HW Acceleration crashes on Dell PowerEdge T30 / Windows 10 Pro

[whoiscarmine]

@sa2000 Just tried both and they both crashed, too. Did my server send the crash logs back to HQ?

[sa2000]

@whoiscarmine

ust tried both and they both crashed, too. Did my server send the crash logs back to HQ?

Can’t see any - may be upload failed with error 429

Can you see check the PLEX MEDIA SERVER folder below "Crash Reports\xxxxxxxxx` directory where xxxxxxxxxx is the version

[whoiscarmine]

@sa2000 DM’ed you the dmp files.

[whoiscarmine]

FYI… I rolled back to an older version of the Intel driver, 26.20.100.6890, and HW Acceleration worked without crashing on latest plex, 1.18.2.2209.

[sa2000]

@whoiscarmine

I rolled back to an older version of the Intel driver, 26.20.100.6890, and HW Acceleration worked without crashing on latest plex, 1.18.2.2209.

Thank you for all your help in doing the iterative testing with different versions

[sa2000]

@Geran @Untitledlives @housepark @fuzzywuzzywasawoman

Could you please look into downgrading the intel driver to #26.20.100.6890
@whoiscarmine was running with #26.20.100.7158 when Plex Media Server was crashing

[Geran]

@sa2000 I am running 26.20.100.7000 with Plex version 1.18.2.2209 and HW Acceleration is working without crashing. I have scheduled downtime this weekend to test which version of the Intel driver update is causing it to crash.

[sa2000]

There have been several recent versions of the driver

Updated 21 December2019

The above is for the P530 for windows 10

Downloads for Intel® HD Graphics P530

[Geran]

That looks about right for me. If you need anymore testing, please let me know.

[sa2000]

It will be good to know if their latest 14 November driver release fixes the issue - or establish latest version that does not crash

[Geran]

Alright, I can do some testing and report back.

[whoiscarmine]

@sa2000 the latest INTEL driver (14-NOV) was crashing, too. I had installed and tried that before our recent DMs.

[sa2000]

@whoiscarmine

the latest INTEL driver (14-NOV) was crashing, too. I had installed and tried that before our recent DMs.

Thanks - so probably 26.20.100.7000 is the last one for the P530 that does not crash

[Untitledlives]

interesting, I’ve verified that i’m on 7156. i’m going to roll back to 7000.

[Untitledlives]

so the roll back repaired all my issues. this was huge for me…

I attempted a few tv episodes and movies.

[GermanGuy]

Hi all,

I saw this thread as I also got this issue.
I’ll run some tests with the other driver versions today.

Lets hope, that the new driver on 30th of November will fix it.

[GermanGuy]

System 1
Intel Core i3-8100 / Intel UHD 630
Windows 10 Pro 1909
PMS 1.18.2.2058

Driver Version:
26.20.100.6890 --> OK
26.20.100.6912 --> OK
26.20.100.7000 --> OK
26.20.100.7158 --> OK
26.20.100.7212 --> OK
26.20.100.7263 (Windows Update) 25.09.2019 --> OK
26.20.100.7323 --> OK
26.20.100.7372 --> OK
26.20.100.7463 --> OK

I think that this problem is only related to the 530 graphics.

System 2:
Intel Core i7-6700HQ / Intel HD 530 / Nvidia GTX 1060
Windows 10 Pro 1909
PMS 1.18.0.1944 --> last working Version

Every newer driver crashes my video for the internal screen.

[sa2000]

@GermanGuy

System 2:
PMS 1.18.0.1944 → last working Version

This specific crash is being investigated with a number of users assisting in testing some specific builds for us.
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[stuntaneous]

Downgrading the Intel driver to 26.20.100.7000 fixed the issue for my 6700k (HD530). On latest public version (2058?).

[Untitledlives]

FYI just to throw more information at this my issue was on a 7th gen i5 hd630. I started seeing more issues last night, I logged in and found out that Windows update decided that my driver we have a date and upgraded me past 7000. After rollback and a reboot everything is good.