Server Version#: Version 1.23.0.4497
Player Version#: All Clients
After changing the tv scanner from “Plex Series Scanner” to “Plex TV Series” several of my shows started to show missing episodes, 1 or 2 per seasons. This doesn’t seem to be affecting all my tv-shows just some of them. I have more than 200 tv-shoes so this is getting very annoying and difficult to troubleshoot.
For example in this show that has 17 seasons:
I have checked my naming convention and adjusted all the files to this:
I believe this name formatting is correct … right?
Like this I have different levels of the issue (some seasons are missing 1 or 2 episodes, some seasons show all episodes correctly). Also I have several other shows affected by the same issue.
It’s happened to me also. I add a whole season and everything looks fine, until hours later when Tautulli notifies me that another episode was added. Very random.
and same thing, keeps failing in the same episode in the same seasons. It feels like I’m missing something prettty obvious with the name formatting but can’t quite figure it out.
Just updated my computer with new hard drive and installed server Version 1.23.0.4497. I have re-linked my data and let it scan through and when finished I find missing episodes and when trying to fix the match looks like new scanner wants to totally manage my meta data as I cannot get it to correctly match some of my files that correctly worked before. My labeling has been built on the tvdb.com from when I first put my server up. Is there any way to overide to use one data base or another?
The full folder path for most of these shows is: /share/media/tv.shows.1 but I have some other old directories too: /share/media/tv.shows.0 … etc. I used Sonarr and for this show there are no duplicated files.
One thing I wanted to confirm is if this a correct name path?
Did you actually use the “Scanner” drop down selector?
You only change the “Agent”. The scanner follows automatically.
After doing this change, you MUST refresh metadata for the whole library. And don’t assess the effects of the conversion unless this process has finished.
Season 03 is showing 1 missing episode (should be 20), as shown in the screenshot episode 05 is not showing up.
The list of files is this (same format for all of them):
Thanks for the reply. Yes, Plex is running in a Centos server and the NAS is running on the same LAN. I did as instructed and did a “Refresh Metadata” on the first series I mentioned in my post (17 seasons). Logs attached. Plex Media Server Logs_2021-05-11_08-41-36.zip (3.9 MB)
Ok … so following those instructions it seems the default value should be enough.
Yes … I checked the videos that are not showing up and I can play them using VLC on my laptop also these shows I watched them long time ago. Before changing the tv scanner Plex was listing all the episodes.
I picked up this show inside your log files, where it says nothing has changed (e.g. amount of files on disk matches what you have in the database):
May 11, 2021 04:07:17.126 [0x7f6bb06e4b38] DEBUG - Scanner: Processing directory /share/media2/tvshows.1/Jane the Virgin/Season 03 (parent: yes)
May 11, 2021 04:07:17.150 [0x7f6bb06e4b38] DEBUG - Skipping over directory 'Jane the Virgin/Season 03', as nothing has changed; removing 19 media items from map.
The only reason I can see this happening (knowing that the file is on disk) is that we’re filtering it out for some reason or we’re not able to see the file.
Interesting, I’ve never played with .plexignore. Does this allow to filter specific files within a directory? Right now all the episodes are sitting on the same folder (Season 03) also I just checked and I don’t have any “.plexignore” files in any folder or sub-folder.
Thanks for the link.
Correct. Initially (right after changing the scanner and complete a full library refresh metadata) I run several library scans and nothing changed.
Then I remove the whole show update the name formatting (thinking that maybe the new scanner was more strict) and used this final version of file-name:
and run several library scans. Final result is the same … several seasons are missing 1 or 2 episodes.
Nos this show is an example. This issue is happening in quite few of my shows so is getting a bit annoying as I need to check each show and season to determine if maybe the issue is present or not.
What else I can provide? Should I remove this particular season ( do the Plex dance) and submit logs? Until know I never had issues with Plex not identifying tv-shows or episodes … it’s very weird.
