): Architecture=0, Level=6, Revision=16130 Processor Identifier=Intel64 Family 6 Model 63 Stepping 2, GenuineIntel
Dec 19, 2017 18:02:21.512 [11676] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --scan --refresh --section 2 --directory “K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01”
Dec 19, 2017 18:02:21.559 [23940] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.13.0, threadsafe=1
Dec 19, 2017 18:02:21.763 [23940] DEBUG - It took 15.625000 ms to retrieve 340 items.
Dec 19, 2017 18:02:23.637 [7172] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=2&sinceTime=1513737743
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Performing a scan with ‘Plex Series Scanner’ (language: en virtual: 0).
Dec 19, 2017 18:02:23.686 [23940] DEBUG - * Scanning K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01
Dec 19, 2017 18:02:23.686 [23940] DEBUG - * Scanning directory K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01 (parent: yes)
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A (2014) - S01E01 - New Surge - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E02 - Dancing Flowers - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E03 - Hangman - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E04 - Deeper Layers - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E05 - Rift - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E06 - Thousand Paths - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E07 - Permeation - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E08 - Old Nines - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E09 - City in Waiting - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E10 - Last Rain - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E11 - Deluge of Flowers - 576p.mkv
Dec 19, 2017 18:02:23.686 [23940] DEBUG - Adding file for scanner: K:-= TV Shows 2 =-\Tokyo Ghoul Root A\Season 01\Tokyo Ghoul Root A - S01E12 - Ken - 576p.mkv
Dec 19, 2017 18:02:23.701 [23940] DEBUG - Skipping over directory ‘Tokyo Ghoul Root A\Season 01’, as nothing has changed; removing 12 media items from map.
Dec 19, 2017 18:02:23.701 [7172] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Tokyo%20Ghoul%20Root%20A\Season%2001
Dec 19, 2017 18:02:23.701 [23940] DEBUG - Removing 0 media items that were left.
Dec 19, 2017 18:02:23.701 [23940] DEBUG - Removing 0 directories that were left.
Dec 19, 2017 18:02:23.717 [7172] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Tokyo%20Ghoul%20Root%20A\Season%2001
Dec 19, 2017 18:02:23.748 [23940] DEBUG - Refreshing section 2 of type: 2
Dec 19, 2017 18:02:23.795 [23940] DEBUG - The show ‘Boxing’ needs refreshing, no match yet.
As a temporary bug work around I prefixed all the files with:
Tokyo Ghoul - S02
Even though there is no season 2, Plex picks up the files and makes up a season 2.
Season 1, episode 1 = Tragedy
Season 2, episode 1 = New Surge
Ah ha! TheTVDB shows Root A as season 2 … ugh! Ah well… I guess all is well for now :neutral: We really, really need an animeDB.
@AlaskanDruid said:
prefix, and started a re-scan of the library. Unfortunately, even with the different name, Plex (or the scanner) decided that the newer series is the same as the older series and provide the incorrect merge.
Something like this issue would be corrected better using the PlexDance, once you have fixed all names to conform to Plex and thetvdb of course… If thetvdb says it’s three seasons then that is what you must do. Break them down into three seasons. Just like it’s listed.
@AlaskanDruid said:
We really, really need an animeDB.
I do believe there is an agent for that.
Were you just renaming files and rescanning the library? That won’t work. Plex makes up a hint when it scans a file to help it identify a show. If all you do is rename the file and PMS identifies that it’s the same file, just renamed, the hint doesn’t change so it will just end up being the same show again. Doing the Plex Dance like @NewPlaza says would have helped in this case.
