Can you pinpoint the intel driver being used?
thanks
Regarding the crashes that are avoided by downgrading the intel driver, as shown in this table, I have a development build that fixes the intel related crash that came in after version 1.18.0.1944-f2cae8d6b on Plex Media Server - I would like to have this build tried out by users that needed to revert the intel driver - just in case the change also avoids this crash.
Any volunteers ? Needs to be from users that were getting the crashes and then the crashes stopped after downgrading the intel driver to version xxxx.7000
hi sa2000,
first sorry for my english, i french,
since the plex server 1944 i have a crash when i launch a play (and when the server launch the transcoding, the error is about FFMPEG).
since the plex release 1944 i decline all new version, after two try with new version when i launch play my plex crashed.
when i read you, you say is about the intel driver P530ā¦ after intel web site visit, i see the drivers is for 6th and later processor generation,
i have a intel i7 4790K is the 4th generation, then i havenāt the P530 intel driver install in my computer, however my plex server crash tooā¦ i donāt know if this information help youā¦
i wait new about this issue, and i hope she fixing quickly ^^
thanks for your help, for me and for community
If your server does not crash on 1.18.0.1944 but crashes on the releases after that, then I have a development build available that fixes the issue when hardware acceleration is enabled. I need to see logs after crashing to confirm the crash is the one we have just tested the fix for
fine, if i understand correctly, you need i update my plex server with a news version ( which one ? the lastest ? ) and try to launch a play, wait a crash, generate log package and send it to you ? right ?
Yes
Either Plex Pass beta 1.18.3.2129-41af4e729 or Public Release 1.18.2.2058-e67a4e892
and for logs
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
We now have a fix for one of the causes of crashes relating to intel graphics and hardware acceleration
See release note for beta 1.18.3.2156-349e9837e which was released earlier today Plex Media Server
- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)
Until I hear otherwise, we have two causes for the hardware acceleration related crashes:
- the bug that came in after version 1.18.0.1944 and is now fixed in beta 1.18.3.2156
- suspected intel GPU driver bug resolved by downgrading to version xxx.7000 as outlined here HW Acceleration crashes on Dell PowerEdge T30 / Windows 10 Pro
(it will be good to know if the new 1.18.3.2156 beta does crash with the later intel drivers)
Hello. I know I donāt post much but, I wanted to report that the latest Intel Graphics version 7529, released on Nov 25 for the Intel NUC 7 with Pentium Silver J5005 (UHD605) and latest Plex *.4.2164 finally works without crashes. Correctly HW transcodes on Windows 10 Pro.
sounds like good news. Was this after you had crashes with the earlier versions following .7000?
Yes. Insta-crashes on anything past 7000.
I updated the matrix here HW Acceleration crashes on Dell PowerEdge T30 / Windows 10 Pro adding the new intel release
@Geran @whoiscarmine could you have a go at trying `
?
So I just tested and no crashes on multiple transcodes (both H264 and HEVC).
Intel Driver 26.20.100.7584
PMS Version 1.18.4.2164
Following the test by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes.
So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use
- Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module
igdumdim32.dll
This is now fixed in the latest driver - this table shows the versions and which version fixes the crash
See https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=197599 (or equivalent)
- Plex Media Server bug leading to crashes when testing the intel graphics adapter with hardware acceleration enabled
This was fixed as from Plex Media Server 1.18.3.2156-349e9837e Plex Media Server
- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)
- There may be still be crashes when running Plex Media Server headless through RDP or as a Service or Scheduled Task.
For these, as from version 1.18.4.2164 of Plex Media Server, there is a new Advanced Setting for the Transcoder that allows user to disable Hardware Encoding whilst leaving Hardware Acceleration enabled and used for decoding. That would be a better option than disabling all hardware acceleration in such environment
- (Preferences) Enable āUse hardware-accelerated video encodingā by default.
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Hi all,
i still got some problems with PMS 1.18.4.2171.
Now PMS is not crashing anymore but the stream with H264 HW transcoding is crashing.
Intel HD530 Driver is: 25.20.100.6373
Geforce GTX 1060 Driver is: 26.21.14.4141
Im not able to disable the HD530 because the mainboard doesnt allow it.
A newer driver version is crashing the internal display of my laptop.
Is this already a known issue?
Cheers
This sounds very old and is even before the list in the matrix here
For the P530 - this intel web page gives the drivers and we have good feedback already for version 26.20.100.7584
Hi Sa2000,
I finaly updated the driver and got the HD530 disabled.
But there is the same error on GTX1060 now.
If i roll back to 1.18.0.1944 it is working.
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